Sahara was brilliant with all the planning for our upcoming trips abroad. Most informative, about our destinations, and hotels . Giving us plenty of options, Really very good Thanks Sahara .
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent time looking for what suited us. Gave good advice and choices. Very helpful. Took us through the booking process, completed our boarding process. Would highly recommend.
Company replied
I knew what I wanted and rep did exactly as I asked. Didn't want to pay single suplment and wasn't worried about month. Then booked return flights , plus 2 nights hotel , again no problem . Straigh... See more
Company replied
Date of Booking 3.6.26 Hays Travel 35 Marischal Street Peterhead QUICK AND EASY BOOKING SERVICE Very helpful Travel Advisor offering good advice. Offered other holiday dates/prices and spent time... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Marischal Street, AB42 1BS, Peterhead, United Kingdom
- 01779 867458
4.9
Excellent
752 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicola listen to what I wanted and was…
Nicola listen to what I wanted and was very helpful
December 3, 2025
Reply from Hays Travel - Peterhead
Thank you for your lovely review. Nicola
Helpful ,friendly easy to ask any…
Helpful ,friendly easy to ask any questions you have
November 21, 2025
Reply from Hays Travel - Peterhead
Thank you for your kind review, I will make sure to pass this along to Georgina :) - Demi
Demi was extremely helpful and…
Demi was extremely helpful and efficient in advising us on how to put our family holiday package together.
December 3, 2025
Reply from Hays Travel - Peterhead
Thank you for your kind review, It is really appreciated :) - Demi
The staff were friendly
The staff were friendly, knowledgeable and helpful... made booking easy.
November 23, 2025
Reply from Hays Travel - Peterhead
Thank you for your kind review, It is really appreciated :) - Demi
Very helpful and patient assistance…
Very helpful and patient assistance from the member of staff who was there
November 27, 2025
Reply from Hays Travel - Peterhead
Thank you for your lovely review, hope you have a lovely trip when it comes. Nicola
Friendly staff member
Friendly staff member, very helpful and explained everything to me. Would recommend to others happily
November 26, 2025
Reply from Hays Travel - Peterhead
Thank you
All the team were more than…
All the team were more than helpful...Demi started the ball rolling then Ann, Georgina and Emma gave us a lot of help and we're so lovely..
Thank you very much team we wanted to book using local travel agents and they made this possible.
November 23, 2025
Reply from Hays Travel - Peterhead
Thank you Alison for leaving such a nice review. Will be sure to share this with all the staff. Ann🤩
The Hays travel agents in Peterhead
The Hays travel agents in Peterhead, I could call my second home as I do love a visit , and have and will to do so book with them many a holiday.
The ladies in Hays of Peterhead are so friendly , helpful from the very first phone call or visit to the shop.
They take notes, provide advice and recommendations where needed and therefore manage to obtain your ideal and holidays of a lifetime for you at a acceptable price .
Please keep up the great work ladies
November 23, 2025
Reply from Hays Travel - Peterhead
Thank you Karen, always enjoy your visits😂very informative. Always appreciate the repeat business. Thank you again.😊🤩
Very very helpful with regards my…
Very very helpful with regards my questions about the cruise I was enquiring about. Anne went above and beyond helping organise extras needed for travel due to health issues. A credit to Hsys Travel.
November 22, 2025
Reply from Hays Travel - Peterhead
Thanks Lorraine, appreciate you taking the time to leave a review. 😀
Sarah in Peterhead was fabulous
Sarah spent a lot of time giving us the best price and nothing was too much trouble for her.
November 14, 2025
Reply from Hays Travel - Peterhead
Thank you Pauline.
Sarah was fab, highly recommend booking with Hays Travel
Sarah was most helpful helping us choose hotels in destinations we discussed. Got a great price and dealt with our final choice very quickly & efficiently.
Would highly recommend and not hesitate to book through Hays Travel again. This is the 2nd year in a row we have booked holiday through Sarah and would highly recommend to friends & family.
November 13, 2025
Reply from Hays Travel - Peterhead
Anna, thank you for leaving such a kind review. I will be sure to pass this onto Sarah.
Reply from Hays Travel - Peterhead
Thank you for your kind review, It is really appreciated :) - Demi
5 Star Service
Lovely interaction once more with Peterhead Hays Travel staff. They truly are amazing
November 2, 2025
Reply from Hays Travel - Peterhead
Hello Mandy. Always appreciate your repeat business. Thanks. Ann
Great staff for a stress free…
Great staff for a stress free experience. We knew what we wanted and about 20min later
we had our dream holiday booked. No pressure selling just a first class professional service.
October 23, 2025
Reply from Hays Travel - Peterhead
Thank you David. I will be sure to pass this onto Rikki Leigh. X
All ways helpful and friendly service…
All ways helpful and friendly service most excellent customer service thanks
November 2, 2025
Reply from Hays Travel - Peterhead
Thank you very much for your lovely review, Georgina x
Georgina went above & beyond for us .
Georgina went above & beyond for us .
The whole booking experience was amazing.
November 2, 2025
Reply from Hays Travel - Peterhead
Thank you very much for your kind review, it is appreciated. Georgina x
Excellent experience
Excellent experience. Explained to Sarah, travel adviser, what we wanted and she was very helpful and took the time and trouble to arrange the cruise, flight and accommodation details for us, at the best price possible. She was extremely knowledgeable and polite and I would certainly advise anyone to use Hays Travel in Peterhead if they were intending to book a holiday.
October 31, 2025
Reply from Hays Travel - Peterhead
Thank you very much for your kind review, Sarah x
Reply from Hays Travel - Peterhead
Thank you for your kind review. We hope you have an amazing time when it comes. :) Rikki-leigh
Really enjoyed the ease of booking and…
Really enjoyed the ease of booking and hotel selection
October 21, 2025
Reply from Hays Travel - Peterhead
Thanks again.
Reply from Hays Travel - Peterhead
Thank you Brian for leaving a kind review. I will be sure to pass this onto Demi.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.