Hays Travel - Romford Reviews 

The very friendly staff and the impeccable service which we had last time we booked with Hays was fantastic. Thats why we booked with Hay's again

Very helpful

The young lady, Lily-Mae, was brilliant. She immediately put us at our ease and was professional and knowledgeable.
We would definitely return to that branch next time we book a trip.

Great service very knowledgeable

Donna was extremely helpful with everything for the holiday and explained it all for me. Romford Hays very good.

Excellent service

Niamh was a very polite, understanding and helpful young lady which made my booking very easy and stress free. Everything was explained simply and plainly to me. Niamh is very highly recommended. Thankyou very much for your helpful attitude.

The staff were friendly and very helpful,

Visited Hays- Romford . Had the pleasure once being cared for by Donna. As before she was spot on catering for our perfect package. Honestly I’d be comfortable sending Donna a text and trusting she would deliver every time. A real Asset to Hays-Travel

Very patient polite and communication was very good and helpful

Our travel agent was amazing. She had everything sorted very professionally. Her service got all the add on parts we wanted. While all done fairly easily, everything was explained and shown to us. Options given where appropriate.

Vanessa was very helpful. She did everything for us.

Every year we always book have no issues all perfect with staff finding holiday and recomending hotels to stay
Mr J Francis .

Excellent customer service as usual my holiday was arranged perfectly with all the details explained and what optional extras are available and everything double checked and printed for me all at a great price ! you could save a pound or two on-line but try sorting a problem with a chat bot 🤖! use Hays these people know what they’re doing

Very helpful and patient willing to take the time with customer until completely satisfied.

We visited the Romford store to enquire about a Disney cruise, Lily-Mae was so kind and very helpful, she sent us our quote then followed up with an email asking if she could help any further which was very nice! We actually changed our mind but went in to the store for a quote on another cruise and Lily-Mae was so patient and so helpful! Needless to say we’ve now booked our cruise for next year, “Legend Of The Seas” so excited, thanks Lily-Mae for your patience and kindness, very professional and a lovely smile to boot!! Well done, you’re a star ⭐️ First class service every time and I’ve used Hayes a few times now

Denise was very helpful sorting out our holiday as always

Lily-Mae was so kind and helpful! We have booked with hays before and we always have nothing but positive things to say about you all! Thankyou so much for helping us find and book our holiday!

always book with hays travel always helpful and know almost any questions you ask them

I always book our Caribbean holidays with Hayes in Romford because of an excellent member of staff you have there - Denise. She is always friendly, knowledgeable and efficient and a real asset to your team. We've just booked our honeymoon through Denise for August!