Donna has always gone above and beyond with her service, after spending many years as a colleague and her customer. Her traits and personality can be seen and embedded with many of her team members. A... See more
Company replied
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See what reviewers are saying
My second purchase with Hays Travel.What makes it great is all the usual things I look for,but especially Eric.He takes care of everything so well. I am seventy now and,whilst a late starter with boo... See more
Company replied
Denise was absolutely superb we have an unfortunate time and just needed to get away. Denise was empathetic with our choices and went through a list explaining the noise, activities and if this was s... See more
Company replied
The lady ( Lily- Mae ) that did our booking was polite, patient and helpful. No pressure to book insurance with her, but we did. Informed us of time line for picking up boarding passes and phone call... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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I came into Hays in the Brewery to book…
I came into Hays in the Brewery to book an eleven night holiday for next year.and was very pleased with the service.it was so easy to book.
My wife and I always book with this company.They are always helpful.
Alan.
July 19, 2026
Polite staff
Polite staff
Answered our questions with confidence and clear explanation resulting in making 2 bookings.
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
My second purchase with Hays…
My second purchase with Hays Travel.What makes it great is all the usual things I look for,but especially Eric.He takes care of everything so well.
I am seventy now and,whilst a late starter with booking online.Now I have decided I need to go back to a travel agent because I am not as sharp as before and frightened of making an expensive mistake.As I said to him,I need an Eric App.Well done!
July 12, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me such a lovely review.
Thank You
Eric
Sean at hays travel always very helpful…
Sean at hays travel always very helpful goes the extra mile
July 19, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review.
The sales assistant was very good
The sales assistant was very good - she listened and helped me with my phone.
July 17, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review
Really lovely staff
Really lovely staff. It took a while with 5 of us but we got the holiday we wanted. Very very happy such lovely staff. I will be using Hays again
July 16, 2026
Reply from Hays Travel - Romford
Dear Mrs Harris,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
The agent I dealt with was very welcoming…
The agent I dealt with was very friendly and super efficient even though I was only looking to book a 5 day coach holiday.
July 16, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
- Vanessa
The agent was helpfull and polite will…
The agent was helpfull and polite will award her 5 star
July 16, 2026
Reply from Hays Travel - Romford
Dear Mrs Marshall,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Sean was so knowledgable and help made…
Sean was so knowledgable and help made the booking pleasant experience
July 15, 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review. It was a pleasure to assist you with your booking.
Kind regards,
Sean
Very helpful very friendly and printed…
Very helpful very friendly and printed out all the necessary documents
July 15, 2026
Reply from Hays Travel - Romford
Thank you for your positive review.
Really helpful staff.
My experience was very good.
Marnie listened to my requirements and after a search found the perfect holiday.
July 13, 2026
Reply from Hays Travel - Romford
Thank you for your wonderful feedback! We are so pleased to hear that your experience was very good and that we were able to find the perfect holiday for you.
Marnie :)
Always book our cruises with Hays…
Always book our cruises with Hays travel Romford. Saw Denise and booked our next cruise. It was simple and done efficiently.
July 12, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Donna has always gone above and beyond…
Donna has always gone above and beyond with her service, after spending many years as a colleague and her customer. Her traits and personality can be seen and embedded with many of her team members. A true credit to Hays Travel
July 12, 2026
Reply from Hays Travel - Romford
Thank you, you are so kind to say those words
Donna was amazing so patient and…
Donna was amazing so patient and thorough and got us just what we were looking for
July 12, 2026
Reply from Hays Travel - Romford
Thank you for your very kind words. I am so glad we got this booked with your dream destinations.
Vanessa was very helpful with our…
Vanessa was very helpful with our requirements for booking a holiday and we are very pleased with what we have chosen and can’t wait to go now.
July 11, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review, it was my absolute pleasure being able to help you, Vanessa
We had a great experience with Billy
We had a great experience with Billy. We arrived with many ideas and Billy researched all the options and came up with an even better option. We booked and left the shop extremely happy.
July 11, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me such a lovely review.
Thank You
Billy
Very good 👍 👍
July 10, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave us a lovely review
Denise was absolutely superb we have an…
Denise was absolutely superb we have an unfortunate time and just needed to get away. Denise was empathetic with our choices and went through a list explaining the noise, activities and if this was suitable.
Denise was extremely patient with us provided the right guidance and offered some great holidays.
July 9, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review
Denise was Very helpful with lots of…
Denise was Very helpful with lots of suggestions and knowledge.
June 30, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to write a lovely review.
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