I always book with Meeyen, she is so friendly, knowledgeable and goes out of her way, to find the right holiday for us. Always remembers our names, a true asset to your company.
Company replied
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See what reviewers are saying
Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
504 reviews
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The Singaporean lady,can't pronounce…
The Singaporean lady,can't pronounce her name,was brilliant and as a result I am now a regular with Hays Travel.
January 15, 2025
Reply from Hays Travel - Pontypridd
I'm glad Mee-Yen was brilliant in helping you book your holiday. We're glad to have you in our Hays Travel family :)
I had a very lovely experience
I had a very lovely experience. Eloise answered all my questions and helped me complete all the necessary paperwork. Thank you
January 11, 2025
Reply from Hays Travel - Pontypridd
Thank you for your kind words. Eloise is a star! :)
Adam @ Pontypridd branch dealt with my…
Adam @ Pontypridd branch dealt with my query professionally plus he was full of valid advice and knowledge and yes I booked 😀
January 11, 2025
Reply from Hays Travel - Pontypridd
Thank you for lovely comments about Adam! We hope you have the best holiday :)
Brilliant from start to finish .
January 11, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely words :)
Tenerife here we come !!
Our travel consultant listened to what we wanted and made us feel at ease this holiday is for a big birthday so it's very important to us
January 7, 2025
Reply from Hays Travel - Pontypridd
Thank you for your review! We pride ourselves in making finding your perfect holiday the easiest it could ever be :)
Gave us relevant information and…
Gave us relevant information and picking our destination easy
January 7, 2025
Reply from Hays Travel - Pontypridd
Thank you for your kind words :)
Very personable and professional
December 21, 2024
Reply from Hays Travel - Pontypridd
Thank you for your kind review :)
Friendly and informative 😊
The staff were friendly and informative whilst booking my holiday. Initial inquiries were made via messenger and my messages were answered promptly. After booking the holiday, the information was emailed, along with the extras I'd requested. Great experience, looking forward to my week away now!
December 10, 2024
Reply from Hays Travel - Pontypridd
Thank you for your review :) We're glad you had an amazing experience with us! Happy holiday :)
Reply from Hays Travel - Pontypridd
Thank you for your kind words about Steph :)
Thanks Adam - Branch Manager
Great service
Very helpful,polite and friendly staff. Firstly i spoke with Steph just before the end of day closing,then Elise picked up my booking the next day and finalosed everything. Very happy with the service and would definitely book again with Hays Travel - pontypridd.
December 1, 2024
Reply from Hays Travel - Pontypridd
Thank you for your Kind words :)
Reply from Hays Travel - Pontypridd
Thank you so much for your review :)
Customer Services you can't fault it
Always friendly and happy to help with any enquiries or bookings. Nothing is to much trouble for them and that's why I'm always happy to go back to use them every year.
November 21, 2024
Reply from Hays Travel - Pontypridd
Thank you for your kind words Julie :)
Such a simple process, Stephanie was brilliant!
A really simple process from start to finish. Stephanie talked us through everything in detail and answered any questions we had. Can’t wait for our holiday next year! Will definitely be using Stephanie and Hays Travel again for our future bookings. Thank you!
November 27, 2024
Reply from Hays Travel - Pontypridd
Thank you for your kind words :)
Eloise was very helpful
Eloise was very helpful, really friendly and professional.
I’m glad I went into Hays Pontypridd to book my cruise with a human rather than online.
November 16, 2024
Reply from Hays Travel - Pontypridd
Thank you so much for your review :)
Reply from Hays Travel - Pontypridd
Thank you for your kind words Paul :) - Meeyen
A friendly welcome knowledgable sales…
A friendly welcome knowledgable sales person and took into account all our requirements to find us the best deal
November 14, 2024
Adam was great at finding us our…
Adam was great at finding us our perfect holiday, lots of patience and a great deal!
November 8, 2024
Most efficient deserve a promotion
Eloise was the lady who took my booking at the pontypridd branch, she was very helpful took her time explained everything thourly nothing was too much trouble she is 100%perfect will book with h
November 2, 2024
The staff were very friendly and the…
The staff were very friendly and the lady who helped me answered all my questions. The booking went smoothly and full details were explained to me
November 2, 2024
EExcellent servicexcellent service
Excellent service, nothing was too much trouble, the assistant was very knowledgeable and accommodating to our needs. Thank you.
October 27, 2024
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