The lady that booked our holiday for us was very helpful. She recommended various locations in Greece and checked out the local areas giving us tips on what we can do when we are there. She checked ou... See more
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Jo Wallis and her manager Fern were very attentive and professional We were happy the price and service Great when booking for big groups… ( this is our second time booking with them No stres... See more
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Fern was absolutely amazing again we have booked holidays with fern for a while now and she always finds us the perfect holiday. She is very knowledgeable, professional and friendly. We would not go... See more
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I was greeted by Nicole, who I found to be very helpful experienced at her job and polite. Nicole went through everything from transport to hotels available with prices for both a 14 night stay... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
472 reviews
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Great communication
Great communication, great price & booking was easy but informative 👍 looking forward to our holiday now ☺️
May 28, 2026
Reply from Hays Travel - Rhyl
Marc,
We are so pleased to hear that your booking experience was easy and informative. We hope you have a wonderful holiday!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Raymond,
We appreciate your kind words! Thankyou for your review.
Hays Travel Rhyl
Fern the manger in the Rhyl shop was…
Fern the manger in the Rhyl shop was firest class nothing was to much trouble please thank her for a first class service
Jeff Harveen
May 23, 2026
Reply from Hays Travel - Rhyl
Jeffrey,
We're so glad to hear about your excellent experience! We truly appreciate your kind words and positive feedback.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
John,
We appreciate your kind words. Thank you for your positive feedback!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Amanda Mcphait,
We are so pleased to hear about your positive experience. We appreciate you sharing this feedback with us.
Hays Travel Rhyl
Jo Wallis and her manager Fern .. excellent service
Jo Wallis and her manager Fern were very attentive and professional
We were happy the price and service
Great when booking for big groups… ( this is our second time booking with them
No stress, just looking forward to a fun holiday now .. thanks 🤗
May 17, 2026
Reply from Hays Travel - Rhyl
Samantha,
We're so pleased to hear you had a great experience with our team and found our service attentive and professional. We appreciate your continued trust in us for your group bookings!
Hays Travel Rhyl
The lady that booked our holiday was very helpful and checked out the local area that we’re going to out for us and gave us helpful tips.
The lady that booked our holiday for us was very helpful. She recommended various locations in Greece and checked out the local areas giving us tips on what we can do when we are there. She checked out a number of hotels and holidays in our price range and helped us come to a decision without pressurising us .
May 16, 2026
Reply from Hays Travel - Rhyl
Zena,
We are so pleased to hear that we could help you find the perfect holiday without any pressure. Thank you for sharing your wonderful experience with us!
Hays Travel Rhyl
Fab staff always willing to help
May 9, 2026
Reply from Hays Travel - Rhyl
Mrs Day,
We appreciate your kind words. We are glad our staff was helpful.
Hays Travel Rhyl
Love the girls in Hays Rhyl,always…
Love the girls in Hays Rhyl,always happy + willing to help.Go above + beyond for their customers.I have got 3 holidays booked with you this year.
May 14, 2026
Reply from Hays Travel - Rhyl
Valentina,
We are so happy to hear you love our team and their dedication! We appreciate your kind words and your continued trust in us for your holidays.
Hays Travel Rhyl
Lady was absolutely amazing
May 14, 2026
Reply from Hays Travel - Rhyl
Amy Griffith,
Thank you for your kind words! We are so pleased to hear you had such a wonderful experience.
Hays Travel Rhyl
Really helpful staff
Really helpful staff, found exactly what I was looking for with no drama, they talked me through the options and explained everything well. Used before and will be using again. Can’t fault them at all.
April 30, 2026
Reply from Hays Travel - Rhyl
James,
We're happy to hear that our staff were helpful and found what you were looking for! Thank you for your continued support; we look forward to assisting you again in the future.
Kind Regards
Hays Travel Rhyl
Staff very friendly efficient and…
Staff very friendly efficient and helpful and that's all the staff at the Rhyl branch. Any queries and questions have been dealt with very professionally.
May 6, 2026
Reply from Hays Travel - Rhyl
Margaret,
We appreciate your positive feedback regarding the Rhyl branch staff. We're happy to hear that our team is friendly, efficient, helpful, and professional when addressing your questions.
Kind Regards
Hays Travel Rhyl
Fern was absolutely amazing again we…
Fern was absolutely amazing again we have booked holidays with fern for a while now and she always finds us the perfect holiday.
She is very knowledgeable, professional and friendly.
We would not go anywhere else.
May 1, 2026
Reply from Hays Travel - Rhyl
Lee,
We're happy to hear that you consistently have amazing experiences and that we always find you the perfect holiday. Thank you for your continued loyalty and positive feedback!
Kind Regards Rhyl
Ebony was fantastic!
Ebony was fantastic at finding our dream holiday and went above and beyond to make sure we got a brilliant deal which was affordable and excellent value for our hard earned money!
April 23, 2026
Reply from Hays Travel - Rhyl
Zoe,
We're so happy to hear that our team member helped you find your dream holiday! We appreciate your kind words and hope you have a wonderful time.
Kind Regards
Hays Travel Rhyl
Great customer service
Great customer service, the staff are so friendly and very helpful
April 30, 2026
Reply from Hays Travel - Rhyl
Kathleen,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you found our staff friendly and helpful.
Hays Travel Rhyl
The experience was very…
The experience was very straightforward. The staff were knowledgeable, helpful and got us a good deal.
April 19, 2026
Reply from Hays Travel - Rhyl
Website User,
We appreciate you sharing your experience. We're happy to hear that our knowledgeable staff got you a good deal and made it straightforward.
Kind Regards
Hays Travel rhyl
Booking holiday
Nicole was excellent sorting our holiday, I am an amputee and she went beyond help with all my needs. Would definitely recommend this company.
April 22, 2026
Reply from Hays Travel - Rhyl
Mark Baker,
We're so glad to hear that our team member was excellent in sorting out your holiday and went above and beyond to help with all your needs. We appreciate your recommendation!
Kind Regards
Hays Travel Rhyl
Fern makes everything so easy to book…
Fern makes everything so easy to book and takes all the pressure off enabling us to get excited for the upcoming holiday.
All very professional at Rhyl branch.
April 16, 2026
Reply from Hays Travel - Rhyl
Eunice Lloyd,
We're so glad we could make your booking experience easy and stress-free, allowing you to anticipate your holiday. Thank you for your positive feedback regarding our Rhyl branch.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Angela Tatham,
We appreciate your kind words and 5-star rating; we are so happy you had a positive experience with our team!
Hays Travel Rhyl
The staff are amazing very friendly
April 15, 2026
Reply from Hays Travel - Rhyl
Clare Reed,
We appreciate you taking the time to leave us such a wonderful review, Thankyou!
Hays Travel Rhyl
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