Decide on a last minute break, while in Rhyl popped into Hays travel and we are now going away on Saturday. The staff are always very knowledgeable and friendly would definitely recommend.
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See what reviewers are saying
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
On a day trip to Rhyl North Wales I decided to pop in on my own. I'm normally quite nervous and can stutter under pressure. The young lady who helped me was called fern and I really couldn't decide i... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
5.0
Excellent
501 reviews
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Very friendly staff and helpful staff…
Very friendly staff and helpful staff Georgia was absolutely brilliant with the help I needed for me cruise and even helped me book my dream holiday for my 70th birthday I am going to China and got a fantastic deal and nothing was to much trouble with all my questions thank you Hays and of course your lovely staff.
July 12, 2026
Reply from Hays Travel - Rhyl
Joy Clarke,
Thank you so much for your wonderful review! We are thrilled to hear that our staff provided such brilliant and helpful service for your cruise and your dream 70th birthday holiday to China. It's fantastic to know that nothing was too much trouble and you received a fantastic deal. We appreciate your kind words.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Margaret Watson,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service helpful and that you had such a positive experience.
Hays Travel Rhyl
I was dealt with very quickly and the…
I was dealt with very quickly and the advisor was very knowledgeable- explaining the booking process and talking me through the different cabin options and where the cabins are on the ship. The advisor said I could come in and book excursions with them before departing and offered me travel insurance as well as ordering currency. All my documentation was presented to me at the time of booking and I felt that the advisor answered all my questions very knowledgeable
July 15, 2026
Reply from Hays Travel - Rhyl
Michelle Keates,
Thank you for your wonderful review! We are so pleased to hear that your experience was efficient and that our team member was able to provide such knowledgeable assistance with your booking and cabin options. We appreciate your kind words.
Hays Travel Rhyl
On a day trip to Rhyl North Wales I…
On a day trip to Rhyl North Wales I decided to pop in on my own. I'm normally quite nervous and can stutter under pressure. The young lady who helped me was called fern and I really couldn't decide if I wanted to book my holiday or not she was not pushing or trying to convince me she was very professional and I would definitely recommend my friends and family who live in North Wales to visit Hays Travel in real and asked to speak to Fern or any of the other wonderful polite colleagues they have employed definitely recommend
July 11, 2026
Reply from Hays Travel - Rhyl
Craig ,
Thank you so much for your wonderful feedback! We are so pleased to hear about your positive experience and that our colleague was so helpful. We truly appreciate you recommending us to your friends and family.
Hays Travel Rhyl
last minute break
Decide on a last minute break, while in Rhyl popped into Hays travel and we are now going away on Saturday. The staff are always very knowledgeable and friendly would definitely recommend.
July 14, 2026
Reply from Hays Travel - Rhyl
Susan Condron,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team could help you arrange a last-minute break and that you found them knowledgeable and friendly. We hope you have an amazing trip!
Hays Travel Rhyl
I had been struggling for days trying…
I had been struggling for days trying to to book my flight without success I was passing Hays travel and popped in to ask “Do you do flights only. A lovely young lady called Fern had it all arranged booked and assistance sorted for me in no time. What a relief and all done by such a pleasant young lady. Thank you
July 8, 2026
Reply from Hays Travel - Rhyl
Mrs Valerie Johnstone,
It's wonderful to hear that we could assist you so effectively with your flight booking. We're delighted that our team member was able to provide such a pleasant and helpful experience, making the process smooth and stress-free for you. We appreciate your kind words!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
David,
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service. We appreciate your kind words.
Hays Travel Rhyl
Very professional
Very professional, very helpful to find me a disabled cruise absolutely amazing
July 5, 2026
Reply from Hays Travel - Rhyl
Mark Baker,
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that we could be so helpful. We truly appreciate your kind words.
Hays Travel Rhyl
Very happy with the service we had from…
Very happy with the service we had from the staff in Rhyl branch.
Very helpful and looked into cplenty of flights for us.
