We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
Company replied
We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are always helpful and looking…
Staff are always helpful and looking and searching for the best deals to cater to our needs. We haven't had a negative experience in the times we have been using them. Always above and beyond communication and not pushy.
October 29, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read you received 5 star, helpful service whilst booking your holiday and that it is the same consistent service each time you choose to book with us. Thank you so much for your loyalty to Hays Travel Pontypridd. If there is anything you need, please don't hesitate to get in touch. -Eloise :)
Ceara served us and was super helpful
Ceara served us and was super helpful, informative and very patient. We booked the perfect holiday and we were very impressed with all the information and advice. Will definitely go back again, the atmosphere in the office was really friendly and welcoming too. Thank you Ceara x
October 24, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! We are so glad Ceara was super helpful and you found our office to be friendly and welcoming. It's so lovely to hear! - Steph :)
Turkey all inclusive holiday
The travel sales rep Eloise was fantastic explained everything about package and was so thoughtful about our needs.it was lovely dealing with your staff and business.wiil book again with you
October 21, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased to read your kind words about my colleague and that she was kind and helpful. If there is anything you need, please don't hesitate to get in touch. Thank you, Ceara :)
Easy to contact
Easy to contact, local to my area so easy to pop in and get things printed off. Staff very friendly
October 9, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to review us! We are so glad it was so easy for you and the girls were more than welcoming - Steph :)
A great travel agent
Always very helpful, have dealt with Mee for many holidays, everything sorted for us. Thank you Mee and Hays Travel
October 7, 2025
Reply from Hays Travel - Pontypridd
Thank you for you kind words about Mee Yen! We will be sure to let her know - Steph :)
Thank you Hays
I was impressed by the smoothness with which the experience was carried out. Ceara dealt with my booking and answered all my questions while guiding me through the process. Thanks to her, I am now looking forward to a stress free holiday.
October 7, 2025
Reply from Hays Travel - Pontypridd
I'm so glad Ceara was so helpful in the booking process! We will be sure to pass this along to her - Steph :)
Excellent Professional Service
I book my holidays through Hays Travel at Pontypridd because the staff are excellent. I have had the pleasure once again of being looked after by Mee booking my latest holiday. She is extremely knowledgeable, friendly, professional and very patient. Thank you so much.
October 4, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! We are glad you had the best service in store - Steph :)
Ease of booking
Ease of booking. We have used Hays Travel on a number of occasions and find the staff extremely helpful and knowledgeable. Our representative on this occasion, Eloise, was very helpful.
September 29, 2025
Reply from Hays Travel - Pontypridd
Hi Kathryn:)Thank you for taking the time to leave us a lovely review! I will be sure to pass the message onto Eloise about the amazing service she provided! Thanks! Ellie:)
Holiday time
I always use Blackwood normally to book holidays but the service is just the same first class
September 21, 2025
Reply from Hays Travel - Pontypridd
I'm glad you had the best experience with us. We hope to see you again - Steph :)
Never used Hayes travel before but I’m…
Never used Hayes travel before but I’m glad I did . Being pretty useless at booking holidays , the young lady who helped me really was lovely . She was so helpful just great
September 20, 2025
Reply from Hays Travel - Pontypridd
Thank you for trusting us to book your next getaway! I'm glad we could find something for you and your daughter to look forward too. - Steph :)
a very good young lady who knows her job
September 20, 2025
Reply from Hays Travel - Pontypridd
Thank you so much for your lovely review! - Steph :)
Ellie was very helpful gave us all the…
Ellie was very helpful gave us all the information we needed
September 6, 2025
Reply from Hays Travel - Pontypridd
We are so glad Ellie was very helpful in your holiday booking process! We will pass on your kind words to Ellie - Steph :)
Ceara was very welcoming and helpful.
Ceara was very welcoming and helpful.
We were booking a trip to Brisbane to visit our son.
From the stopover in Singapore. Sydney and to our final destination Brisbane the 3 hotels chosen looked just perfect. Thank you so much for making our experience a happy one despite issues with your internet which was out of your control.10/10 to Ceara
August 31, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. It is so lovely to read your kind words. It was an absolute pleasure to help get you booked on a trip to go visit your son and his partner out in Sunny Australia. If there is anything you need in the meantime, please don't hesitate to get in touch. Thank you,
Ceara
Always great service here
Always great service here. Another holiday booked, role on the 6th September
August 24, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review. We are so glad you had the best experience with Eloise! Happy Holiday :D - Steph
We were made to feel welcome as soon as…
We were made to feel welcome as soon as we walked through the door. We were given a few different options. Even though we had gone there earlier in the day, we left trying to decide which one to pick. We called back to Hays quite late in the afternoon, no fuss was made they Still made us feel welcome, noting was too much trouble. Excellent service.
August 21, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received from the start to end of your booking process . So pleased to read you felt welcomed and received excellent service. Thank you for choosing Hays Travel Pontypridd! - Ellie :)
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased to read you received friendly and professional service. Thank you for choosing Hays Travel Pontypridd. - Ceara
Nothing was a problem,brilliant service…
Nothing was a problem,brilliant service one of the quickest holidays I've booked well done
August 24, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review on your experience with us! Very glad to hear you had a quick and easy process with us! Thanks Ellie:)
Great holidays
The lady listened to all our needs and took the time to search for what we wanted.
August 20, 2025
Reply from Hays Travel - Pontypridd
Meeyen is a great member of the team! - Thanks for your lovely feedback - Hays Travel Pontypridd
“Here comes the Sun”
Eloise in the Pontypridd branch was very professional and welcoming and managed to find us the perfect holiday within our budget.
August 17, 2025
Reply from Hays Travel - Pontypridd
We are so glad you had the best experience with Eloise! Happy holiday :D - Steph x
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a lovely review. So happy to hear you received such great service whilst booking your holiday and the agent helped secure it at such a great deal. Thanks! Ellie:)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.