Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... See more
Company replied
High Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... See more
Company replied
Kirsty who arranged our booking was very pleasant and professional. She took on board our needs/requirements and came up with a couple of options to enable us to make a decision. It was on point, cr... See more
Company replied
I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 chi... See more
After booking our holiday online, there was an issue with the direct debit page. We received a call later that same evening to sort it all out and was given sterling service by the agent.
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helen👏🏻
Very helpful.Always helps us with our bookings,Thinks of everything.
We are very grateful of her input to our holiday.
THANKYOU HELEN
From the beginning of the booking process Sam has been a great and exceptional support with the booking of this holiday. I feel relaxed and assured in going.
Thanks Sam.
Caitkyn was helpful and made the process easy and straightforward

Reply from Hays Travel - Personal Travel Consultants
I used web chat and got put threw brandon whittle who from start to finsh was brillant and helpful went above and beyond mange to beat the price for what i was getting to egypt for 2 adaults and 2 children
Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally happy before confirming the booking. She gave great advice about cabins, upgrades tours etc and remained on hand to deal with issues checking in etc. always dealing with queries very quickly. Thanks to her our trip was a real success and my husband had a great birthday. She also followed up with a call when we returned to check all had went well. I would happily entrust Gayna to arrange any future holidays. Thanks for everything.

Reply from Hays Travel - Personal Travel Consultants
After booking our holiday online, there was an issue with the direct debit page. We received a call later that same evening to sort it all out and was given sterling service by the agent.
Knowing that we can trust our rep that we have used for over 20 years

Reply from Hays Travel - Personal Travel Consultants
Ben was fantastic, so helpful and quick with all information we needed to book what should be a fabulous holiday.
Hannah was very knowledgeable on these sports events and kept me updated all of the time. I was very pleased with the service I received. I would definitely book again with Hannah.
Lynda is always so professional and goes above and beyond to help
This is the second time we have used Laura to make a booking. She is extremely helpful and friendly. As with the last time we booked, she listened to what we wanted and came back to us with some great suggestions and helped us to choose our accommodation. Thanks again Laura - you are amazing. Maria & Carl

Reply from Hays Travel - Personal Travel Consultants
As always Grace is amazing, so helpful and resourceful, I would not book with anyone else 😊
The agent matched my holiday requests perfectly. Important to me was the airport from which I wished to depart, the hotel by the beach with own pools, the inclusive account and the date of departure. All of which was completed so quickly. I was delighted.
Shania was absolutely on point very easy to book through her and she did everything for me great advice and I am very very pleased to have had her guidance

Reply from Hays Travel - Personal Travel Consultants

Reply from Hays Travel - Personal Travel Consultants
I have been dealing with Helen for a few years now.She has always found me the holiday that I wanted.i would not go to any other holiday company.Helen is a massive assert to Hays Travel.

Reply from Hays Travel - Personal Travel Consultants
Kerry Scrogham was so helpful and lovely . I will definitely be using her again for all my future travel
Kelly was really helpful and friendly and was able to secure mt holiday for me :)

Reply from Hays Travel - Personal Travel Consultants
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.