Hays Travel - Ripon Reviews 712

TrustScore 5 out of 5

4.9

4A Westgate, HG4 2AT Ripon, GB


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Rated 5 out of 5 stars

Charlotte was incredibly professional, enthusiastic and covered all variations of searches that catered for our family. This completely took out all the stress of trawling through searching ourse... See more

Company replied

Rated 5 out of 5 stars

Recently booked a wellness retreat with Caroline to Switzerland. Returned from our trip on Monday. Caroline was helpful from start to finish. We have now booked a trip to Amsterdam with Caroline’s gui... See more

Company replied

Rated 5 out of 5 stars

I’d gone into Hays Travel to enquire about South Africa Safari and gave some dates and the airport which we wanted to travel from. I spoke to Caroline which she gave me a brochure and said she’d look... See more

Company replied

Rated 5 out of 5 stars

Always use Hays - the girls are all so friendly and helpful! Charlotte booked some flights for us and made sure we had everything we needed including travel insurance. Really appreciated her tak... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

712 reviews

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Rated 5 out of 5 stars

Ripon Hayes is fantastic and professional

Charlotte was incredibly professional, enthusiastic and covered all variations of searches that catered for our family.

This completely took out all the stress of trawling through searching ourselves.

That’s us in the Hays team from now on 💪🏽❤️

May 16, 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you - Charlotte

Rated 5 out of 5 stars

I used the shop 2 times this week & the…

I used the shop 2 times this week & the service was as normal great no problems at all my booking was confirmed the same day , all the emails arrived with all the information rest service

May 15, 2026
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Reply from Hays Travel - Ripon

Thankyou- Caroline

Rated 5 out of 5 stars

Recently booked a wellness retreat with…

Recently booked a wellness retreat with Caroline to Switzerland. Returned from our trip on Monday. Caroline was helpful from start to finish. We have now booked a trip to Amsterdam with Caroline’s guidance. Great service always!

May 13, 2026
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Reply from Hays Travel - Ripon

Than you for your kinds words and positive feedback Many Thanks Caroline

Rated 5 out of 5 stars

Book South Africa Safari

I’d gone into Hays Travel to enquire about South Africa Safari and gave some dates and the airport which we wanted to travel from. I spoke to Caroline which she gave me a brochure and said she’d look for us and emailed us with her funds. We went into Hays to see Caroline and she helped us book the perfect holiday, with lots of information and help.

May 9, 2026
Hays Travel - Ripon logo

Reply from Hays Travel - Ripon

Thank you so much for your kind words it's really appreciated - Caroline

Rated 5 out of 5 stars

Charlotte

Charlotte was very professional and very helpful

May 9, 2026
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Reply from Hays Travel - Ripon

Thank you - Charlotte

Rated 5 out of 5 stars

Wouldn’t book anywhere else!☺️

Always use Hays - the girls are all so friendly and helpful!

Charlotte booked some flights for us and made sure we had everything we needed including travel insurance. Really appreciated her taking the time to explain how to use the app to access the boarding passes!

The lovely Madeleine also sorted us out with some Euros! Thanks again girls x

April 28, 2026
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Reply from Hays Travel - Ripon

Thank you for your kinds words we hope you have a lovely time away in Spain :) Many Thanks Charlotte & Madeleine

Rated 5 out of 5 stars

Nothing is too much trouble

Nothing is too much trouble, efficient and friendly service. Went through the entire booking to make sure we got what we wanted. Took quite a bit of time, but this was due to the Tui system.
Very happy.

April 30, 2026
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Reply from Hays Travel - Ripon

Thankyou- Caroline

Rated 5 out of 5 stars

Hays Travel Ripon are the best!

We wouldn’t go anywhere else for our travel arrangements.. the staff at the Ripon branch are all without exception thoroughly efficient, very knowledgeable and friendly. We dealt with Lauren who is a trainee but you wouldn’t have known that because she was really professional, we had to go into branch another day where Nicola attended to our questions, then back again where we booked our holiday through Lauren, nothing was too much trouble for any of the staff, they are brilliant 🤩

April 19, 2026
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Reply from Hays Travel - Ripon

Thank you - all at Hays Travel Ripon

Rated 5 out of 5 stars

Friendly

Friendly, helpful & efficient service.

April 2, 2026
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Reply from Hays Travel - Ripon

Thank you - Caroline

Rated 5 out of 5 stars

Nicola is amazing

Nicola is the most amazing, patient person and understood my needs perfectly.

April 14, 2026
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Reply from Hays Travel - Ripon

Thank you - Nicola

Rated 5 out of 5 stars

Brilliant Staff

From Arriving to Leaving Nicola was just fantastic she looked after us well thanks to you all at Hays Travel Ripon.

April 14, 2026
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Reply from Hays Travel - Ripon

Thank yo for your kinds words and positive feedback Many Thanks Nicola

Rated 5 out of 5 stars

Nicola

Nicola, Ripon Branch was as helpful as ever in resolving my extra stay in Split.

April 11, 2026
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Reply from Hays Travel - Ripon

Hi Thank you for our kind words and is always my pleasure to be able to help. Many thanks Nicola

Rated 5 out of 5 stars

We were impressed

We were impressed by how much we were able to change our minds in store with such useful alternatives from your travel adviser. Nothing was too much trouble, different airlines, flight times holiday companies etc.

April 10, 2026
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Reply from Hays Travel - Ripon

Thank you for your kind words and positive feedback Many Thanks Lauren

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