We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
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Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
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Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
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We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
501 reviews
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Reply from Hays Travel - Pontypridd
Thank you so much for taking the time to share your experience with our team! We’re so happy to hear that you found our service friendly and professional. Your kind words truly mean a lot to us and make our day - Steph :)
Excellent personal service
Eloise was very helpful and kept searching until she found a perfect match for the holiday we wanted.
February 11, 2026
Reply from Hays Travel - Pontypridd
Hi Alison,
We appreciate your kind words! We are so happy Eloise could find the perfect holiday for you. It was our pleasure to assist you and I will pass the message onto her! Thanks Ellie:)
Reply from Hays Travel - Pontypridd
We appreciate you taking the time to share your experience. We're so glad to hear that you found our team friendly, knowledgeable and helpful - Steph :)
Great customer service Can't fault the attention you get when your sat going through the holiday you want.Eloise is very good at her job and always advises us of what are the best deals .
Great customer service. Eloise was fantastic and explained everything to us.. Always offers us best deals at time of booking..Goes above and beyond to make sure we get exactly what we've asked for.. This is the 3rd holiday that we have booked through Eloise at Hays travel..
January 24, 2026
Reply from Hays Travel - Pontypridd
Hi Susan,
We appreciate your wonderful review! We're so happy to hear that you consistently receive excellent service and the best deals when booking your holidays with Eloise. We will be sure to pass the message onto her. Thank you for your continued loyalty. Thanks Ellie:)
Member of staff (Ceira) was very…
Member of staff (Ceira) was very knowledgeable and polite. Booking process was made easy
January 29, 2026
Reply from Hays Travel - Pontypridd
Hi Barbara,
We're very happy that Ceara was knowledgeable and polite, and that your booking process was nice and simple. Thank you for your review.
Ellie:)
Reply from Hays Travel - Pontypridd
Hi Raymond,
We appreciate you sharing your positive experience with us. We are so glad we made your booking easy and answered all your questions with a smile! Thanks Ellie:)
Corfu here we come! 😎
Steph was very helpful and happy to answer all our questions and look for all the things we requested
January 29, 2026
Reply from Hays Travel - Pontypridd
Thank you for taking the time to right this lovely review on Stephanie :) - Hays Travel Pontypridd
Helpful friendly staff no pressure…
Helpful friendly staff no pressure highly recomend and got the holiday we wanted
January 21, 2026
Reply from Hays Travel - Pontypridd
We appreciate your kind words and are so happy we could help you find the perfect holiday! - Steph :)
Eloise made the booking very easy and…
Eloise made the booking very easy and helpful
January 27, 2026
Reply from Hays Travel - Pontypridd
Hi David,
We appreciate you taking the time to leave us a review. We're so happy to hear that the booking process was easy and that Eloise was very helpful! We will definitely pass the message onto her!
Thanks Ellie:)
Always book my holidays with hayes
Always book my holidays with hayes. Cant wait to book more. Roll on september when i go on my dream holiday to mauritious xx
October 23, 2025
Reply from Hays Travel - Pontypridd
Hi Sarah,
We're so happy to hear you always book with us! It sounds like you have an amazing trip planned! We appreciate your continued support and hope you enjoy Mauritius!
Thanks Ellie:)
Eloise was really helpful in walking us…
Eloise was really helpful in walking us through all of the options available to us so we could decide exactly what holiday was best for us.
January 25, 2026
Reply from Hays Travel - Pontypridd
Hi Marc,
We appreciate you taking the time to leave us such a complimentary review. We are so glad that Eloise could assist you in finding the best holiday for you! We will pass the message onto her for the great work she has done! Thanks Ellie:)
As always a welcoming atmosphere very…
As always a welcoming atmosphere very helpful staff Eloise has been fab and patient any information needed she gives and explains things I haven't used a different travel agent since will always use pontypridd hays five star
January 18, 2026
Reply from Hays Travel - Pontypridd
Thank you for your lovely review Rebecca - From all of us at Hays Travel Pontypridd :)
We were made very welcome
We were made very welcome, the young woman was very helpful and knowledgeable, and helped us choose a special holiday.
January 23, 2026
Reply from Hays Travel - Pontypridd
Thank you so much for sharing your lovely feedback! We’re delighted to hear that our team helped you choose a special holiday and made you feel so welcome. We’ll be sure to pass your kind words on to Ceara – she’ll be thrilled - Steph 😊
Euro Disney 2026
I’ve recently booked another holiday with Hays. Got a price through email and went in to book and pay deposit. Super helpful from start to finish. Their Knowledge is great and also tips to help save money.
January 20, 2026
Reply from Hays Travel - Pontypridd
Hi Susan:)We're happy to hear that you had a super helpful experience from start to finish booking your holiday. Thank you for your kind words regarding our knowledge and service! Thanks Ellie:)
Myself and my husband were both seen…
Myself and my husband were both seen straight away by a young lady named Ellie. She was very polite to us both, had a great sense of humour ,, we laughed and chatted while she searched for our holiday. Ellie couldn't do enough for us , she even priced matched our holiday which saved us money (bonus) .all documents received for our holiday end of the year ✨️ so a big thank you to Ellie.
January 20, 2026
Reply from Hays Travel - Pontypridd
Thank you so much for your lovely review! We’re thrilled Ellie could make your holiday planning enjoyable and even save you some money . We’ll be sure to pass your kind words on to her! - Steph :)
Being my first time booking a holiday…
Being my first time booking a holiday for myself I was nervous but was quickly made to feel comfortable with the professional and patient approach from men lun who explained very clearly everything
January 18, 2026
Reply from Hays Travel - Pontypridd
We're happy to hear that you felt comfortable booking your first solo holiday with us. We appreciate your kind words. - Steph :)
Reply from Hays Travel - Pontypridd
We appreciate you taking the time to leave us this fantastic review! We're so happy our team could provide such helpful and friendly service. - Steph :)
Welsh lass on tour.
Very friendly bunch of women. Can't do enough to help you find that perfect brake . Becky in pontypridd branch went above and beyond to get the right holiday for me.
January 17, 2026
Reply from Hays Travel - Pontypridd
We appreciate your kind words! We are so happy to hear that our team was able to find you the perfect holiday. Thank you for your review!- Ceara
Cruise 2027
Ellie was very helpful, gave fantastic advice , plenty of different options for me to choose from. Highly recommend.
January 18, 2026
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read you received great advise and had plenty of options to choose from before booking your holiday. Will pass these lovely words onto Ellie. Thank you, Ceara
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased you received helpful service. Thank you for choosing to book your holiday with us. -Steph :)
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