Hayes Staff especially Roy the manager were friendly, knowledgeable, respectful, professional and smiley . Always the first place we think of to book a holiday . Hayes Travel Transit Way Plymouth
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See what reviewers are saying
Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
Company replied
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
Company replied
We booked our holiday , then we wanted to add an extra passenger and upgrade our room , Roy was so helpful and managed to do just what we asked him , love our Hays travel shop at Transit Way Plymouth... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
767 reviews
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Given lots of relevant choices and…
Given lots of relevant choices and advice, everything made very easy
December 2, 2025
Reply from Hays Travel - Plymouth Transit Way
We're happy to hear that we provided great options and advice, making everything easy for you at Transit Way. Thank you for your positive feedback, we always appreciate it :)
Our first time booking with Hays…
Our first time booking with Hays Travel. I popped into Transit way to compare their price on a cruise with Royal Caribbean. Staff and service were great!
January 3, 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely feedback, it truly is appreciated!
Kind Regards
Hays transit way
Lowri was great. Informative, lots of options gave us to time discuss and go away and think about checking hotels offered for reviews.
Great communication
December 30, 2025
Reply from Hays Travel - Plymouth Transit Way
We really appreciate your positive feedback and we're happy to hear that you found the options informative :) We shall pass your comments on to Lowri
Excellent customer service as usual
Excellent customer service as usual
Always book my holiday with transit way shop
Always there to help on a good holiday & match prices
December 21, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for this super kind review, we really value and appreciate your feedback. Once again, thank you for booking another holiday with us!
Kind Regards
Roy was fabulous
Roy was fabulous, he listened to what we wanted and found us the perfect holiday
December 24, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
It was a pleasure serving you and I'm glad that we found the holiday that suits you.
Kind regards,
Roy
Branch Manager
Excellent service from Roy as usual
Excellent service from Roy as usual. Roy consistently goes above and beyond to provide excellent service. He is very helpful and knowledgeable. Wouldn’t book anywhere else!
December 17, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your wonderful 5 star review, I will be sure to pass your comments onto Roy. Once again, thank you for booking another holiday with us!
Kind Regards
Louise was extremely efficient I got a…
Louise was extremely efficient I got a call back and email with my cruise details within 30-mins.
She made choosing the right option for us easy and enjoyable.
December 8, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
Its always good to hear that our customers recieved good customer service.
I will personally pass on your comments to Louise.
She will really appreciate it.
Thank you for booking your next holiday with us at Transit Way.
Kind regards,
Roy
Branch Manager
The service was very professional and…
The service was very professional and willing to go the extra mile would highly recommend.
November 29, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for this lovely review, I will pass this onto Claire who helped book your holiday! Hope to see you again in the future.
Me & my friends wanted details off a…
Me & my friends wanted details off a cruise we wanted to book ,& everything was explained with detail by your employe .
So we booked our 2wk canary island cruise 😊🛳
Thankyou Amanda Williams
November 28, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
It was a pleasure serving you all.
I'm glad that I managed to explain everything as i know it can be information overload when it comes to different price grades and cabin types etc.
Thank you for booking your next cruise with me.
Kind regards,
Roy
Branch Manager
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
It was a pleasure serving you.
I'm so excited for you both to experience an amazing trip to Egypt and to vist one of the wonders of the ancient world.
Kind regards,
Roy
Branch Manager
Booking with Hays
Booked my holiday with Hays. Helpful, patient, exceptional service. Will use them every time
November 25, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for your kind wording, we really appreciate it. Once again, thank you for booking your holiday with us.
Kind Regards
Reply from Hays Travel - Plymouth Transit Way
Thank-you for your kind words. We always strive to provide the best customer service and find you the perfect holiday.
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words, it is much appreciated, and thank you for booking another holiday with us.
Kind Regards
Hays travels little gem in transit way
Very efficient staff , very knowledgable and they have a great way of making people feel comfortable. A great experience and that’s why we keep going back to see Roy and his fantastic team .
November 8, 2025
Reply from Hays Travel - Plymouth Transit Way
Wow thank you for such a lovely review! Thank you so much for booking with us again and I will be more than sure to pass on your comments to the rest of the team!
Kind Regards
The staff at Hays travel at Transit Way…
The staff at Hays travel at Transit Way are always very friendly, welcoming and helpful.
November 8, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for booking with us again we really appreciate it
Meeting Roy
Meeting Roy, as he has never sold my husband & I a bad holiday. Hays at Transit way is so convenient & staff so helpful, which is why we have been returning for many years & our family too.
September 11, 2025
Reply from Hays Travel - Plymouth Transit Way
What wonderful comments, thank you for allowing us to book another holiday for you its always a pleasure
Reply from Hays Travel - Plymouth Transit Way
Thank you for completing this review, it was a pleasure booking another holiday for you
Specific Personal Request
Specific requirement for personal reasons and these were handled empathetically and amendments to the original quote dealt with immediately and enabled decision to be made.
October 17, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind wording, your comments will be passed onto Claire and the rest of the team at Transit Way.
Kind Regards
The staff could'nt do enough
The staff could'nt do enough. They were professional and very understanding.
October 6, 2025
Reply from Hays Travel - Plymouth Transit Way
Thank you for your kind words.
Its always great to hear from customers that has recieved service that went above and beyond.
I will certainly pass on your commenst to Lucy and to the rest of the team.
Thank you for booking your next holiday with us at Transit Way.
Kind regards,
Roy
Branch Manager
Reply from Hays Travel - Plymouth Transit Way
Thank you for your feedback.
Its good to hear that you experinced very good service.
I will pass on your comments to the staff member that served you.
Kind Regards,
Roy
Branch Manager
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