Communication with Polly was great. Told her exactly what we wanted & she arranged this with without any problems & sent over all the confirmation details straight away We have have booked with Polly... See more
Location
Switch locationPersonal Travel Consultant - Polly Newton-Pound, NG15 Hucknall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Polly delivers a great service! Knowledgeable, efficient and great to book with. She knows us as customers and always goes the extra mile. We loved our last holiday so much that we have booked a diff... See more
On the strength of using Polly in 2024, for a trip to Croatia, having decided to visit the country again this year, she was my first port of call to arrange the trip. She is simply super efficient an... See more
Fab booking experience with Polly ! Questions were answered quickly by Polly making it a very easy decision to book, I normally book my own holidays and have alot of stress ! but this was made so mu... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Polly Newton-Pound, NG15, Hucknall, United Kingdom
- 1158605396
4.8
Excellent
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polly is extremely knowledgeable and…
Polly is extremely knowledgeable and professional. Nothing is ever too much trouble for her. She took the stress out of everything. I have booked a couple of holidays through Polly now. Definitely recommend!
June 10, 2025
Reply from Hays Travel - Polly Newton-Pound
Thankyou thats great, most welcome!
5* for Polly
5* for Polly , it’s the second time I’ve booked with Polly . Very helpful & efficient .
May 8, 2025
Reply from Hays Travel - Polly Newton-Pound
Thankyou!
Fabulous Rep who always goes the extra mile
Polly has booked a few holidays for me over the last few years and they have all been amazing. She is an excellent travel rep, and deals with everything down to the last detail. She is great at looking for the best prices and making sure you get a great deal. I wouldn’t book with anyone else now. Polly is just great and I would 100% recommend her to anyone.
March 1, 2025
Unprompted review
Reply from Hays Travel - Polly Newton-Pound
Thankyou !
Polly was very attentive and helpful
April 17, 2025
Reply from Hays Travel - Polly Newton-Pound
Thankyou !
Helpful and friendly agent
Helpful and friendly agent, serviced my needs efficiently and without delay
April 17, 2025
Reply from Hays Travel - Polly Newton-Pound
Thankyou !
Polly was very friendly
Polly was very friendly, efficient, knowledgeable and polite
Gave great advice and wasn't pushy. Thanks for sorting us out our dream holiday Polly
January 30, 2025
Reply from Hays Travel - Polly Newton-Pound
You are very welcome! Thankyou
Great experience for honeymoon
Great experience with Polly to help us to book our Honeymoon. She couldn’t do enough for us to give us advice and support with finding the best price possible.
December 31, 2024
Reply from Hays Travel - Polly Newton-Pound
Thankyou so much !
Polly is a fabulous travel…
Polly is a fabulous travel representative. Highly recommend her services.
December 3, 2024
Reply from Hays Travel - Polly Newton-Pound
Thankyou !
Polly newton pound
Polly thinks of everything I might need even before I do .Always service with a smile and very efficient
December 28, 2024
Reply from Hays Travel - Polly Newton-Pound
Thanks so much
Perfect
Helpful, knowledgeable and friendly. Made it so easy. Gave an idea of what I wanted, came back perfectly. All booked!! Thanks Polly, maybe UGGs next year 😉
December 19, 2024
Reply from Hays Travel - Polly Newton-Pound
haha Thanks so much !
Absolutely fantastic service as always
Absolutely fantastic service as always
Nothing is ever too much trouble and always hassle free
October 2, 2024
Reply from Hays Travel - Polly Newton-Pound
Thanks so much !
Fab booking experience with Polly
Fab booking experience with Polly !
Questions were answered quickly by Polly making it a very easy decision to book, I normally book my own holidays and have alot of stress ! but this was made so much easier for me and will definitely be booking our summer holiday with Polly aswell !! Thankyou so much ! Xx
September 26, 2024
Reply from Hays Travel - Polly Newton-Pound
Thankyou x
Great service and advice as always…
Great service and advice as always ...my go to person for holiday bookings
September 30, 2024
Reply from Hays Travel - Polly Newton-Pound
Thankyou ! x
Polly was absolutely fantastic
Polly was absolutely fantastic. Very patient with me as I kept changing my mind etc. Has booked us a fabulous holiday for next year and we can't wait. Currently on a holiday thar polly booked for us and it's absolutely amazing. Everything we wanted and more. Thank you so much x
September 18, 2024
Reply from Hays Travel - Polly Newton-Pound
Thankyou !
Great service and experience, especially our agent Polly
The experience was great because the agent dealing with everything (Polly) is absolutely wonderful and knows her industry so well that she was able to book exactly what we wanted within our requests and make the whole experience great. Couldn't recommend her and Hayes enough.
August 16, 2024
Great service …
I had done my research and told Polly what we required and what I had found . She came back quickly with suitable options and booked my holiday swiftly keeping me informed at each stage
July 30, 2024
Reply from Hays Travel - Polly Newton-Pound
Thanks so much
Amazing service quick responce times…
Amazing service quick responce times and Polly has found an amazing holiday at a great price
April 17, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.