Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
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We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be com... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
523 reviews
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Fern was absolutely amazing again we…
Fern was absolutely amazing again we have booked holidays with fern for a while now and she always finds us the perfect holiday.
She is very knowledgeable, professional and friendly.
We would not go anywhere else.
May 1, 2026
Reply from Hays Travel - Rhyl
Lee,
We're happy to hear that you consistently have amazing experiences and that we always find you the perfect holiday. Thank you for your continued loyalty and positive feedback!
Kind Regards Rhyl
Ebony was fantastic!
Ebony was fantastic at finding our dream holiday and went above and beyond to make sure we got a brilliant deal which was affordable and excellent value for our hard earned money!
April 23, 2026
Reply from Hays Travel - Rhyl
Zoe,
We're so happy to hear that our team member helped you find your dream holiday! We appreciate your kind words and hope you have a wonderful time.
Kind Regards
Hays Travel Rhyl
Great customer service
Great customer service, the staff are so friendly and very helpful
April 30, 2026
Reply from Hays Travel - Rhyl
Kathleen,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you found our staff friendly and helpful.
Hays Travel Rhyl
The experience was very…
The experience was very straightforward. The staff were knowledgeable, helpful and got us a good deal.
April 19, 2026
Reply from Hays Travel - Rhyl
Website User,
We appreciate you sharing your experience. We're happy to hear that our knowledgeable staff got you a good deal and made it straightforward.
Kind Regards
Hays Travel rhyl
Reply from Hays Travel - Rhyl
Angela Tatham,
We appreciate your kind words and 5-star rating; we are so happy you had a positive experience with our team!
Hays Travel Rhyl
The staff are amazing very friendly
April 15, 2026
Reply from Hays Travel - Rhyl
Clare Reed,
We appreciate you taking the time to leave us such a wonderful review, Thankyou!
Hays Travel Rhyl
Great experience
Great experience. Lovely helpful staff. Made the process very easy. Nicole helped us. Lovely girl
April 10, 2026
Reply from Hays Travel - Rhyl
Jill,
We're happy to hear that you had a great experience with our helpful staff, especially with the assistance you received. Thank you for your review!
Hays Travel Rhyl
Customer service is excellent.
I was greeted by Nicole, who I found to be very helpful experienced at her job and polite.
Nicole went through everything from transport to hotels available with prices for both a 14 night stay and a 10 night stay.
My Travel insurance was also covered which I intend to take up once my existing travel insurance has run out.
She was very patient and went into detail on the hotel I was about to book.
Customer service is excellent!
I would not book a holiday without the help from all the staff at Hays Travel Rhyl
April 5, 2026
Reply from Hays Travel - Rhyl
Mrs Alexander,
We're happy to hear that you found our service helpful and informative. It's great to know that the team's patience and attention to detail made your experience excellent. We appreciate your continued trust in us for your holiday bookings. We will be sure to pass these kind words on, Thankyou again!
Hays Travel Rhyl
Very helpful with all holiday…great service
Very helpful with all holiday arrangements can't fault hays lovely staff
April 3, 2026
Reply from Hays Travel - Rhyl
We appreciate your kind words! We are so happy to hear that our team could assist with your holiday arrangements.
Hays Travel Rhyl
Friendly staff and great service.
Georgia is a super friendly advisor who listens to what I want, takes it on board, and helps fill in the blanks and make the finer details for the booking.
It’s always a pleasure to see her as she’s so helpful.
April 1, 2026
Reply from Hays Travel - Rhyl
Karen Berry,
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that our advisor is so helpful. We cannot wait to welcome you back into store!
Hays Travel Rhyl
Very friendly and professional service
March 25, 2026
Reply from Hays Travel - Rhyl
John Halton,
We appreciate you sharing your experience with us and leaving us a review with such kind words! We cannot wait to welcome you back into store!
Hays Travel Rhyl
Amazing as always
Amazing as always, I always get the best service at Hays in Rhyl, they are so good and you feel the holiday starts here, I dealt with Fern this time, and she was brilliant. Thank you !
March 24, 2026
Reply from Hays Travel - Rhyl
Good afternoon Stuart,
Thank you for your kind words! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you consistently receive excellent service and that your holiday begins with us. We look forward to welcoming you in store again soon!
Hays Travel Rhyl
Happy Customer
The assistant manager was very helpful and attentive and was willing to accommodate any questions or switches we asked about.
March 21, 2026
Reply from Hays Travel - Rhyl
Good Morning Emma,
We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that our team was able to provide such helpful and attentive service.
Hays Travel Rhyl
Fern
Fern
Exceptional service from start to finish, Very efficient and nothing was too much trouble, A credit to your company. Thank you very much for everything you have done for us in relation to this holiday.
March 13, 2026
Reply from Hays Travel - Rhyl
Good morning Daris,
We appreciate you taking the time to leave us such a complimentary review and are so glad to hear that you were happy with the service you received. Thank you!
Hays Travel Rhyl
Cruise Event
We went to the cruise event at Aintree to have a look at Caribbean cruises. We had one in mind with the itinerary we wanted to do.
Fern was fabulous, very knowledgeable , patient and so friendly. We were grateful for her time we were not rushed into making any decisions.
Thanks Fern 😊
March 9, 2026
Reply from Hays Travel - Rhyl
Mrs F & Mr A Askew,
We appreciate you taking the time to share your experience at the cruise event. We're happy to hear that you found our team member to be so helpful and informative, and that you felt supported in your decision-making process. Thankyou again for your kind words, We appreciate it!
Hays Travel Rhyl
We got exactly what we wanted
We got exactly what we wanted. JOANNE took time to explain everything and printed out the details. And in budget too!
March 15, 2026
Reply from Hays Travel - Rhyl
Carolyn Oakes,
Thank you for your kind feedback! We're so glad to hear you got exactly what you were looking for. We truly appreciate you taking the time to share your experience!
Hays Travel Rhyl
Very informative no trouble at all…
Very informative no trouble at all quick 10 out of 10
March 9, 2026
Reply from Hays Travel - Rhyl
Good Afternoon Irene,
Thankyou so much for leaving us such a kind review, We appreciate it!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Morning Anne,
We are so happy to hear that you found our team member to be helpful and supportive during your visit! And thankyou so much for your kind words and taking the time to write a review, We really appreciate it!
Hays Travel Rhyl
All the girls are very helpfull and…
All the girls are very helpfull and efficient
Highly recommended
February 28, 2026
Reply from Hays Travel - Rhyl
Good morning Janette,
We appreciate you taking the time to share your positive experience and kind words. We are so happy to hear that our team was helpful and efficient for you! We cannot wait to welcome you back into store!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Morning Ann,
Thankyou for sharing such kind words and leaving a review. We can't wait to welcome you back into store!
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