We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... See more
Company replied
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... See more
Company replied
Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed i... See more
Company replied
As always v helpful and listened about what I was looking for. I always feel reassured when using this branch of Hayes Travel.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2A New George Street, PL1 1RL, Plymouth, United Kingdom
- 01752 927110
4.8
Excellent
845 reviews
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Not a good experience
Not a good experience. We had to aoy 20 euros for the safe which was not expected. Hygiene is the main moan as at breakfast nothing was covered and had flies all over it except the cereal which was in a container. Based on this we ate elsewhere
December 3, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the lady i saw her name was kate,she…
the lady i saw her name was kate,she was very helpful and pleasant.
November 13, 2025
Reply from Hays Travel - Plymouth
Thank you for this lovely review! I will let Kate know of your kind words :)
Eve was so helpful
Eve was so helpful
She helped us so much we don’t have to worry about a thing
November 9, 2025
Reply from Hays Travel - Plymouth
Thank you for booking with us and your lovely review of Eve's service.
Very friendly and helpful no rushing…
Very friendly and helpful no rushing into anything
November 2, 2025
Reply from Hays Travel - Plymouth
I will pass your lovely comments on to Lauren. Thanks for sharing.
make us relax .and explain it
November 9, 2025
Reply from Hays Travel - Plymouth
Thank you for your kind review of Eve's service.
Very good and very experienced in her…
Very good and very experienced in her job in will go back for more holidays
November 2, 2025
Reply from Hays Travel - Plymouth
Thank you so much for your lovely review!
We look forward to seeing you next time!
The company is doing well employing…
The company is doing well employing good staff We always see Eve for our cruises in Plymouth. She is so good giving us lots of advice and best for us.
October 30, 2025
Reply from Hays Travel - Plymouth
Thank you for taking the time to leave these lovely words about Eve, and for choosing to book with us here at Hays Travel.
1st time user
This was the first time I have used Hays. Carol who dealt with me was ever so pleasant and helpful
Got a good deal. Will definitely recommend.
November 2, 2025
Reply from Hays Travel - Plymouth
Thank you so much for booking with us, it was lovely to meet you yesterday, and thank you so much for your lovely comments.
We were welcomed
We were welcomed and assisted by Carol. She was very knowledgeable and helpful.
October 25, 2025
Reply from Hays Travel - Plymouth
Hi Emilie, thank you for leaving these very kind words about our Carol. I will be sure to pass these onto her! :)
Once again thank you Eve for looking…
Once again thank you Eve for looking after us with our booking. We are always delighted with your care and the service from Hays Travel.
October 29, 2025
Reply from Hays Travel - Plymouth
Thank you so much for your lovely comments, it was a pleasure to book your holiday again :)
Booking my holiday
The booking system for my holiday was very staright forward. If the holiday goes the same way everything will be fantastic.
October 23, 2025
Reply from Hays Travel - Plymouth
Hi Mark, thank you for your kind feedback on Lesley. :)
excellent customer service
excellent customer service, warm and friendly also very efficient
October 17, 2025
Reply from Hays Travel - Plymouth
Thank you so much Sandra, even after booking the incorrect parking date :)
Quick, easy booking process that suited our needs
We had a very good Travel agent, Eve. She quickly established what we were looking for and came up with a number of alternative hotels. Booking was a quick and easy process.
October 18, 2025
Reply from Hays Travel - Plymouth
Thank you so much for taking the time to send in your review, this is very much appreciated , and I will pass this on to Eve.
Friendly and helpful
Didn't feel rushed at all, everything was dealt with professionally, polite, friendly and incredibly helpful. We have dealt with Lesley, Paige and Lauren
October 16, 2025
Reply from Hays Travel - Plymouth
Thank you so much for your kind feedback and for booking with us. Your comments will be passed on to the team. - Eve
Superb customer service and could not have done any more for us
The member of staff a young lady gave us exceptional service and was very happy to help us and answer all of our questions. She offered advice and help and was not too pushy when selling us our holiday and made the whole visit amd purchasing our holiday a great experience and we will definitely ne returning in the future
October 12, 2025
Reply from Hays Travel - Plymouth
Thank you so much for your lovely review. It was a pleasure to book this holiday for you. I hope you have a lovely time and look forward to hearing about it! Kate.
Brilliant every time we book
Brilliant every time we book a holiday, they take the time to find out exactly what you want! And they will look to see if they can find better deals! They are so polite and friendly . Everything is explained thoroughly I could go on and on. Highly recommend Hays
October 9, 2025
Reply from Hays Travel - Plymouth
Thank you for this lovely review ! I will be sure to pass this over to the rest of the team.
Several holidays booked with Hays
Several holidays booked with Hays - always a good experience.
October 5, 2025
Reply from Hays Travel - Plymouth
Thank you for your lovely comments!
Reply from Hays Travel - Plymouth
Thank you for taking the time to complete this review, and you kind comments.
5/5!
5/5, Eve helped me to book my holiday and put up with going back and forth with the holidays. All the girls are amazing! Thankyou for helping me🩷xx
October 11, 2025
Reply from Hays Travel - Plymouth
Aww Georgia, thank you so much love, I will let Eve know x
Reply from Hays Travel - Plymouth
Thank you so very much, I will pass your lovely comments to Katie. S.
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