July 3, 2026
Reply from Hays Travel - Rhyl
Gaynor,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided helpful service and assisted you with plenty of flight options.
Hays Travel Rhyl
Nicole was Very knowledgeable well…
Nicole was Very knowledgeable well looked after and good price would recommended bookings with hays travel.
June 30, 2026
Reply from Hays Travel - Rhyl
Robert Thornes,
We are so happy to hear you had such a positive experience with us and found our service knowledgeable and well-priced. We truly appreciate your recommendation!
Hays Travel Rhyl
Brilliant experience
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help
What a difference!!!
The lady's that worked in the shop in Rhyl were beyond helpful as I am a disabled traveller they made sure everything was in play so I didn't have to worry or have to contact airport or hotels myself like the other company
I just want to say thank you so much for caring
July 1, 2026
Reply from Hays Travel - Rhyl
Alison Bradbury,
We are delighted to hear you had such a positive experience with us! It's wonderful that our team was able to assist you with your travel needs. We appreciate your kind words and look forward to helping you with future travels.
Hays Travel Rhyl
The advisor esdvry helpful in sorting…
The advisor esdvry helpful in sorting out various hotels and locations
June 27, 2026
Reply from Hays Travel - Rhyl
Mr Ronald Naylor,
We're delighted our advisor provided such helpful assistance with your hotel and location choices. We appreciate your kind words!
Kind Regards Rhyl
I did my enquiry by phone
I did my enquiry by phone, the girl was very helpful, I was happy with the service, so I booked over the phone and paid my deposit
June 26, 2026
Reply from Hays Travel - Rhyl
Michael Marron,
We are so glad to hear you had a positive experience with our team and service. Thank you for your kind words!
Hays Travel Rhyl
Great experience
Great experience, staff very helpful and friendly. Highly recommend old school travel agents!
June 16, 2026
Reply from Hays Travel - Rhyl
Boylan Woods,
We are so glad you had a great experience with our helpful and friendly staff. We appreciate your kind words.
Hays Travel Rhyl
Outstanding service
Outstanding service.
Fern never fails to deliver.
We had such a specific brief and she met every point perfectly
So much easier than doing this alone and getting it wrong. Well done to all at Hay’s Rhyl.
June 19, 2026
Reply from Hays Travel - Rhyl
Eunice Lloyd,
Thank you for your wonderful review! We are so pleased to hear our colleague delivered such outstanding service and met your specific brief perfectly. We appreciate your kind words.
Hays Travel Rhyl
Great Place!
Fern was great, she took away all the stress and made it super easy! Definitely Recommend
June 12, 2026
Reply from Hays Travel - Rhyl
Joe,
We are so pleased to hear we made things easy for you! Thank you for the wonderful recommendation.
Hays Travel Rhyl
They help me book my holiday took time…
They help me book my holiday took time to get what I needed.
June 11, 2026
Reply from Hays Travel - Rhyl
Michelle Shaw,
We're glad we could help book your holiday! Thank you for your kind words.
Hays Travel Rhyl
Great customer service 5 stars
Great customer service 5 stars. Booking was easy on a complex booking thank you
June 16, 2026
Reply from Hays Travel - Rhyl
Paul Lawrence-Miller,
We're delighted you found our service great and your holiday was booked with ease. Thank you for such a kind review!
Hays Travel Rhyl
Nicole was very helpful
Nicole was very helpful
She went through a lot of holidays to get the that suited my needs thankyou Nicole
June 6, 2026
Reply from Hays Travel - Rhyl
Irene,
We're so glad we could help you find the perfect holiday. Thank you for your kind words!
Hays Travel Rhyl
Number one travel agency
What can you say about Hays travel, I would describe them in just two words.(The best). Always ready to help and give advice on any queries you have. Can’t fault them, they are Number one.
May 31, 2026
Reply from Hays Travel - Rhyl
Graham ,
We are so happy to hear such wonderful feedback! It's fantastic to know that our team consistently provides excellent service and advice.
Hays Travel Rhyl
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