Amazing staff. All of them are really friendly, welcoming and polite. Lorna found us two amazing holidays within our budget. She listened and didn’t try a push anything out of our budge... See more
Company replied
Location
Switch locationUnit 63 Queensgate Centre, PE1 1NT Peterborough, Cambridgeshire, GB
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See what reviewers are saying
Convenient to have a store in the centre of town (Queensgate Peterborough). Helpful and knowledgeable member of staff. Directed us to a tour which met our needs.
A professional, helpful service. It was so nice to have the donkey work done for me rather than having to trawl through hotels and destinations for hours. I would highly recommend the staff.
Company replied
We knew the hotel we wanted before going into the shop, and the consultants were extremely helpful with the rest of our holiday, booking the hotel, flights etc. and talking us through the things we ne... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Queensgate Centre, PE1 1NT, Peterborough, Cambridgeshire, United Kingdom
- 01733646343
4.6
Excellent
59 reviews
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Convenient to have a store in the city close by
Convenient to have a store in the centre of town (Queensgate Peterborough). Helpful and knowledgeable member of staff. Directed us to a tour which met our needs.
May 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A professional service
A professional, helpful service.
It was so nice to have the donkey work done for me rather than having to trawl through hotels and destinations for hours.
I would highly recommend the staff.
May 29, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We are so glad we could assist with your travel plans and save you time. It was a pleasure meeting you. Thank you for your kind words about our staff and we look forward to welcoming you in store to book your next destination.
Kind Regards
Lorna
Branch Manager
Helped us through the process and tried…
Helped us through the process and tried to get best price through discounts without asking which was appreciated
May 17, 2026
Reply from Hays Travel - Peterborough
Good morning,
We are so glad we could assist you and help find the best price. We appreciate your feedback! We look forward to welcoming you back into store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Amazing staff
Amazing staff. All of them are really friendly, welcoming and polite.
Lorna found us two amazing holidays within our budget.
She listened and didn’t try a push anything out of our budget.
We were made to feel what we wanted out of a holiday and ideas we had we granted.
We were treated like humans and not commission.
Will always use them going forward
May 10, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive and stress-free experience in finding your perfect holidays within budget. It was an absolute pleasure to help you book something which we are sure you will love :) We appreciate your kind words and look forward to welcoming you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Really helpful
Really helpful, patient and knowledgeable staff providing good options and tailoring trips to our needs
May 7, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate your kind words! We're so glad we could provide excellent options and tailor your trip to your needs with our expertise and patience. We look forward to welcoming you in store in future to book your next adventure.
Kind Regards
Lorna
Branch Manager
Everything covered and informative good…
Everything covered and informative good and friendly service. Very happy with the service and would definitely recommend your services to anyone. Well happy.
May 7, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We're so glad to hear you were happy with our informative and friendly service. We appreciate your recommendation and are delighted everything was covered to your satisfaction. We look forward to seeing you in store in future to book your next adventure.
Kind Regards
Lorna
Branch Manager
Lorna as always delivered 100% customer…
Lorna as always delivered 100% customer service !
April 30, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
I am so happy to hear that you received excellent customer service. Thank you for your positive feedback; it means a lot to us and it is always a pleasure to see you in store. We cant wait for you to book your next adventure with us!
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate you taking the time to share your positive experience with our team and our services! We look forward to seeing you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for leaving such as positive review regarding your experience. We hope to see you in store soon to book your next holiday.
Kind regards,
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
We appreciate your feedback and are so glad that our service made things easy and was helpful for you! We look forward to welcoming you back in store to book your next dream destination :)
Regards
Lorna
Branch Manager
Really helpful informative staff…
Really helpful informative staff understood what I was looking for and provided an excellent holiday solution. I can highly recommend Lorna and the staff at the Queensgate branch in Peterborough
March 9, 2026
Reply from Hays Travel - Peterborough
Good morning,
We appreciate you sharing your experience. We are happy to hear that our team understood your needs and provided an excellent holiday solution for you! We look forward to welcoming you back in store in future to book your next adventure :)
Kind regards
Lorna
Branch Manager
Helpful friendly staff.
