The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
Company replied
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Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
Company replied
Easy to book our holiday. All told, took about 15 minutes from sitting down to walking out with our documents. Knowledgable and friendly staff.
Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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Easy to book our holiday
Easy to book our holiday. All told, took about 15 minutes from sitting down to walking out with our documents.
Knowledgable and friendly staff.
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Denise was amazing as usual and very…
Denise was amazing as usual and very patient x
September 1, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review.
The lady who served us was very…
The lady who served us was very professional and polite
September 1, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review
The young lady assisting us was so…
The young lady assisting us was so polite remembered us from before and so friendly and helpful
August 22, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review,
Kindest regards
Lily-mae
Friendly knowledgable helpful service
All the Romford team are friendly knowledgeable and helpful
I have booked multiple holidays with Hays Romford always receiving excellent service
For booking, currency, and travel insurance
August 29, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Christine made the booking very easy
Christine made the booking very easy
as booking for 12 of the family
August 23, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review, and your repeat custom, as you know we always try to take away the stress of booking for a group
The staff were down to earth and…
The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and friends as in no time at all we had the family holiday booked
August 28, 2026
Reply from Hays Travel - Romford
Thank you for taking the time and trouble to leave a review. It is appreciated.
Kind regards,
Donna
me instore yesterday morning to…
We come instore yesterday morning to book our holiday we was served by Eric he was very helpful and polite we was very happy with the help from him we booked exactly what we wanted
August 30, 2026
Reply from Hays Travel - Romford
Thank you for taking the time and trouble to leave a review. Most appreciated.
Kind regards,
Eric
Hayes Romford turned up trumps as…
Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trouble to find what we wanted.
All the staff are so helpful and friendly whenever we go in
August 24, 2026
Reply from Hays Travel - Romford
Thank you so much for taking the time and trouble to leave me a review. It is most appreciated.
Kind regards,
Sean
Helpfull and freindly staff
August 20, 2026
Reply from Hays Travel - Romford
Thank you for taking the time and trouble to leave a review. It is appreciated.
Kind regards,
Donna
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
Hays Romford - really good friendly service
Met with a cheerful, helpful agent who went out of his way to find the right hotel for us. Pleasant booking with Hays. Excellent service.
August 26, 2026
Reply from Hays Travel - Romford
Hi Patrick
Thank you for taking the time to leave me such a lovely review
Thank you
Billy
Very polite and helpful.
August 26, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review
The Customer Service Operative…
The Customer Service Operative understood and acted on our request for the location, dates flights and duration of holiday. The booking process was efficient and promptly completed
August 24, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Sean
Did not have to wait the 2 staff…
Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing seemed a lot for him thank you
August 21, 2026
Reply from Hays Travel - Romford
Thank you so much for taking the time and trouble to leave a review. It is much appreciated.
Kind regards,
Sean
Highly recommend
I walked in to hays romford to get a quote on a potential trip for next year.
I spoke to Billy who was very friendly and was happy to help with my enquiry.
Billy got everything in place and tailored everything to our needs and we couldn't have been happier (even getting the price down by £600 which we then used to upgrade our flights!)
We now have the perfect holiday in place and can't wait to go..
Thanks again Billy (and the two ladies how also helped 😁)
August 21, 2026
Reply from Hays Travel - Romford
Thank you so much for taking the time to leave such a lovely review.
Kindest Regards
Billy
The young lady was very helpful if not…
The young lady was very helpful if not very talkative. We had to chose between 2 holiday options and got the advice we needed to make our decision.
August 23, 2026
Reply from Hays Travel - Romford
Thank you for your positive feedback! We hope you have a wonderful trip!
Reply from Hays Travel - Romford
Thank you
Vanessa was very helpful and friendly
Vanessa was very helpful and friendly. We went into enquire about a cruise we had seen online and before we knew it, our deposit was taken. We left Hays very happy. A very easy booking service.
August 19, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review, Vanessa
Young lady very helpful in arranging…
Young lady very helpful in arranging our holiday.
August 11, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review.
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