I've used Hays a lot of times to book our holidays, and i trust them. Ellie was very helpful finding a hotel with breakfast included and also within walking distance of the beach, shops and local ba... See more
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We spoke with Connor in your Redcar branch regarding booking a safari to South Africa for a special anniversary. He went above and beyond and was extremely helpful and very knowledgeable. After a fe... See more
Company replied
Helpful and knowledgeable Sophie was able to reassure us about booking a holiday despite the hype about jet fuel shortages. She took the time to compare two holiday operators and spoke abou... See more
Company replied
The team at Hays Redcar are extremely friendly and the service is excellent, they are always ready to give you a helpful advice and guidance with all aspects of your holiday. Nothing is too much troub... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1K reviews
Asks customers to review
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Great service…again!
June 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I've used Hays a lot of times to book…
I've used Hays a lot of times to book our holidays, and i trust them.
Ellie was very helpful finding a hotel with breakfast included and also within walking distance of the beach, shops and local bars. We can't wait to go.
March 26, 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! We're delighted to hear you've continued to trust Hays with your holidays. Ellie will be thrilled to know she helped find the perfect hotel for you, with all the right touches to make your trip special. We hope you have an amazing holiday and create lots of wonderful memories!
Staff Chloe
May 21, 2026
Reply from Hays Travel - Redcar
Thank you for leaving us 5 stars! Wishing you a lovely holiday :) Chloe
Reply from Hays Travel - Redcar
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Reply from Hays Travel - Redcar
Thank you for such a lovely review :)
Great customer service Ellie
Great customer service Ellie. Was so lovely. Couldn’t do enough for us. It was a pleasure going into redcar. To book our holiday thank you Ellie
May 23, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful review! We are so pleased to hear you had such a positive experience. We appreciate your kind words.
Kind helpful service brilliant money exchange and insurance
Kind helpful service brilliant
May 22, 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review,
I am are delighted you had a brilliant experience. I appreciate your kind words. Ellie :)
Sophie was very helpful in helping us…
Sophie was very helpful in helping us find our holiday to Portugal cannot fault the service. Hays travel in Redcar provide a brilliant service
May 12, 2026
Reply from Hays Travel - Redcar
We're so glad we could help you find your holiday! Thank you for your wonderful feedback about our service.
Very lovely staff
May 17, 2026
Reply from Hays Travel - Redcar
Thank you so much for your kind words and I hope you have a lovely time visiting your friends. Thank you Ellie :)
The team at Hays Redcar are extremely…
The team at Hays Redcar are extremely friendly and the service is excellent, they are always ready to give you a helpful advice and guidance with all aspects of your holiday. Nothing is too much trouble for them as they give an extremely friendly service.
May 10, 2026
Reply from Hays Travel - Redcar
I hope you had a lovely time on your cruise Paul I appreciate your kind words about our team. I am so happy to hear we could provide excellent service and helpful advice for your holiday.
Thank you Ellie :)
First class friendly service as always.
May 17, 2026
Reply from Hays Travel - Redcar
Thank you Steve for review. We appreciate your kind words! I hope you have a great holiday.
Thank you Chloe
Sophie was super helpful and thorough…
Sophie was super helpful and thorough with our holiday search. Felt really well looked after in Hays Redcar
May 6, 2026
Reply from Hays Travel - Redcar
Hi Charlotte, thank you for leaving us such a lovely review. Many Thanks, Sophie
Extremely helpful staff member..
May 6, 2026
Reply from Hays Travel - Redcar
Thank you for your kind words. Hope you have a lovely time in Cyprus :) Chloe
Cannot fault them
Helpful and knowledgeable Sophie was able to reassure us about booking a holiday despite the hype about jet fuel shortages.
She took the time to compare two holiday operators and spoke about the positive and negative of each.
As Sophie had visited Krakow she was able to provide us with useful information about our destination.
Everything was done quickly and efficiently.
Used Hayes travel many times and am never disappointed with the service.
May 9, 2026
Reply from Hays Travel - Redcar
Thank you for your lovely review and for choosing Hays Travel again. We’re so pleased Sophie was able to reassure you and help you find the right holiday to Krakow. Her first-hand experience and honest advice really do make a difference. We’ll be sure to pass on your kind words to her. We look forward to helping you plan your next trip!
Extremely helpful & friendly staff
Extremely helpful & friendly staff, Debbie who i saw is very knowledgeable. Can't fault this store.
May 10, 2026
Reply from Hays Travel - Redcar
Thankyou so much for your lovely comments, so pleased Debbie was able to get your holiday booked to Jamaica! :)
Excellent service as always
Always booked with Hayes travel in Redcar, the staff can't do enough for you, excellent service and extremely helpful. All the staff at Redcar branch are all amazing and very friendly.
May 9, 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! We’re delighted to hear you always receive excellent service from our Redcar team. Your kind words mean a lot, and we’ll be sure to pass them on to the staff 😊
Great prompt service by Redcar staff as…
Great prompt service by Redcar staff as usual ,arranged all our forthcoming holiday no problem worth their excellent reputation always book our hols with Hays travel Redcar.
May 10, 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful review! We’re so pleased the Redcar team could arrange your upcoming holiday smoothly for you. Your continued support and kind words about our reputation mean so much to us :)
Debra was very informative e and spent…
Debra was very informative e and spent a lot of time searching for our wants and needs
April 30, 2026
Reply from Hays Travel - Redcar
Thanks so much for taking the time to leave us a review, Carol! It's always a appreciated and I hope you have a fab time away :) Deb
Good knowledge
April 30, 2026
Reply from Hays Travel - Redcar
Thanks Sue! Always a pleasure to see you both and book your holidays :)
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