We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
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Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
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We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
502 reviews
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Great to use
From start to booking Ellie was fantastic, she was very helpful, patient and friendly. She worked with me to find the best possible get away. Documentation was sent through very quickly and I was provided lots of information on items they could offer.
May 16, 2025
Reply from Hays Travel - Pontypridd
Thank you for your kind words Jeni, Ellie is a fantastic member of staff! :)
Very polite and listen to what we…
Very polite and listen to what we wanted. Definitely go on holiday with hays travel again
May 6, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review of Eloise. We will be sure to pass the message on - Steph :)
Eloise she was helpfully and…
Eloise she was helpfully and approachable, will use again very satisfactory results, delighted.
May 7, 2025
Reply from Hays Travel - Pontypridd
Thank you for your review. So pleased that you received helpful and approachable service by my colleague whilst booking your holiday. If there is anything you need, please don't hesitate to get in touch. Thank you, Ceara
Friendly very efficient nothing to much…
Friendly very efficient nothing to much trouble
May 20, 2025
Reply from Hays Travel - Pontypridd
Thank you for your kind review Fiona. I'm glad we found you the perfect cruise with ports you haven't done before - Steph :)
easy to deal with
easy to deal with, no pressure, and plenty of patience to look for correct holiday.
May 11, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to give our business an amazing review! Very happy you had a brilliant experience with us :) - Ellie x
Brilliant and helpful
We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narrowed it down to a couple of hotels in Majorca but couldn't get the required length of stay for the appropriate dates. Hays Travel were brilliant, the lady searched three or four travel providers and came up with exactly what we wanted and applied discounts that actually made it cheaper than booking on the net
May 8, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! Glad we found the best holiday at an AMAZING PRICE! Can't wait to hear how it went - Steph :)
The lady called Eloise from ponytypidd…
The lady called Eloise from ponytypidd branch Rct,was very professional,helpful and completely understanding of our needs.
May 15, 2025
Reply from Hays Travel - Pontypridd
Thank you for your amazing review. We are so glad that Eloise provided you the best service - Steph :)
Such a lovely and easy experience
Eloise who dealt with us was fantastic she listened to what we liked and gave us a list of hotels that would suit us and within our price range.
May 11, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read your kind words and that my colleague gave excellent service and was able to find exactly what you were after with your holiday. Thank you, Ceara :)
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read the lovely feedback you have left for Ellie and that she was able to find you the exact holiday you were after. I will pass your lovely words onto her. Thank you, Ceara
Friendly helpful
Friendly and helpful staff. Listened to what we wanted and gave us plenty of options when booking our holiday.
May 6, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased the agent provided you with lots of options to choose from before booking and listened to what you were after. Lovely feedback, I will pass this onto the lady who booked your holiday. Thank you, Steph :)
Brilliant service
Spoke with a lady called Ellie very professional and polite. Got back to me with all information in a timely manner! Very easy to talk to and got me the best deal!
May 1, 2025
Reply from Hays Travel - Pontypridd
Thank you for your amazing review! I'm glad you were happy with the service provided by Ellie - Steph :)
Great staff
Steph in Pontypridd branch went out of her way to accommodate our needs and price range when booking a girls short break to Spain. She was a gem.
April 25, 2025
Reply from Hays Travel - Pontypridd
I'm so glad we got you the best deal and you are all happy! Thank you for booking with us and I can't wait to hear how it went! - Steph :)
Reply from Hays Travel - Pontypridd
Thank you for your kind review. We are so glad you were happy with the service provided - Steph :)
10/10 Amazing experience, great deals, cheap prices
I cannot describe how amazing Hays has been with booking our holiday. Ceara planned 3 weeks in Australia and got us such a good price I cannot believe it. She always made me feel no bother with all the tweaks on call and email I made. I described quite vaguely in the beginning what we wanted as we didn’t know much about Australia, we just knew we wanted to do the key places up the East Coast. She gave us an idea of all the best places, after we told her we like scenery, activities, and she came up with the perfect itinerary. She has explained everything so well and responded quickly to all our calls and emails with our tweaks. She has put so much time and effort into our itinerary to ensure we had the perfect holiday. She has been the absolute best! Highly recommend Hays Travel for booking any holiday.
April 23, 2025
Reply from Hays Travel - Pontypridd
Hi Isobel :) Thank you for your review on the service you received from our branch! So happy to hear that Ceara was able to help you plan and book your perfect holiday and I will pass this message on! If there is anything you need please don't hesitate to contact us, thanks - Ellie :)
Good communication..always patient with…
Good communication..always patient with my requests ..very friendly and will always book with hays
April 16, 2025
Reply from Hays Travel - Pontypridd
Thank you Jadie! We love to hear your great feedback- Eloise
The agent that dealt with the holiday…
The agent that dealt with the holiday was very knowledgeable and was helpful as my wife is disabled so she sorted out the assistance at the airport and everything that was needed .
April 16, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. It is so lovely to read your kind words about the agent who booked your holiday, I will pass the lovely feedback onto her. I am so pleased that you received 5* service whilst booking your holiday and that your needs and requirements were met. Thank you, Ceara
Friendly and very helpful and…
Friendly and very helpful and knowledgeable representative. Having had a trip cancelled by another company, Steph went above and beyond to find a trip to replace the one we'd had cancelled. Nothing was too much trouble, always keeping me informed through the process. Thank you Steph.
April 16, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. I am so pleased you received such excellent service and the agent went above and beyond for you to find you your perfect holiday. I will pass your lovely words onto the agent. If there is anything you need, please don't hesitate to get in touch. Thank you, Ceara
Staff always really helpful and have a…
Staff always really helpful and have a smile on their faces amazing service.
April 9, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read you received such excellent, smiley service whilst booking your holiday. If you have any queries, please don't hesitate to get in touch. Thank you, Ceara
Reply from Hays Travel - Pontypridd
Thank you for writing a review. So pleased you received such helpful and friendly service. If there is anything you need, please don't hesitate to get in touch. Thank you, Ceara
The lady who dealt with me was very…
The lady who dealt with me was very friendly and helpful. The process from start to finish was really quick
April 13, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time out of your day to write a review. It is so lovely to read that you received such friendly and efficient service whilst booking your holiday. Thank you, Ceara
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