Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be com... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly
Very helpful and friendly. Responded quickly to our queries. Highly recommended!!
February 24, 2026
Reply from Hays Travel - Rhyl
Good afternoon Sue,
We appreciate you taking the time to leave us such a wonderful review! We're so happy to receive such amazing feedback about our team. We will pass these kind words on, Thankyou!
EVERYTHING WAS GREAT
EVERYTHING WAS GREAT. EXCELLENT STAFF. VERY HELPFULL. THANK YOU.
February 16, 2026
Reply from Hays Travel - Rhyl
Thank you so much for your lovely comments! We are so happy to hear you received the best service from Joanne! We will pass your lovely comments on :) x
Joanne fully understood what we wanted…
Joanne fully understood what we wanted and found us the perfect flight she was also a big help with our travel insurance
February 20, 2026
Reply from Hays Travel - Rhyl
Good afternoon William,
We appreciate you taking the time to leave us such a wonderful review! We are so happy we could find the perfect flight and help with travel insurance.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good afternoon Mr Coulthard,
Thankyou for your kind words and leaving us a review, We appreciate it!
Hays Travel Rhyl
Joanne at Rhyl branch was extremely…
Joanne at Rhyl branch was extremely patient and very helpful
February 19, 2026
Reply from Hays Travel - Rhyl
Good afternoon,
We appreciate you sharing your experience! We are so glad that our service was helpful, and we will pass this on. We cannot wait to welcome you back into the store!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Afternoon Mr Stamp,
We appreciate you sharing your experience and are so happy our staff were able to help you. Thank you for the lovely review.
Hays Travel Rhyl
Joanne was very welcoming nice clean…
Joanne was very welcoming nice clean +bright +tidy shop very helpfull
February 19, 2026
Reply from Hays Travel - Rhyl
Good afternoon,
We appreciate you taking the time to share your positive experience with us and are so glad you found our shop welcoming and helpful.
Hays Travel Rhyl
Pleasant helpful staff,
February 7, 2026
Reply from Hays Travel - Rhyl
Good Morning Joan,
Thankyou for your kind review, We appreciate it! We cannot wait to welcome you back into the store!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Morning Denise,
We are so happy that you found our service excellent and accommodating. Thank you for the great review! We cannot wait to welcome you back into store!
Hays Travel Rhyl
Nicole made the whole process of…
Nicole made the whole process of booking a trip to Geneva a pleasure. She never rushed us and only booked it when we were sure and happy with everything. Lovely young lady.
February 12, 2026
Reply from Hays Travel - Rhyl
Good Morning Thomas,
We appreciate you taking the time to leave us such a wonderful review. Thank you for your kind words! And Thank you for booking with us and we cannot wait to welcome you back into store!
Hays Travel Rhyl
We booked a cruise
We booked a cruise. Nicole in the Rhyl branch was very helpful. She told us we could go into the branch to book the trips ashore,get other paperwork printed, which we weren't last time we booked.
February 11, 2026
Reply from Hays Travel - Rhyl
Good Morning Sue,
We appreciate you taking the time to leave us such a wonderful and kind review. Thank you for booking with us and we cannot wait to welcome you back into store!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Morning Jeanette,
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear that you found our team helpful and friendly. Thank you for booking with us and we cannot wait to welcome you back into store!
Hays Travel Rhyl
Very helpful and professional staff
February 10, 2026
Reply from Hays Travel - Rhyl
Good Afternoon Patricia,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Hays Travel Rhyl
Just brilliant
We always use hays for all of our holiday needs. The staff in the Rhyl branch are just brilliant. I walk in with ideas of where I'd like to go and they always work through with me to come up with exactly what I wanted.
February 1, 2026
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Hays Travel Rhyl
Very helpful and satisfying we got a…
Very helpful and satisfying we got a holiday for all our needs
February 8, 2026
Reply from Hays Travel - Rhyl
Good Afternoon Kevin,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Hays Travel Rhyl
I Fern in the Rhyl store is amazing so…
I Fern in the Rhyl store is amazing so helpful in every way .
We book 2 holidays every year and wouldn’t book with anyone else
Thank you Fern xx👍🏻
February 1, 2026
Reply from Hays Travel - Rhyl
Good Afternoon Jean,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
A very pleasant experience.I was well…
A very pleasant experience.I was well looked after and Quickly sorted out with my requirements
February 4, 2026
Reply from Hays Travel - Rhyl
Good Afternoon John,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Joanne made everything seem so easy to…
Joanne made everything seem so easy to organise. I'm a solo traveller and she found the best price for me, and without single supplements. I have looked at other companies, and their prices doubled when I put in that I was a solo traveler. Joanne answered all my questions, organised excursions I wanted to be included. Explained about the visa I need and offered to show me how yo apply. Also had the choice of my nearest airport which is better for me. She said yo phone her with any queries I had or questions. I felt very supported in the choices I had made.
February 3, 2026
Reply from Hays Travel - Rhyl
Good afternoon Irina,
We appreciate you sharing your experience. We're happy to hear that the planning process for your solo trip was made easy, and that you felt supported with your choices. Thank you for your review. We look forward to seeing you again in store.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Afternoon Susan,
Thank you for leaving such a kind review - We really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store.
Hays Travel Rhyl
Nicole was excellent explaining…
Nicole was excellent explaining everything about our booking and made everything easy will definitely be booking with hays for our next holiday thank you Nicole
January 28, 2026
Reply from Hays Travel - Rhyl
Good Morning David,
Thank you for leaving such a kind review - We really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store.
Hays Travel Rhyl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.