The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
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See what reviewers are saying
Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
Company replied
Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing s... See more
Company replied
We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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Visited Romford branch
Visited Romford branch. Staff were very pleasant and helpful. Pleased with advice given and trip booked. Will recommend to friends.
July 21, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review.
Louise was friendly and respectful…
Louise was friendly and respectful towards helping me find the right holiday first time I’ve used hays travel and would definitely recommend and book my next holiday with you
Thank you so much
Anne
July 30, 2026
Reply from Hays Travel - Romford
Dear MS Lyons,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Again Denise surpassed my expectations…
Again Denise surpassed my expectations 2nd time visiting and 2nd holiday booked. Fantastic knowledge and absolute patience of a saint.
July 29, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to write such a lovely review.
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review.
Louise was very understanding and dealt…
Louise was very understanding and dealt with new booking for me
July 28, 2026
Reply from Hays Travel - Romford
Dear Mrs Pollock,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Reply from Hays Travel - Romford
Dear Mr Dempsey,
Thank you for leaving us a lovely review.
Kindest regards,
Hays Travel Romford
Help us to find a lovely holiday…
Help us to find a lovely holiday somewhere fairly hot in October. All staff are very welcoming and helpful asking the right questions about what we wanted from our holiday.
July 27, 2026
Reply from Hays Travel - Romford
Thank you for your wonderful feedback! We hope you have a fantastic trip!
Marnie
Marnie listen to what our requirements were
Marnie listened to us and nothing was too much trouble and she found our special holiday for my husbands 60th next year
July 26, 2026
Reply from Hays Travel - Romford
Thank you for the lovely review, I am so glad we found a special holiday for you :)
Marnie
Very helpful on booking the holiday and…
Very helpful on booking the holiday and looking for the best excursions to try whilst there
July 27, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
-Lily-Mae
Vanessa is absolutely a wonderful…
Vanessa is absolutely a wonderful consultant. She knows our needs and will take her time to find us our holiday that suits our needs. Friendly professional we never feel rushed as we go through all the options and always end up booking a holiday. Will always use hays travel. Janet byrne
July 25, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Careful consideration of our…
Careful consideration of our requirements and well informed about the options available.
July 24, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Ideal tour company for expert advice to…
Ideal tour company for expert advice to suit our needs
As always Donna, was excellent
July 26, 2026
Reply from Hays Travel - Romford
Thank you Pauline for your lovely words
Booking our next adventure
Very helpful staff who go out of there way to meet our needs.
July 22, 2026
Reply from Hays Travel - Romford
Thank you for the lovely review
It was a great experience
It was a great experience, Eric dealt with us, he was patient and very helpful. He listened to everything we asked for and booked what we wanted for us.
July 23, 2026
Reply from Hays Travel - Romford
Thank you
I am dealing with Hayes travel for a…
I am dealing with Hayes travel for a number of years I find the services excellent.
Chris is friendly and she had lots of patience.
Thanks for everything
July 24, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a review
Donna was so helpful answered all our…
Donna was so helpful answered all our questions.
Found us a lovely hotel that catered to all the ladies needs.
Will book the next holiday
With Hays
July 23, 2026
Reply from Hays Travel - Romford
Mrs Ann backhouse,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and found you a lovely hotel that catered to all your needs. We look forward to assisting you with your next holiday booking.
Kind Regards
Hays Travel Romford
Myself and 4 friends all between 60 and…
Myself and 4 friends all between 60 and 73yrs went in and our Hayes assistant was so patient with all our many requests. It took 2 and a half hours to find a holiday we all liked and agreed on. We were made a lovely coffee each. She was so good. We felt listened to. And the service was excellent.
July 16, 2026
Reply from Hays Travel - Romford
Dear Mrs Gibson,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
-Lily-Mae
Very friendly and helpful travel agent…
Very friendly and helpful travel agent that helped us.
July 21, 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review :)
Marnie
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