We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
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See what reviewers are saying
Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
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We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
501 reviews
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Very helpful staff always very polite
January 16, 2026
Reply from Hays Travel - Pontypridd
We appreciate your kind words! Thank you for trusting us with your holiday plans - Steph :)
It was the first time we had used hays…
It was the first time we had used hays travel in pontypridd and we were made to feel very welcome.
Steph the travel consultant who dealt with us was most helpful and friendly.
Will definitely use this company again
January 15, 2026
Reply from Hays Travel - Pontypridd
We're happy to hear that you felt welcome at Hays Travel in Pontypridd. We appreciate your kind words regarding Steph's friendly and helpful service. I will pass the feedback onto her! We look forward to assisting you again! Thanks Ellie:)
Reply from Hays Travel - Pontypridd
We appreciate you taking the time to share experience with us. Your feedback is appreciated - Steph :)
Clean environment
Clean environment, friendly professional staff, large choice, and competetive prices!
January 13, 2026
Reply from Hays Travel - Pontypridd
We appreciate you taking the time to leave us such a fantastic review. We're so glad you were pleased with our large choice and friendly staff! - Mee Yen :)
Mee Yen was brilliant couldn’t do…
Mee Yen was brilliant couldn’t do enough for us and the company 😃😃😃👍
January 12, 2026
Reply from Hays Travel - Pontypridd
We're happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback. - Thanks Mee Yen :)
Easy to deal with staff
Easy to deal with staff, happy to look at options, sorted everything out I needed.
January 4, 2026
Reply from Hays Travel - Pontypridd
We appreciate you sharing your positive experience and that I could help you find what you needed. Hope you have nice break - Thanks Mee Yen :)
Thank you to Steph at the Pontypridd…
Thank you to Steph at the Pontypridd branch for finding a perfect holiday for my partner and I, we are so excited to go on 21/2. Steph was patient, and understanding of my requirements. Diolch 💛
January 9, 2026
Reply from Hays Travel - Pontypridd
Thank you so much for taking the time to write a review. It is so lovely to read your kind words and I am so pleased to read that my colleague found you the perfect holiday and understood all your needs and requirements. Diolch, Ceara :)
The 2 members of staff we saw were very…
The 2 members of staff we saw were very pleasant and professional
January 8, 2026
Reply from Hays Travel - Pontypridd
Thank you so much for taking the time to leave us such a lovely review! We're very glad you had a pleasant experience with us and will be sure to pass this onto the team! Thank you, Ellie:)
Reply from Hays Travel - Pontypridd
We appreciate your kind words and are so happy to hear that you found Ceara very helpful. Thank you for taking the time to leave us a review. - Steph :)
Reply from Hays Travel - Pontypridd
Hi Jane:)Thank you for leaving us a lovely review! So glad you booked with us again! Thanks Ellie:)
Hays have always been my "go to" for…
Hays have always been my "go to" for all my holiday needs.
The staff are not only very knowledgeable but also extremely friendly and greet all customers with courtesy and never hurry anyone into making the wrong choices.
A big thankyou to Steph for sorting my India tour in 2027.
December 2, 2025
Reply from Hays Travel - Pontypridd
Hey Andy:)Thank you so much for taking the time to leave us a lovely review! We greatly appreciate your lovely words about our staff and the service we provide! Will be sure to pass the message onto Steph! Thanks Ellie:)
Always great service
Always great service, nothing to much trouble a big shout out to becky in Pontypridd branch been amazing
November 29, 2025
Reply from Hays Travel - Pontypridd
Hi Tracey:)Thank you for leaving a lovely review on our service! Will be sure to pass the message onto Becky! Thanks Ellie :)
Thank you.
From the moment we entered Hayes Travel Agents we were welcomed with smiles.
The agents generously shared knowledge and advice.
They showed patience and care during the discussions and questions posed regarding what we wished to plan sharing a variety of options and giving guidance throughout.
November 27, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. It is so lovely to read your kind words. So pleased you received such good service whilst booking your trip to Krakow. If there is anything you need, please don't hesitate to get in touch. Thank you, Ceara
Very efficient,and told her exactly…
Very efficient,and told her exactly what we wanted .very pleasant
November 23, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased that you received efficient service and my colleague was able to find you exactly what you were after. Thank you for your loyalty with Hays Travel, if there is anything you need please don't hesitate to get in touch. Thank you, Ceara
Hays have never let me down in the…
Hays have never let me down in the past. I have complete faith and trust when booking with Hays. Always very helpful. Extremely informative and very friendly. I will only ever use Hays for this reason and I urge my family and friends to use Hays. Also if you see a like for like holiday cheaper anywhere else, Hays will price match. Win win 🏆 🏆
November 16, 2025
Reply from Hays Travel - Pontypridd
Thank you for taking thew time to write a review. It is so lovely to read your kind words and I am so pleased that you have such faith and trust in us to book your holidays. We thank you for your loyalty to us and for recommending us to your family and friends. Thank you again, Ceara :)
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received. So pleased to read you received such helpful and friendly service. If there is anything you need, please don't hesitate to get in touch. Thank you, Ceara :)
Short break
Excellent service from Steph at Hays Travel Pontypridd friendly and helpful and found a great short break for us.
November 13, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review! I'm so glad we found you the very best for your little get away. Can't wait to hear how amazing it was - Steph :)
Hays, Pontypridd. You're amazing x
I only ever book my holidays here, Pontypridd branch. All the colleagues are very helpful but I tend to go to Me-Yen. She knows my needs, I have disabilities and she never disappoints. The holidays are excellent and I have nice complaints. Thank you Hays Pontypridd.
November 8, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review Julie. We are glad you had the best experience in store - Steph :)
Your staff are always very helpful
Your staff are always very helpful, knowledgeable and friendly. This is the second booking with your company.
November 1, 2025
Reply from Hays Travel - Pontypridd
Thank you for the kind review Lynne. We are glad you had a great experience booking with us - Steph :)
Very friendly and helpful in all…
Very friendly and helpful in all aspects of booking our holiday
November 1, 2025
Reply from Hays Travel - Pontypridd
Thank you for your lovely review Alan. I'm glad we could get the perfect holiday for your wife's 70th birthday! Cant wait to hear all about it - Steph :)
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