Used rachel twice now and will continue to do so. She is amazing and makes booking a holiday so much easier . Thankyou rachel ❤️
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See what reviewers are saying
Rachel is so professional and knows her stuff. The whole experience was great from start to booking. Rachel listened to what we wanted and delivered. Highly recommend
Fantastic service from Rachel she went above and beyond to make sure the details and the cruise we wanted was not only the best price but she found the best pre cruise stay and included all of our tra... See more
Absolutely brilliant first class service as we have come to expect from Rachel our holiday advisor. Nothing was too much trouble for her . Her sole task was to do as much as possible to sort our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Rachel Howarth, S13, Sheffield, United Kingdom
- 01144075294
4.8
Excellent
74 reviews
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Rachel was helpful from start to finish…
Rachel was helpful from start to finish & also saved us money from the website prices! Thanks Rachel
November 22, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for booking with me and for your lovely review Lauren, it is very much appreciated. Have a lovely time :)
Rachel is an amazing travel agent she…
Rachel is an amazing travel agent she goes above and beyond to make every aspect of your holiday perfect
October 17, 2025
Reply from Hays Travel - Rachel Howarth
Thank you Emma for this kind review, it is greatly appreciated, the countdown is on until you jet off again! :)
Rachel was very thorough and honest…
Rachel was very thorough and honest from the start.
She stuck to the budget requirements but also made me aware on what would increase and decrease the price.
She honestly managed expectations being truthful about possibilities and was very professional. She called when she said she would and was friendly and positive and so happy to help. A very positive experience.
September 8, 2025
Reply from Hays Travel - Rachel Howarth
Thank you Helen, this review is lovely to read. I am glad I could be of assistance with your holiday and you were happy with the service. I hope you have the most amazing holiday with your family. :)
I wouldn't go anywhere else
I have used Rachel a few times to book holidays and it's always a great experience which keeps me coming back, nothing is too much trouble and even when you think the criteria might be a bit vague there's several options that come up - it completely takes the stress out of holiday booking - Rachel you are awsome!
September 4, 2025
Reply from Hays Travel - Rachel Howarth
As always, its been an absolute pleasure in getting you booked again. Cant wait to hear all about it and where you fancy going next :)
Returning customer as Rachel has always…
Returning customer as Rachel has always met our travel needs/requests. She takes the time to listen to what we are looking for and makes sure that we are happy.
This will be our 5th holiday booked through Rachel as we know we are I good hands. ⭐️⭐️⭐️⭐️⭐️
August 29, 2025
Reply from Hays Travel - Rachel Howarth
Thank you again Jon for another 5 star review, it is always a pleasure booking your holidays and I appreciate you coming back to me time and time again. Have a great holiday. :)
Brilliant service from Rachel
Brilliant service from Rachel, so patient and loads of useful advice and tips - would highly recommend her
August 8, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for such a kind review, so lovely to read. Have a lovely holiday with your family. :)
Great service
Did exactly what we asked for and more. Great service and will definitely use again
July 3, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for such a kind review, it was a pleasure booking your trip :)
Great advice throughout
Great advice throughout, very helpful & informative. Thanks again Rachel x
June 26, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for your kind comments Laura, I know you are all going to have the most amazing time together :)
Very polite
Very polite , informative , and knowledgeable...was a lovely experience booking our holiday with Rachel 😀
April 27, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for your kind review, it was lovely to read. Have the best time :)
Thank you Rach
Rachel was really helpful and patient while we looked at options and locations to suit our budget.
She provided a number of options and explained the process
February 25, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for choosing me to book your holiday, it was lovely speaking with you :)
Rachel was ever so lovely found some…
Rachel was ever so lovely found some lovely holiday options for us to which we booked a week in lanzarote for november. Nothinv was too much trouble for her and we would defiantely book with rachel (hayes travel) in the future
February 6, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for such a kind review and choosing me to book your holiday. It was a pleasure and I cant wait to book your next one :)
Excellent service
Rachel gave me lots of different options to choose from with various benefits. This saved me time and her price was very competitive. Speedy results and a speedy booking. It was a great professional service and I have already requested that Rachel researches my next venture!
February 11, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for such a kind and lovely review Sarah. It was a pleasure booking your holiday :)
Rachel was amazing
Rachel was amazing, she was very thorough explained everything and kept me updated through out the booking.
February 3, 2025
Reply from Hays Travel - Rachel Howarth
Thank you for booking and putting your trust in me to find your holiday. It has been a pleasure :)
Reply from Hays Travel - Rachel Howarth
Thank you for your 5 stars! It is very much appreciated. :)
Fabulous agent. Rachel was amaxing
Very knowledgeable agent, friendly, informative and thorough. Excellent service. Very happy. Would recommend Rachel to others.
January 30, 2025
Rachel is AMAZING
Rachel is very helpful and professional from the moment of contact to booking and beyond and always goes the extra mile to ensure your holiday is magical
January 30, 2025
10/10 excellent!!
Rach was excellent as usual. Second time booking with her as the first was top class! Very knowledgable, expert in her field! Will always continue to use Rach for our holidays!
February 3, 2025
Racheal Howarth is amazing nothing is…
Racheal Howarth is amazing nothing is too much trouble. Everything was straight forward Racheal keeps in touch to help if there is any problems or if i need advice.
January 30, 2025
Rachel was amazing
Rachel was amazing. Listened to our wish list and made it happen. Was very available and responded to queries almost instantly. Couldn’t fault her.
December 6, 2024
Reply from Hays Travel - Rachel Howarth
Thank you for your lovely review John, it is greatly appreciated and was a pleasure getting you all booked! Thank you, I hope you and your family have the most amazing time :)
Highly Recommend
Rachel has been amazing with booking our family holiday to Bulgaria.
Nothing was too much trouble for her and she is clearly very experienced at what she does.
Will definitely be using Rachel for future holidays and would 100% recommend booking with her! 🏖🛩
September 11, 2024
Unprompted review
Reply from Hays Travel - Rachel Howarth
Thank you Abbie for your review and lovely words. The countdown is on and I hope you have the most amazing time with your family :)
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