Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
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See what reviewers are saying
We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
Company replied
We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
502 reviews
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This company invites their customers to review, whether positive or negative
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The lady who dealt with me was very…
The lady who dealt with me was very friendly and helpful. The process from start to finish was really quick
April 13, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time out of your day to write a review. It is so lovely to read that you received such friendly and efficient service whilst booking your holiday. Thank you, Ceara
As soon as hays received my message…
As soon as hays received my message from start to booking the holiday was professional and quick
April 8, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased you received such excellent service from start to finish. Thank you :) Ceara
Very good service will be looking …
Very good service will be looking for further holidays with the company
March 20, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review :) Glad you had a great experience booking with us.
The people there were friendly and very…
The people there were friendly and very approachable. Took me through exactly what I was looking for.
March 23, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review. We are so glad we found what you were looking for :) - Steph x
Always helpful and willing to go the…
Always helpful and willing to go the extra mile until it’s right for the customer. All the staff are friendly and helpful, Steph was looking after us this visit and was lovely.
March 20, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review Elaine. It was lovely to help you find the best holiday to suit your party :) - Steph x
Reply from Hays Travel - Pontypridd
Thank you for your kind review of Adam :)
Reply from Hays Travel - Pontypridd
Thank you for your lovely review :)
Very pleased with my experience.
The young lady who served us was very helpful and very chatty. She arranged everything we asked for. It couldn't have been better. Cheers Ellie.
March 11, 2025
Reply from Hays Travel - Pontypridd
Thank you for your review Huw! Glad Ellie was able to get you your perfect holiday sorted for you :)
Thay went beyond my expectations and…
Thay went beyond my expectations and was worm & frendly
February 25, 2025
Reply from Hays Travel - Pontypridd
Thank you for your review. We are glad you had the best experience!
Wow!
Adam at Pontypridd Hays was fantastic! Took the time out to find the best deal for our large family holiday. Really appreciate the service and time spent on finding us the perfect holiday we can't wait to go!
February 26, 2025
Reply from Hays Travel - Pontypridd
Thank you for your kind words about Adam. So glad you had the best service and found the perfect family holiday :)
Reply from Hays Travel - Pontypridd
Thank you for your lovely review :)
Extremely good courteous service.
Extremely good courteous service.
Helpful and patient ,Understanding attitude.
Explained everything clearly and quietly.
Nothing too much trouble.
All options explained with good and bad points suggested.
Very happy
February 27, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely words! Were glad you had the very best experience :)
Excellent friendly service
Mee Yen was extremely knowledgeable and friendly and managed to get us a cruise at a very good price. Nothing was too much trouble - excellent customer service.
February 21, 2025
Reply from Hays Travel - Pontypridd
Thank you so much for your lovely words about Meeyen :)
Always have good friendly service
Always have good friendly service - takes all the hassle out of booking a holidays
January 30, 2025
Reply from Hays Travel - Pontypridd
We are glad you are satisfied with Meeyen's service. Thank you so much for booking with us :)
Reply from Hays Travel - Pontypridd
Thank you for your kind words :)
Great advice and very helpful.
Adam was professional and very helpful in deciding on a holiday, very knowledgeable on areas and hotels - made my decision so easy for a particular area.
February 8, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! We are glad Adam was able to provide you excellent destination knowledge :)
Very friendly and helpfull staff.
February 8, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review :)
Spoke with Adam about a holiday I was…
Spoke with Adam about a holiday I was interested in. He was so helpful and knowledgeable he was patient and understanding. He didn’t rush or force me into a decision, he was so helpful.
Definitely best through Adam again .
January 30, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review. I'm glad Aam was on hand to help you find the perfect holiday :)
Reply from Hays Travel - Pontypridd
Thank you so much Mr Davies for your kind words. Thank you, Adam :)
The Singaporean lady,can't pronounce…
The Singaporean lady,can't pronounce her name,was brilliant and as a result I am now a regular with Hays Travel.
January 15, 2025
Reply from Hays Travel - Pontypridd
I'm glad Mee-Yen was brilliant in helping you book your holiday. We're glad to have you in our Hays Travel family :)
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