Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
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See what reviewers are saying
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
Company replied
We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
Company replied
Roy the manager spent a very long time helping me find something that suited all 4 family in the group get the amenities we needed and somewhere we would be able to access he never fails to find our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
766 reviews
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Very very helpful took us through…
Very very helpful took us through everything we need showed us the right options for us for our holiday really appreciate it
February 26, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you fro yopur kind words.
I'm so glad we could assist you in planning your holiday! It's great to know we provided the information and options you needed.
I will personally pass on your comments to the person that served you.
Thank you for booking your next holiday with us at Transit Way!
Kind Regards,
Roy
Branch Manager
Very helpful and easily sorted out…
Very helpful and easily sorted out everything for our trip to Portugal.
February 9, 2026
Reply from Hays Travel - Plymouth Transit Way
I'm happy to hear that we could help you sort out everything for your trip. Thank you for your positive feedback it is really appreciated!
I will pass on your comments to the person that served you and to the rest of the team.
Kind Regards,
Roy
Branch Manager
Louise was great
Louise was great. We only knew we wanted a cheap and cheerful holiday somewhere not too far to fly (recent knee surgery) and preferably from Exeter. Louise was helpful, knowledgeable and so patient, especially as there was a sudden influx of other customers. She really went above and beyond to find us the right getaway at the right price. Couldn’t ask for more. Thanks very much👍
February 25, 2026
Reply from Hays Travel - Plymouth Transit Way
We are so happy to hear that you found someone helpful and patient who went the extra mile to find the perfect holiday for you. Thank you for your kind review, I will pass your comments onto Louise.
Kind Regards
Always gives the gd prices
Always gives the gd prices, nothing seems to much. Helps in everyday to find a holiday that suits us.
February 22, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to leave us such a complimentary review. I'm so glad we consistently provide holidays at great prices for you.
Thank you for booking your next holiday with us at Transit Way.. It's much appreciated!
Kind Regards,
Roy
Branch Manager
Claire was amazing so helpful and kind
February 18, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your kind words!i'm so glad that you found Claire's service helpful and that you had a positive experience.
I will personally pass on your comments to her as i know she will really appreciate it.
Thank you for booking your next holiday with us!
Kind Regards
Roy
Branch Manager
happy helpful staff
happy helpful staff
Answering my questions
Knowledgeable
Making my bookings easy and stress free
February 17, 2026
Reply from Hays Travel - Plymouth Transit Way
I'm glad to hear that our knowledgeable staff provided helpful answers and made your bookings easy and stress-free.
Thank you for booking your next holiday with us!
Kind Regards,
Roy
Branch Manager
Our go-to for every holiday
"Hays Travel Transit Way is our go-to for every holiday! All the staff are absolutely lovely and give such honest advice. It’s always a bonus to get a cheeky little discount for being a regular, too. Highly recommend them!"
February 1, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you choosing us for your holidays! It's great to hear that you find the team at Transit Way lovely and the advice helpful. We're so happy you enjoy the perks of being a regular.
Kind Regards,
Roy
Branch Manager
Lucy at Transit Way was so helpful
Lucy at Transit Way was so helpful, Professional she’s an absolute star.
We are a group of four friends all with different needs & interests.
She put in a lot of effort and leg work to provide us with the holiday of a lifetime.
Thank you so much Lucy.
February 15, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you taking the time to leave us such a complimentary review! We are so happy to hear that the service provided met your needs, and we hope you have a wonderful holiday.
Kind Regards,
Roy
Branch Manager
The staff where very helpful nothing…
The staff where very helpful nothing was to much trouble for them to find out and explain
February 14, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for leaving such a lovely review. I will be sure to pass your kind comments onto Claire.
Kind Regards
Why I always use Hays.
Friendly staff which we have used for years. They know the kind of holiday we enjoy. Always have time to look at many possibilities and suggest alternatives
February 13, 2026
Reply from Hays Travel - Plymouth Transit Way
We're so happy to hear that you've had such positive experiences with our team over the years. It's great to know that we understand your holiday preferences!
Kind Regards
Friendly knowledgeable and patient…
Friendly knowledgeable and patient while we were making our decisions
February 13, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate your kind words! We're so glad we could assist you with your choices and provide a positive experience.
Kind Regards
She listened to us,and gave us the best…
She listened to us,and gave us the best deal.
February 4, 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you for choosing us to book your next holiday, and i'm so happy to hear that you got a deal that worked best for your specific needs.
Kind Regards,
Roy
Branch Manager
Professional service with a personal touch …
The lady who attended to our booking was patient, friendly and professional. She was able to pick up on queue and was willing to go the extra mile without prompting hence we have booked our holiday again with Hays- excellent customer service. 4.5 star is our rating
Please do share our comments with the lady who served us on that day
February 8, 2026
Reply from Hays Travel - Plymouth Transit Way
We're happy to hear that our team member was patient, friendly, and professional. We appreciate your kind words and are so glad we could help you book your holiday again. We will share your comments with her. Thank you for booking with us again the whole team really do appreciate it.
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your kind review, I have just passed your comments onto Roy!
Kind Regards
Reply from Hays Travel - Plymouth Transit Way
We appreciate you taking the time to share your experience! We are so glad to hear that our service was helpful and friendly.
Thank you for continueing to book your holidays with us.
Kind Regards,
Roy
Branch Manager
Holiday bookings
Always helpful, friendly & informative. They go out of their way to find the best deals for you.
February 3, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely review, it's a pleasure to help as always at Transit Way and your feedback is greatly appreciated :) Lucy
Above and beyond
The staff are so knowledgeable and welcoming. They always go to the most extraordinary lengths to ensure I have all the information needed to be able to book a holiday that suits my needs and taste. Especially Louise.
January 4, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you taking the time to share your experience. We're so happy to hear that our staff are knowledgeable and welcoming, and provide the information you need, thank you for booking with us again
the agent was friendly
the agent was friendly and listened to our requests and found us the right holiday
January 31, 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you sharing your experience. We're so happy we could find the right holiday while listening to your requests with friendly service.
I was looked after really well and had…
I was looked after really well and had everything explained in detail
Thank you
January 31, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for the lovely comments. We appreciate your feedback :-)
Holiday found
We were in the office at Traansit Way for quite a while but Roy was very helpful. patient, and knowledgeable in helping us find a holiday. Thank you Roy
January 29, 2026
Reply from Hays Travel - Plymouth Transit Way
Karen Edge,
We appreciate you taking the time to leave us a review. We're so glad that our team was able to provide helpful and patient service while you planned your holiday.
Hays Travel
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