Hays Travel - Romford Reviews 

1,434
TrustScore 5 out of 5

4.9

Unit 9 The Brewery Shopping Centre, RM1 1AU Romford, GB


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Rated 5 out of 5 stars

The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more

Company replied

Rated 5 out of 5 stars

Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

Easy to book our holiday. All told, took about 15 minutes from sitting down to walking out with our documents. Knowledgable and friendly staff.

Rated 5 out of 5 stars

Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing s... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom

  • 01708872195

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,434)

117,250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once again

Once again, a fantastic service given to us by chris Parrott .
Chris found us the perfect holiday at a great price.

May 2, 2026
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Reply from Hays Travel - Romford

Thank you for your positive review.

Rated 5 out of 5 stars

The staff are always helpful pleasant…

The staff are always helpful pleasant and well informed about a variety of places. The last couple of visits we worked with Eric who is all of the above and more. We have a good time and he makes the whole experience easy.

May 3, 2026
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Reply from Hays Travel - Romford

Thank you for your positive review.

Rated 5 out of 5 stars

Chris was very helpful found us three…

Chris was very helpful found us three ladies a holiday with warners in the Alfa brochure we would not have known about if we had phoned ourselves.

May 2, 2026
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Reply from Hays Travel - Romford

Thank you for your kind review. Its is better to be in store, as we can try different suppliers for you, and take the stress out of booking. Hope this will be the first of many more visits to our Romford store

Rated 5 out of 5 stars

Great service by Eric at Hays Romford

Eric listened to what I wanted and we found just the right holiday. I went home to think about the different flight options and confirmed which one I wanted by text. I then received their very competitive quote and was able to pay the deposit by secure link. Excellent service all round

April 27, 2026
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Reply from Hays Travel - Romford

Thank you for your positive review.

Rated 5 out of 5 stars

Sean was amazing

Sean was amazing, very helpful.
Will definitely be booking with Sean again.

May 1, 2026
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Reply from Hays Travel - Romford

Thank you so much for taking the time and trouble to leave a review. It is much appreciated!

Kind regards,
Sean

Rated 5 out of 5 stars

Excellent again

Hayes at Romford have again given excellent service. Vanessa was really helpful answering all our questions before we booked going the extra mile. Booking was a breeze, efficient and thorough to make sure we booked what we wanted and needed. Everyone in the branch is friendly and polite. Thank you

April 28, 2026
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Reply from Hays Travel - Romford

Thank you for taking the time to leave such a lovely review :)

Rated 3 out of 5 stars

Romford hayes

Romford hayes! Young apprentice neave was so helpful!

April 18, 2026
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Reply from Hays Travel - Romford

Thank you for taking the time to leave a lovely review, I am really pleased Niamh was able to help you with your holiday details.

Rated 5 out of 5 stars

Five stars as always

Five stars as always. I have recently booked 2 holidays with Denise Hart, she’s always so helpful (as are all the staff too) she always makes sure that I get exactly what I want, gives lots of helpful advice & is always at the end of the phone if needed. I wouldn’t book with anyone else

April 8, 2026
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Reply from Hays Travel - Romford

Thank you

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