Roberta you were great help went above and beyond to find us the best deal and always stayed in contact with me. You are such a lovely kind person your amazing at your job you deserve all this credit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Roberta was brilliant from start to finish, nothing was any trouble to her. Give all the relevant information needed and more. So helpful and made the booking so straightforward. Would highly recomme... See more
Company replied
Roberta was extremely helpful and informative. She listened to what we wanted in our holiday and delivered more than we could’ve thought of ourselves
Company replied
Roberta is friendly and personable. Very efficient and has great knowledge. We had a small list of essentials for our family and Roberta met everyone with the location recommended for our holidays! 10... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Roberta Donnelly, BT80, Coagh, United Kingdom
- 2886090008
4.7
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to talk to understanding our needs…
Easy to talk to understanding our needs very quickly
July 27, 2023
Reply from Hays Travel - Roberta Donnelly
Thank you for the lovely feedback Neil. Hope you have a great holiday and thank you for booking with me
2nd booking with Roberta from hays…
2nd booking with Roberta from hays nothing was a problem to her highly recommend her to anyone
Roll on the next booking 👏
June 24, 2023
Reply from Hays Travel - Roberta Donnelly
Thank you for the lovely feedback John and as always, I really appreciate you booking with me
Florida holiday
Roberta has been very efficient and professional with our booking she has worked extremely hard to find us exactly what we asked for she is truly an asset to any company and certainly will book any further holidays with her
June 13, 2023
Reply from Hays Travel - Roberta Donnelly
Diane, thank you so much for the lovely feedback. I really appreciate you booking with me!
Very efficient helpful and…
Very efficient helpful and knowledgeable listened to our requirements
June 1, 2023
Reply from Hays Travel - Roberta Donnelly
Margaret, thank you so much for the lovely feedback. I really appreciate you booking with me
Booking with Roberta was effortless she…
Booking with Roberta was effortless she did everything. Great communication and never made me feel silly no mater what I asked
May 30, 2023
Reply from Hays Travel - Roberta Donnelly
Kirsty, thank you so much for the lovely feedback. I really appreciate you booking with me and I'm here if you have any other questions
Excellent service
Just booked a holiday with Roberta for the 3rd time! She went above and beyond to find us the perfect holiday to suit all of our needs
June 7, 2023
Reply from Hays Travel - Roberta Donnelly
Claire, thank you so much for the lovely feedback and I really appreciate you booking with me again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.