March 28, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave such a positive review regarding your experience when booking in store. We look forward to welcoming you again to book your next adventure :)
Kind regards,
Lorna
Branch Manager
Very good service all the staff were…
Very good service all the staff were friendly and helpful.
Booked quickly with all the information we needed. Definitely be using again.
March 21, 2026
Reply from Hays Travel - Peterborough
Good morning,
We are so glad to hear that you found our team friendly and helpful, and that your booking process was quick and informative. We look forward to welcoming you back in store to book your next holiday.
Kind regards
Lorna
Branch Manager
Patience and thorough search for holiday matching requested criteria
Lorna Palmer had time and patience to match all requested criteria to find perfect holiday destination. A lot of requests were made and each one she was able to find!! Amazing customer service a credit to the company
November 24, 2025
Unprompted review
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for taking the time to share your experience with us. We are happy to hear that our service met your needs and that you received amazing customer service which is at the core of everything we do. We look forward to welcoming you in store soon to book your next adventure.
Kind regards,
Lorna
Branch Manager
help was outstanding and we were saved…
help was outstanding and we were saved money which was tremendous.
March 17, 2026
Reply from Hays Travel - Peterborough
Good morning,
We appreciate you taking the time to share your experience with us, it was lovely to meet you and an absolute bonus that we helped you saved money! Thank you for the fantastic review and we look forward to welcoming you back into store in future.
Kind regards,
Lorna
Branch Manager
I had a very uncomfortable experience…
I had a very uncomfortable experience with one member of staff at this travel agency. They were very unhelpful and made me feel like I was a problem just for being there. Because I wasn’t ready to make a booking that day, their attitude towards me completely changed and I was hardly spoken to after that.
While I was there, other people were being sat down and helped with bookings, but I didn’t feel like I was given the same time or attention. Instead of trying to help or suggest another time to come back, I felt like I was being brushed off and not taken seriously.
Customer service shouldn’t depend on whether someone is ready to book straight away. The interaction felt unwelcoming and unprofessional, and it honestly put me off returning. Very disappointing experience.
March 11, 2026
Unprompted review
Reply from Hays Travel - Peterborough
Good morning,
We appreciate you taking the time to share your experience and I am sorry to hear that you felt that the team were very unhelpful and that our service did not meet your expectations. We aim to provide excellent service to everyone, and if you would like to contact the store directly on 01733 646343 I would like the opportunity to discuss your experience in more detail.
Kind regards,
Lorna
Branch Manager
Getting the experts involved
Lorna spent time with me to get exactly the experience I was looking for. I had looked at booking this trip online, but decided it was easier to speak to the experts.
March 10, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We are so glad that we could dedicate time to understand your needs and provide the perfect experience you were looking for. We appreciate you choosing our expertise over booking online and it was an absolute pleasure. We appreciate you taking the time to leave a review regarding your positive experience and we look forward to welcoming you back in store in the near future to book your next adventure.
Kind regards,
Lorna
Branch Manager
Very good very happy
March 2, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We are so glad you are happy with everything and we thank you for your positive feedback, which we truly appreciate.
We look forward to seeing you back in branch to book your next adventure.
Lorna
Branch Manager
Lorna and her team
Lorna was very approachable and engaging
Very knowledgable about the products we were asking about and nothing was too much trouble she made time for us to go away and discuss with other people who were interested in coming on the cruise with us and ensured the booking wa fully complete before we left
March 8, 2026
Reply from Hays Travel - Peterborough
Good morning,
We appreciate you taking the time to share your experience. We are very happy to hear that you had a very positive experience when booking your cruise. It was an absolute pleasure to meet you both and we looking forward to welcoming you back in store to discuss and book your next destination.
Thank you,
Lorna
Branch Manager
This is now our second visit to…
This is now our second visit to Peterborough hays travel Lorna the travel rep/ manager is brilliant listening to what you require and helping you get that
Go there and try them make booking your next holiday easy stress free
March 1, 2026
Reply from Hays Travel - Peterborough
Thank you for taking the time to leave such a positive review regarding your instore experience. It has been an absolute pleasure welcoming you back for a second visit and booking your next holiday.
We cannot wait to welcome you back to book your third visit!
Kind regards,
Lorna
Branch Manager
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