We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
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See what reviewers are saying
Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
Company replied
We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
501 reviews
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Cruise enquiry
Eloise the cruise specialist was extremely helpful, polite and very patient.
April 11, 2026
Reply from Hays Travel - Pontypridd
Thank you for your lovely comments - Hays Travel Pontypridd
The staff in the shop always go above…
The staff in the shop always go above and beyond to help with our needs when booking our holidays.
April 12, 2026
Reply from Hays Travel - Pontypridd
Thanks for your lovely feedback! - Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
Thanks for your kind comments! - Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
Hi Phillip,
We appreciate you taking the time to leave us this wonderful feedback! We are so glad that our staff was helpful and polite. Thanks Ellie:)
Holiday Booking
Keira could not have been more helpful
This is the third holiday she has organised for us and she was as efficient as ever with great advice would highly recommend to any one seeking help with a holiday booking
April 1, 2026
Reply from Hays Travel - Pontypridd
Thanks for your lovely comments :)- Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
Hi Denise,
We appreciate your kind words! We are always happy to assist and provide friendly service. We look forward to seeing you again soon.
Kind regards
Ellie:)
Booking a holiday
Ellie in Pontypridd was very helpful , friendly and knowledgeable about what we wanted to book.
A good experience as I usually book online.
Will definitely recommend and go there to book again
March 27, 2026
Reply from Hays Travel - Pontypridd
We're happy to hear that you found our team member helpful, friendly, and knowledgeable!
Will pass this lovely message onto Ellie
Becky
Reply from Hays Travel - Pontypridd
We are so happy to hear that you were pleased with the service that you received from our team! Thank you for your review.
Reply from Hays Travel - Pontypridd
Thanks for your lovely comments :)
Hays Travel Pontypridd
Mee yen is excellent from Hays travel…
Mee yen is excellent from Hays travel in pontypridd she always finds me some where to go even sometimes as a solo traveller she books all my Holidays have done for the last 5 years previously it was another staff that use to book them for me but she moved to Austrilia so i have used Hays and never had a problem
March 26, 2026
Reply from Hays Travel - Pontypridd
Thanks you so much for your kind words! I will pass this lovely feedback over to Meeyen :)
Thanks Again Hays Travel Pontypridd
Very helpful and informative staff
Very helpful and informative staff. Who are also patient and take time to discuss various options .
March 15, 2026
Reply from Hays Travel - Pontypridd
We appreciate your review and are so glad to hear that our staff was helpful, informative, and patient while discussing options with you.
- Steph :)
Excellent service from Eloise
Excellent service from Eloise, went in to book a cruise holiday and she went through everything in detail and explained all the ins and outs including what’s needed and what’s included in the cruise will definitely be booking again in the future
March 14, 2026
Reply from Hays Travel - Pontypridd
We're so happy to hear about the excellent service you received!
We'll pass your kind words on to Eloise
Becky :)
Very ery belfuull did every thing she…
Very ery belfuull did every thing she could to find me what I wanted took her ages loads of patience and very halpfull and pleasant will definitely use this travel agency aain
March 20, 2026
Reply from Hays Travel - Pontypridd
We appreciate you taking the time to leave us such a complimentary review! We're so glad we could find you what you wanted and that you found our service helpful.
Becky
Holiday enquiry - booked
We went in to enquire about a break and Ceara took the time to explore all our options and prices, which we were very grateful for. We were so happy with her recommendations we booked there and then. We left feeling we were in safe hands. Will definitely be using to book future breaks. All the staff at the Pontypridd branch are super friendly, engaging and helpful.
February 25, 2026
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. We appreciate you sharing your booking experience. We're happy to hear that you felt supported while exploring options and that you were happy with the recommendations. It's great to know that you felt secure in our hands.
Thank you for booking with us. Ellie
A one stop shop
A one stop shop. They take care of everything for you. Holiday, parking, insurance and money exchange.
February 21, 2026
Reply from Hays Travel - Pontypridd
Thank you for your positive feedback; we appreciate you taking the time to share.
- Steph :)
Reply from Hays Travel - Pontypridd
We're delighted you had such a positive experience booking your holiday with us; it was our pleasure to help you arrange your getaway - Steph :)
Good service very helpful.
Good service very helpful.
Answered all my queries wouldn't hesitate to book with Hayes again.
February 25, 2026
Reply from Hays Travel - Pontypridd
Hi Ceri,
We appreciate your positive feedback and are so glad we could assist you! We look forward to helping you with your future bookings.
Thanks Ellie:)
Lady very pleasant and patient came…
Lady very pleasant and patient came away happy with holidsy i booked
February 9, 2026
Reply from Hays Travel - Pontypridd
We appreciate you sharing your experience with us! I will be sure to pass your amazing review onto Ellie - Steph :)
Elouise was fantastic very helpful
February 18, 2026
Reply from Hays Travel - Pontypridd
Thank you for taking time to leave your lovely review for Eloise. I will pass on your kind words - Steph :)
Very informative & helpful when I…
Very informative & helpful when I booked my Belfast flights
February 17, 2026
Reply from Hays Travel - Pontypridd
Hi Carole,
We're happy to hear that our team was very helpful and informative when you booked your Belfast flights! Thank you for your positive feedback! Ellie :)
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