What a great experience. Lorna and Bethan were great and very knowledgeable . This made the whole booking smooth. Will definitely be back 10/10
Company replied
Location
Switch locationUnit 63 Queensgate Centre, PE1 1NT Peterborough, Cambridgeshire, GB
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See what reviewers are saying
Going to and speaking to staff at the the Hays Travel Shop in Queesgate Peterborough is always a pleasure. The experience, knowledge and understanding of what i am looking for with my holiday always i... See more
Company replied
The staff member Hayley was really helpful and sorted every out for us across multiple meets. It was super easy to set up payments and was really good at making everything simple to understand
Company replied
Bethan booked our holiday and made the whole experience very easy and she is very knowledgeable. Excellent customer service from all in store and will definitely come back to book future holidays!
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Queensgate Centre, PE1 1NT, Peterborough, Cambridgeshire, United Kingdom
- 01733646343
4.7
Excellent
84 reviews
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All members of staff in the shop were…
All members of staff in the shop were very helpful and Aliesha-Mai who processed the booking was very patient and understanding. All round brilliant and first class service.
June 30, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and provided you with such brilliant and first-class service. We look forward to welcoming you back in store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
We were welcomed in and helped by…
We were welcomed in and helped by Rachel, she was very patient and helpful and answered all our questions There was another lady who also helped but unfortunately i didn't get their name. both are a credit to Hayes.
We will definitely be using you again
June 29, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave a lovely review. We're so pleased to hear you had such a positive experience with our team. It's wonderful to know we could be so helpful and patient. We look forward to welcoming you back in store to book your next get away.
Kind Regards
Lorna
Branch Manager
I can't thank Lorna enough for being so…
I can't thank Lorna enough for being so patient and explaining everything to me. Lorna has made the experience so much easier, and I am very grateful.
June 22, 2026
Reply from Hays Travel - Peterborough
Good morning
Thank you so much for taking the time to leave a review on the service you have received from our store. It was an absolute pleasure! We are so glad we could make your experience easier. Thank you for your kind words and for choosing us to book your dream holiday! We look forward to welcoming you back in store to book your next destination.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to review the service that you have received from us here at Hays Travel Peterborough. We are so pleased to hear this! Thank you for your kind words and as always we look forward to seeing you back in store to book your next dream getaway.
Kind Regards
Lorna
Branch Manager
Quick and efficient
Quick and efficient, friendly and polite,
It has been a terrible time for us as a family for many years with our son and getting him through the big “C” and while a very uncertain future, I had to make the decision to take him away on holiday to say well done, sadly I could only afford Spain, but as we have not been away since he was in a pram and is now 17 I hope he enjoys, So I say thank you to Hays for a easy service.
June 6, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to review your service that you have had with Hays Travel Peterborough. We are truly touched by your story and so happy we could assist you during this special time. We hope you and the family have a wonderful and memorable holiday together. Thank you for sharing your positive experience with us and we look forward to welcoming you back in store to book your next getaway.
Kind Regards
Lorna
Branch Manager
Hayley gave me time and was very…
Hayley gave me time and was very helpful. Manager also very helpful.
May 31, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave a review. We appreciate your kind words about our team's helpfulness. We look forward to welcoming you back in store to book your next getaway.
Kind Regards
Lorna
Branch Manager
Convenient to have a store in the city close by
Convenient to have a store in the centre of town (Queensgate Peterborough). Helpful and knowledgeable member of staff. Directed us to a tour which met our needs.
May 31, 2026
Reply from Hays Travel - Peterborough
Good morning
We are delighted to hear our central location and helpful staff made your experience positive. We appreciate your kind feedback and we are looking forward to seeing you in store in future to book more of your dream getaways.
Kind Regards
Lorna
Branch Manager
A professional service
A professional, helpful service.
It was so nice to have the donkey work done for me rather than having to trawl through hotels and destinations for hours.
I would highly recommend the staff.
May 29, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We are so glad we could assist with your travel plans and save you time. It was a pleasure meeting you. Thank you for your kind words about our staff and we look forward to welcoming you in store to book your next destination.
Kind Regards
Lorna
Branch Manager
Helped us through the process and tried…
Helped us through the process and tried to get best price through discounts without asking which was appreciated
May 17, 2026
Reply from Hays Travel - Peterborough
Good morning,
We are so glad we could assist you and help find the best price. We appreciate your feedback! We look forward to welcoming you back into store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Amazing staff
Amazing staff. All of them are really friendly, welcoming and polite.
