Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
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The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
Company replied
Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing s... See more
Company replied
We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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Been booking here for over 20 years…
Been booking here for over 20 years same agent denise h is amazing
May 24, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Excellent help and advice
Excellent help and advice. Any questions are always answered. Helpful.
May 17, 2026
Reply from Hays Travel - Romford
Thank you for leaving a lovely review
Great service would definitely book…
Great service would definitely book again with hayes
May 24, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a kind review
Great service
Eric was very helpful and friendly gave us good advice about different holiday destinations and things to do when there .
May 23, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review
Exceptional service
Exceptional service, as always. Can’t do enough for their customers. Will always use them
May 20, 2026
Reply from Hays Travel - Romford
Thank you for leaving me a lovely review
All the Staff go out of there way to…
All the Staff go out of there way to find out exactly what you need and get you through all the booking stages with ease
May 12, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review.
Thank You Billy
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review
Reply from Hays Travel - Romford
Thank you for your lovely review, I am glad we found you a good deal :) - Marnie
Brilliant service and they match the…
Brilliant service and they match the price I found online couldn’t fault them
May 16, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review,
Many thanks
Lily-mae
We booked a cruise
We booked a cruise. Never been on one before. Staff were very knowledgeable and got us a cruise to suit us.
May 14, 2026
Reply from Hays Travel - Romford
Dear Miss Lansdown,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
We had a great experience from…
We had a great experience from beginning to end. Lovely staff, our lady went the extra mile. We would use Hays again and readily recommend them.
May 6, 2026
Reply from Hays Travel - Romford
Thank you for your kind words, and we look forward to helping you again.
Marnie :)
Talking to a person experienced in…
Talking to a person experienced in cruising who gave us a lot of confidence on our booking.
Kind Regards Derek
May 13, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a Lovely review
Many thanks
Niamh
Lily-Mae was lovely
Lily-Mae was lovely , patient and found just what we were looking for
May 11, 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review,
Many thanks
Lily-mae
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review,
Many thanks
Symphonie
Always excellent service at Hays
Always excellent service at Hays . So easy to walk in , say what you want out of a holiday and let the agents here do all the leg work for you ! Also means you won’t worry about forgetting something .
May 9, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review. It is always a pleasure finding and booking holidays for you
Reply from Hays Travel - Romford
Thank you for your kind words
Louise is a very helpful and pleasant…
Louise is a very helpful and pleasant person very knowledgeable. Takes time
May 5, 2026
Reply from Hays Travel - Romford
Thank you for your positive review.
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a review
Reply from Hays Travel - Romford
Thank you for your positive review.
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