We went into Hays Branch Pontypridd and spoke to MeeYen , who we have previously booked through, about a cruise in 2028. As usual MeeYen was very helpful, knowledgeable and friendly , a pleasure to t... See more
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Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal... See more
Company replied
Great Service, very helpful staff and a pleasure to do business with Ellie has covered everything I have asked for and at a very good price too Have used Hays Pontypridd on numerous occasions and... See more
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We had specific requirements for two of our youngest grandchildren (cousins not siblings). These were short haul flights and young children's water park slides. We had looked on the internet and narr... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Taff street, CF37 4UA, Pontypridd, United Kingdom
- 01443 606004
4.9
Excellent
501 reviews
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Excellent service from Rebecca
Excellent service from Rebecca, we went in with a hotel in mind and she managed to book it really easily for us. 10/10 service, everyone in the shop was really welcoming, will be using Hays Pontypridd to book all of our holidays
June 6, 2026
Reply from Hays Travel - Pontypridd
Hi Jessica,
We are so pleased to hear you had such a positive experience with Rebecca! We appreciate your kind words and look forward to helping with future holidays.
Kind Regards
Hays Travel Pontypridd
Great services
Great services and very speedy couldn’t thank them enough for how understanding and quick they were with helping and advising us on the holiday and helping to link us with family already booked
May 30, 2026
Reply from Hays Travel - Pontypridd
Thank you for your wonderful feedback and for scoring 5*! We are so pleased we could assist you quickly and efficiently with your holiday plans and connect you with your family. Thank you, Ceara
Great booking experience
Very professional and helpful staff. Customer service was exceptional.
May 30, 2026
Reply from Hays Travel - Pontypridd
Hi Ian,
We are so pleased to hear about your positive experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel Pontypridd
as always your staff are exceptional
as always your staff are exceptional, what more can we say.
thank you
Dave and Sue Vincent
May 29, 2026
Reply from Hays Travel - Pontypridd
Hi Mr & Mrs Vincent,
We are so glad to hear you had such a positive experience with us again! Thank you for your kind words!
Kind Regards
Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
We're glad you enjoyed your experience. We appreciate your positive feedback!
Kind Regards
Becky
Reply from Hays Travel - Pontypridd
Thank you for your lovely review. We are glad you had the best experience in store - Meeyen :)
Excellent service
Excellent service, brilliant hotel found for our holiday. Will come here again. Staff excellent, no faults.
May 15, 2026
Reply from Hays Travel - Pontypridd
Hi Wendy,
We're thrilled you had excellent service and found a brilliant hotel. We look forward to welcoming you again!
Kind Regards
Hays Travel Pontypridd
My booking experience was great
My booking experience was great, I had the best advice and my booking was made simple by Ellie, I got exactly want I wanted and needed, I highly recommend your staff at pontypridd branch they are an asset to your company especially Ellie
May 14, 2026
Reply from Hays Travel - Pontypridd
Hi Alison,
We're so happy to hear your booking experience was great and that our team provided excellent advice. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
Hi John,
We appreciate your kind words! We're glad our service was helpful and informative for you. Thank you!
Kind Regards
Hays Travel Pontypridd
Polite and straightforward.
May 10, 2026
Reply from Hays Travel - Pontypridd
Hi Allan,
Thank you for taking the time to leave us a review! So glad to hear that the staff were polite and your service was straightforward!
Many thanks,
Hays Travel Pontypridd
Eloise looked after us and was super…
Eloise looked after us and was super friendly and helpful. We are very happy with the service she provided and look forward to our holiday next month.
She is certainly an asset to Hayes Travel. Thankyou x
May 5, 2026
Reply from Hays Travel - Pontypridd
Good morning,
We appreciate your kind words! We are so happy to hear that you found the service from Eloise helpful and friendly. We'll be sure to pass on your compliments. Thank you!
Kind Regards
Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
Hiya Joanne,
We appreciate you sharing your experience with us. We are so glad you found our staff friendly and the service excellent.
Kind Regards
Hays Travel Pontypridd:)
Really good experience.
Great selection of holidays, wonderful staff. ELOISE was really really helpful, she found us some really good holidays and had good knowledge of the hotels and areas,which helped us make the best choice for us. Booking process was easy.
May 2, 2026
Reply from Hays Travel - Pontypridd
We appreciate you sharing your positive experience. We're happy to hear that you found a great selection of holidays and that our staff was so helpful in the booking process. Thank you, Ceara
Great service
Experience we reviewed yesterday was very good,the lady who looked after us was so professional,we only went in for some ideas and left with a holiday👍
May 2, 2026
Reply from Hays Travel - Pontypridd
We appreciate you sharing your wonderful experience. We're so happy to hear that our team member's professionalism and knowledge helped you find the perfect holiday. Thank you, Ceara
Welcoming staff
Welcoming staff. Very helpful and dedicated to provide the best possible outcome. Will definitely be using their services again.
May 1, 2026
Reply from Hays Travel - Pontypridd
Hi Gaynor,
We appreciate your kind words! We are so happy to hear that our team was helpful and dedicated to finding you the best possible outcome for your holiday!
Many thanks,
Hays Travel Pontypridd
Always a pleasure to book at Hays…
Always a pleasure to book at Hays Pontypridd with the lovely Meeyen. She is so helpful in helping us arranging our dream holidays around the world. From itinerary to price we always get the best deal as she will work to match another provider. She's an absolute credit to your team.
April 23, 2026
Reply from Hays Travel - Pontypridd
Hi Debbie,
We're delighted to hear that booking your dream holidays with us is always a pleasure. It's great to know that you find Meeyen so helpful and that you consistently get the best deals.
Kind Regards,
Hays Travel Pontypridd
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the excellent service you received by the agent. So pleased my colleague was able to find you exactly what you were after and you have got a lovely holiday to look forward to now! Thank you, Ceara
Reply from Hays Travel - Pontypridd
We appreciate you taking the time to leave us such a wonderful review; we are so happy you found our staff helpful and friendly. Thank you, Meeyen
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review on the service you received whilst booking your holiday. So pleased you received such great, helpful service. Thank you, Ceara
Team very helpful spent time looking…
Team very helpful spent time looking for the holiday we wanted thanks for everything
April 19, 2026
Reply from Hays Travel - Pontypridd
Thank you for taking the time to write a review. So pleased to read you received 5* service and the agent who booked your holiday was helpful and took the time to find what you were after. Thank you, Becky
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