Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
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The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
Company replied
Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing s... See more
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We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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Denise was Very helpful with lots of…
Denise was Very helpful with lots of suggestions and knowledge.
June 30, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to write a lovely review.
Always an excellent service from Louise…
Always an excellent service from Louise in the Romford Branch.
June 27, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
-Niamh
First time I’ve used Hays travel and I…
First time I’ve used Hays travel and I was really happy and impressed with my booking. The agent was a really nice and helpful bloke called Sean at the Romford branch. He was really helpful, he explained everything as we went through the booking and I would definitely recommend him and Hays travel. Great experience.
July 5, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Denise was very helpful in booking our…
Denise was very helpful in booking our holiday, especially as we didn't wasn't sure where to go.
Always so helpful in this travel agent.
July 3, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review.
.dyslexic no review
July 3, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me a 5 star review.
- Niamh
We were greeted as we arrived in store
We were greeted as we arrived in store, listened carefully to our requirements and the process was followed through and sorted to our satisfaction. The member of staff in Romford branch of Hays Travel was Donna, very pleasant and made the procedure easy (as we have not been able to go on a holiday abroad, for the last 5 years).
June 23, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Jill
All went very smoothly and managed to find our apartment and location easily. Thank you
June 30, 2026
Reply from Hays Travel - Romford
Jill,
We're so pleased to hear that everything went smoothly and that you found your apartment and location without any trouble. Thank you for your kind words!
Kind Regards
Hays Travel
Great service
The lady ( Lily- Mae ) that did our booking was polite, patient and helpful. No pressure to book insurance with her, but we did. Informed us of time line for picking up boarding passes and phone call for possible currency exchange
June 30, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review,
Many thanks
Lily-mae
Had a query called the branch (which…
Had a query called the branch (which was five minutes from closing) but they still took there time to help us
June 29, 2026
Reply from Hays Travel - Romford
Thank you for your positive feedback.
Eric Carr is full of knowledge seems to…
Eric Carr is full of knowledge seems to know exactly what you want and goes that one step further to make it easier
June 26, 2026
Reply from Hays Travel - Romford
Thank you
Dee was both thorough and helpful
Dee was both thorough and helpful. Gave options and discussed with us the details …
Thanks Dee x
June 29, 2026
Reply from Hays Travel - Romford
Thank you for your positive feedback.
Donna was wonderful.
Donna was wonderful.
The whole service was exceptional.
Will definitely use again soon.
Richard Came
June 25, 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely feedback! It was a pleasure to help you, and I'm so glad you were happy with the service. I really appreciate your kind words and look forward to seeing you again soon!
Donna was amazing at helping us choose…
Donna was amazing at helping us choose where to go on holiday, finding the best flight times and booking everything for us.
Holiday booking made easy.
June 25, 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review! I'm so pleased I could help you find the perfect holiday and make the booking process easy. It was a pleasure helping you, and I hope you have an amazing trip. I look forward to helping you with your next holiday!
Reply from Hays Travel - Romford
Thank you for your positive feedback.
your staff (Billy) very helpful…
your staff (Billy) very helpful communication excellent informed the process for me it was less stressful
May 17, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me such a lovely review.
Thank You
Billy
I use Hays Travel in Romford for all my…
I use Hays Travel in Romford for all my holiday bookings. The staff are always very polite, helpful and knowledgeable . They are all so friendly and approachable
June 15, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review
Staff were experienced and professional…
Staff were experienced and professional
Made every effort to ensure we got the best deal possible for our holiday
Would definitely use there service again and will be recommending to friends and family
June 14, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review.
Kind Regards
Denise
Our adviser listened to our requests…
Our adviser listened to our requests and went through many options and prices until we were happy with the result, were very helpful and recommend them.
Not pushy just helpful
We were served by Christine
June 13, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to let us know you had a good experience booking your holiday, and hope you will return to Hays for future holidays
We went to Hays travel to book a cruise…
We went to Hays travel to book a cruise for 4 people and book with Christine she was very helpful and spent two hours with her tailoring our hoilday i would recommend hays travel and Christine at the romford branch.
June 13, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to give your lovely review
Japan cruise
Having visited the shop 3 or 4 times and finally booking a cruise in Japan, I found the agents to be extremely helpful trying to find exactly what I wanted without rushing me to make a decision and explaining everything about the trip
June 4, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review.
Thank You
Billy
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