Lorna found us two amazing holidays within our budget.
She listened and didn’t try a push anything out of our budget.
We were made to feel what we wanted out of a holiday and ideas we had we granted.
We were treated like humans and not commission.
Will always use them going forward
May 10, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive and stress-free experience in finding your perfect holidays within budget. It was an absolute pleasure to help you book something which we are sure you will love :) We appreciate your kind words and look forward to welcoming you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Really helpful
Really helpful, patient and knowledgeable staff providing good options and tailoring trips to our needs
May 7, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate your kind words! We're so glad we could provide excellent options and tailor your trip to your needs with our expertise and patience. We look forward to welcoming you in store in future to book your next adventure.
Kind Regards
Lorna
Branch Manager
Everything covered and informative good…
Everything covered and informative good and friendly service. Very happy with the service and would definitely recommend your services to anyone. Well happy.
May 7, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
We're so glad to hear you were happy with our informative and friendly service. We appreciate your recommendation and are delighted everything was covered to your satisfaction. We look forward to seeing you in store in future to book your next adventure.
Kind Regards
Lorna
Branch Manager
Lorna as always delivered 100% customer…
Lorna as always delivered 100% customer service !
April 30, 2026
Reply from Hays Travel - Peterborough
Good afternoon,
I am so happy to hear that you received excellent customer service. Thank you for your positive feedback; it means a lot to us and it is always a pleasure to see you in store. We cant wait for you to book your next adventure with us!
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good afternoon,
We appreciate you taking the time to share your positive experience with our team and our services! We look forward to seeing you back in store to book your next adventure.
Kind Regards
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for leaving such as positive review regarding your experience. We hope to see you in store soon to book your next holiday.
Kind regards,
Lorna
Branch Manager
Reply from Hays Travel - Peterborough
Good morning,
We appreciate your feedback and are so glad that our service made things easy and was helpful for you! We look forward to welcoming you back in store to book your next dream destination :)
Regards
Lorna
Branch Manager
Helpful friendly staff.
March 28, 2026
Reply from Hays Travel - Peterborough
Good morning,
Thank you for taking the time to leave such a positive review regarding your experience when booking in store. We look forward to welcoming you again to book your next adventure :)
Kind regards,
Lorna
Branch Manager
Patience and thorough search for holiday matching requested criteria
Lorna Palmer had time and patience to match all requested criteria to find perfect holiday destination. A lot of requests were made and each one she was able to find!! Amazing customer service a credit to the company
November 24, 2025
Unprompted review
Reply from Hays Travel - Peterborough
Good afternoon,
Thank you for taking the time to share your experience with us. We are happy to hear that our service met your needs and that you received amazing customer service which is at the core of everything we do. We look forward to welcoming you in store soon to book your next adventure.
Kind regards,
Lorna
Branch Manager
help was outstanding and we were saved…
help was outstanding and we were saved money which was tremendous.
March 17, 2026
Reply from Hays Travel - Peterborough
Good morning,
We appreciate you taking the time to share your experience with us, it was lovely to meet you and an absolute bonus that we helped you saved money! Thank you for the fantastic review and we look forward to welcoming you back into store in future.
Kind regards,
Lorna
Branch Manager
I had a very uncomfortable experience…
I had a very uncomfortable experience with one member of staff at this travel agency. They were very unhelpful and made me feel like I was a problem just for being there. Because I wasn’t ready to make a booking that day, their attitude towards me completely changed and I was hardly spoken to after that.
While I was there, other people were being sat down and helped with bookings, but I didn’t feel like I was given the same time or attention. Instead of trying to help or suggest another time to come back, I felt like I was being brushed off and not taken seriously.
Customer service shouldn’t depend on whether someone is ready to book straight away. The interaction felt unwelcoming and unprofessional, and it honestly put me off returning. Very disappointing experience.
March 11, 2026
Unprompted review
Reply from Hays Travel - Peterborough
Good morning,
We appreciate you taking the time to share your experience and I am sorry to hear that you felt that the team were very unhelpful and that our service did not meet your expectations. We aim to provide excellent service to everyone, and if you would like to contact the store directly on 01733 646343 I would like the opportunity to discuss your experience in more detail.
Kind regards,
Lorna
Branch Manager
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