Hays Travel - Ripon Reviews 

772
TrustScore 5 out of 5

4.9

4A Westgate, HG4 2AT Ripon, GB


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Rated 5 out of 5 stars

EVERYTHING!!!! From walking in to leaving-a fully happy, satisfied customer. All the staff make you very welcome, with,as always-a big smile. A thoroughly professional, slick team, in every aspect... See more

Company replied

Rated 5 out of 5 stars

We went in to book a holiday to Gran Canaria, which we have been to several times. We saw Charlotte who sorted out our holiday very quickly as we knew exactly what we wanted. Once booked Charlotte w... See more

Company replied

Rated 5 out of 5 stars

We really wanted to go back to the same hotel in Turkey, however was also thinking trying somewhere different. Caroline went above and beyond providing plenty of options which included all our requ... See more

Company replied

Rated 5 out of 5 stars

As always, excellent service from Hays Travel in Ripon, especially Charlotte. She found us a holiday that perfectly matched our request, having looked through several options. All boarding passes,... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

772 reviews

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4.9

All reviews

(772)

119,924 reviews in the last 12 months

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Rated 5 out of 5 stars

Expert, Professional Guidance and Advice

Great, knowledgeable,friendly service. No pushy sales pitch. Listened to our requirements and then made suggestions. Thank you, Charlotte, for all your help and guidance.

October 23, 2025
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback , it was pleasure helping you get your holiday booked Many Thanks Charlotte

Rated 5 out of 5 stars

Super friendly and easy approachable

Super friendly and easy approachable. All the ladies are very knowledgeable no matter where you are enquiring about. They listen to your requests and advise.
Thank you ladies

October 22, 2025
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Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Caroline

Rated 5 out of 5 stars

Great service

Great service, amazing knowledge and so very friendly!

October 21, 2025
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Reply from Hays Travel - Ripon

Thank you - Nicola

Rated 5 out of 5 stars

Easy to complete

From my first visit, with such a specific request you made it very easy to get what we wanted

October 16, 2025
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Reply from Hays Travel - Ripon

Thankyou! Have a lovely time

Rated 5 out of 5 stars

Very good and friendly service

Very good and friendly service, knowledge of holiday we wanted to book was excellent

October 19, 2025
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Nicola

Rated 5 out of 5 stars

Outstanding and Professional Customer Service

Charlotte handled our holiday enquiry brilliantly from start to finish , she tailored our package perfectly to suit our requirements and even revisited our original package and amended it to suit before calling us to fully explain everything in detail.
We would have no hesitation in recommending the Hays team at Ripon to anyone planning a trip anywhere in the world as their professional attitude shines through in all departments .

October 15, 2025
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Reply from Hays Travel - Ripon

Thank you for your kind words - Charlotte

Rated 5 out of 5 stars

City Break and Rail Travel Sorted

Emailed to ask for a city break with rail travel package. Got a phone call from Chloe soon after who had prepared options for us and dealt with our couple of questions in a very helpful manner. Rang us back to answer further queries and the whole thing was sorted. Very efficient, professional and knowledgable. Excellent service from the Ripon team.
Would recommend Ripon Hays Travel and woukd definitely use again. This was our first experience with this Travel Agent and it was a great one. Thank you.

October 17, 2025
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Reply from Hays Travel - Ripon

Thank you so much for your kind words - Chloe

Rated 5 out of 5 stars

It was the attitude of Ruby to me that…

It was the attitude of Ruby to me that I liked - her patience with a very elderly woman and her appreciation of problems of travelling with disability. And she remembered me from a previous inquiry about a simple journey to Amsterdam.

September 30, 2025
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Reply from Hays Travel - Ripon

Thank you - Ruby

Rated 5 out of 5 stars

The staff are so friendly and helpful

The staff are so friendly and helpful. Makes booking a holiday stress free and a pleasure. We always ask for Nicola who has been an absolute star in getting everything organised.

September 16, 2025
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thankyou for your kind words- Nicola

Rated 5 out of 5 stars

Why go anywhere else!

Having detailed our requirements for our trip, the Quotation was prepared and submitted to us by Caroline in Ripon within three days. This involved collating return flights from the UK to New Zealand then to Australia plus three sets of accommodation, all of which was very acceptable.
Excellent work.

September 23, 2025
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you so much for your kind words, it is greatly appreciated - Caroline

Rated 5 out of 5 stars

Ripon

Caroline was a great help in booking our holiday
Thank you

September 20, 2025
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Caroline

Rated 5 out of 5 stars

Caroline and Lauren were excellent

Caroline and Lauren were excellent. They explained every step to us. Listened to our requirements and requests and accommodated us. They were very reassuring and have kept me update with the progress of our holiday.

September 16, 2025
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Caroline

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