Hays Travel - Personal Travel Consultants Reviews 

4,574
TrustScore 5 out of 5

4.9

High Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB


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Rated 5 out of 5 stars

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... See more

Company replied

Rated 5 out of 5 stars

Kirsty who arranged our booking was very pleasant and professional. She took on board our needs/requirements and came up with a couple of options to enable us to make a decision. It was on point, cr... See more

Company replied

Rated 5 out of 5 stars

I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 chi... See more

Rated 5 out of 5 stars

After booking our holiday online, there was an issue with the direct debit page. We received a call later that same evening to sort it all out and was given sterling service by the agent.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom

  • 0333 033 9985

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,574)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Helen👏🏻

Helen👏🏻
Very helpful.Always helps us with our bookings,Thinks of everything.
We are very grateful of her input to our holiday.
THANKYOU HELEN

September 4, 2026
Rated 5 out of 5 stars

Great support …

From the beginning of the booking process Sam has been a great and exceptional support with the booking of this holiday. I feel relaxed and assured in going.
Thanks Sam.

September 6, 2026
Rated 5 out of 5 stars

Caitkyn was helpful and made the…

Caitkyn was helpful and made the process easy and straightforward

September 6, 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thank you so much for taking the time to leave such a lovely review 😊 I’m really pleased I could help make everything easy and straightforward for you!

It was a pleasure helping you with your holiday, and I hope you have the most amazing time! ✈️☀️

Dannielle Palmer at Hays Travel
☎️ 0114 4070191
📲 WhatsApp 07340 496758
📧 dannielle.palmer@hays-travel.co.uk

Rated 5 out of 5 stars

I used web chat and got put threw…

I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 children

September 4, 2026
Rated 5 out of 5 stars

First cruise experience

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally happy before confirming the booking. She gave great advice about cabins, upgrades tours etc and remained on hand to deal with issues checking in etc. always dealing with queries very quickly. Thanks to her our trip was a real success and my husband had a great birthday. She also followed up with a call when we returned to check all had went well. I would happily entrust Gayna to arrange any future holidays. Thanks for everything.

August 26, 2026
Unprompted review
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thank you so much for your lovely review!
It was an absolute pleasure helping you plan your first cruise, and I’m so pleased I could put your mind at ease and be there to help throughout. Even more wonderful to hear that you had such a fantastic trip and that your husband had a great birthday!
Thank you for trusting me with such a special holiday — I can’t wait to help you plan your next adventure!

If you ever need anything in the future, I’d be delighted to help:
01772 977932
gaynawalmsley.ptc@hays-travel.co.uk
Gayna Walmsley

Rated 5 out of 5 stars

Knowledgeable rep

Knowing that we can trust our rep that we have used for over 20 years

September 5, 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thank you so much for your very positive review. It really is very much appreciated.
Tina
01670 827617
0800 1953017
tina.earl@hays-travel.co.uk

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

This is the second time we have used Laura to make a booking. She is extremely helpful and friendly. As with the last time we booked, she listened to what we wanted and came back to us with some great suggestions and helped us to choose our accommodation. Thanks again Laura - you are amazing. Maria & Carl

September 1, 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thanks so much both! Pleasure to book your holiday again! :)

Always here to help when you need it!

Laura

Rated 5 out of 5 stars

The agent matched my holiday requests…

The agent matched my holiday requests perfectly. Important to me was the airport from which I wished to depart, the hotel by the beach with own pools, the inclusive account and the date of departure. All of which was completed so quickly. I was delighted.

September 2, 2026
Rated 5 out of 5 stars

Shania was absolutely on point very…

Shania was absolutely on point very easy to book through her and she did everything for me great advice and I am very very pleased to have had her guidance

September 2, 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thankyou for taking the time to leave a lovely review, I really appreciate it! It was a pleasure helping find & book your holiday! Look forward to helping with any future bookings! Let me know how your trip goes! :) - shanai

Rated 5 out of 5 stars

Amy was amazing and so helpful!

Amy was amazing and so helpful!

September 3, 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

Thank you so much for your lovely review Makayla. I look forward to working with you again. Have the best holiday.
Amy x
Amy.denigan@hays-travel.co.uk

Rated 5 out of 5 stars

I have been dealing with Helen for a…

I have been dealing with Helen for a few years now.She has always found me the holiday that I wanted.i would not go to any other holiday company.Helen is a massive assert to Hays Travel.

September 2, 2026
Hays Travel - Personal Travel Consultants logo

Reply from Hays Travel - Personal Travel Consultants

It is always lovely to hear from you Albert, I hope you both have a lovely holiday, and please ring on 01642490371 if you need anything
Best regards Helen

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