We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
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See what reviewers are saying
Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
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We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
502 reviews
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Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a lovely review. So happy to hear you received such great service whilst booking your holiday and the agent helped secure it at such a great deal. Thanks! Ellie:)
Great advice and Hays Travel experience sorted out the whole…
Great advice and sorted out the whole booking process
August 5, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! We appreciate you taking the time to write a great review on the service provided. - Steph :)
Reply from Hays Travel - Pontypridd
Thanks for the lovely review Annette:)We appreciate you taking the time to let us know that you received great service! Thanks Ellie:)
Hays Travel are the best! We always book our holidays with Hays…
We always book our holidays with Hays Travel they are fantastic! Never had any problems with them, Easy jet cancelled our flights of our last holiday and Hays Travel were straight on to them and sorted everything out for us we didn't have to do anything! Thanks again xx
July 26, 2025
Reply from Hays Travel - Pontypridd
Thanks Kelly we are always happy to help! And It's really lovely to see that hays travel have your continuous support! - Hays Travel Pontypridd Team x
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! We are so glad you had the best experience - Steph :)
Great agent who matches the tui price…
Great agent who matches the tui price for my holiday. Prompt and professional
July 25, 2025
Reply from Hays Travel - Pontypridd
Hi Lisa! Thank you for taking the time for your lovely review on our service, so happy you had a great experience with us! Thanks Ellie:)
Your employee i think it was Elouise…
Your employee i think it was Elouise explained everything showed us the videos of different hotels and she was polite and helpful
July 24, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to leave this lovely review on Eloise! We will pass this onto her! Thank you, Ellie:)
Excellent service
Excellent service. Very friendly and helpful full and booked my holiday really quick and without any problems
July 23, 2025
Reply from Hays Travel - Pontypridd
Thank you so much for your wonderful review on our service! So glad you had a great experience with us! - Ellie:)
Our travel agent was friendly polite…
Our travel agent was friendly polite and efficient. We knew what we wanted and she was more than happy to oblige. We also liked the fact that she didn't try to "over sell" the holiday as some do. We will definitely book with Hayes again.
July 22, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! Mee-Yen is amazing at what she does and I'm glad you had a great experience - Steph :D
Cannot beat Hays
We are regular customers of Hays as the every member of staff are so obliging , knowledgeable and always manage to get you a great deal on your holidays
July 22, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! We are so glad to have helped you book your latest holiday and everyone before that and thank you for supporting us <3 - Steph :)
Very prompt efficient service provided…
Very prompt efficient service provided by Steph (Pontypridd branch) . Found the holiday we were looking for and matched the price. Have always received excellent service at this branch
July 19, 2025
Reply from Hays Travel - Pontypridd
Hi Eifion:)Thank you for taking the time to leave a kind message about Steph and the service you received! We will definitely pass this onto her! Thanks Ellie:)
First time used this travel agent so…
First time used this travel agent so very good cant fault the staff booked a cruise they done everything for us thank you
July 13, 2025
Reply from Hays Travel - Pontypridd
Thank you for your kind review! Eloise is amazing at what she does - Steph :)
Mien was very helpful and efficient
July 2, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased you received 5* service form our lovely Mee-Yen. if there is anything you need, please don't hesitate to get in touch. Thank you, Ceara
Reply from Hays Travel - Pontypridd
Thank you for your lovely feeback! Mee yen is a great member of staff.
They very professionally and very…
They very professionally and very helpfull and they took through all options for our Holiday very good thank you
June 15, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased you received excellent and professional service. Please do let us know if there is anything we can do to make it a 5* experience for you. Thank you, Ceara
We were served straight away ,staff…
We were served straight away ,staff very polite ,dealt with us very well asked questions very happy dealing with hays and your staff thankyou hays travel
June 20, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read that you received such excellent service whilst booking your holiday. I will pass your lovely words onto my colleague who booked your holiday. Thank you, Ceara
Great service from the staff
Great service from the staff
Fast response to my enquiries
Thank you
June 5, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased that you received such great service. thank you for choosing Hays Travel, Ceara :)
Reply from Hays Travel - Pontypridd
Thank you for your kind review! Glad we got you an amazing deal. Your going to have the best anniversary :D - Steph :)
City break for a group of 9
We called in Pontypridd shop to book a city break for 9 people. Eloise was really helpful, she listened to what we wanted and we came away with 3 excellent choices for the group, one if which we booked. Great friendly service.
June 3, 2025
Reply from Hays Travel - Pontypridd
Thank you for your amazing review! We are so glad you had the best service from Eloise she really is amazing and we will pass the message on - Steph :)
Reply from Hays Travel - Pontypridd
Thank you for the lovely review. I'm so glad you had the best service from Eloise! - Steph :)
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