The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
Company replied
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Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
Company replied
Easy to book our holiday. All told, took about 15 minutes from sitting down to walking out with our documents. Knowledgable and friendly staff.
Did not have to wait the 2 staff members very polite and helpful. The gentleman who assisted me was top man going through everything from looking for my holiday to giving useful information nothing s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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Your representative was very helpful…
Your representative was very helpful and cheerful.
March 29, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
I was only thinking when I booked my…
I was only thinking when I booked my holiday with Hays Romford how I am looked after. Chris who usually deals with me knows all the little details that I like, which are of course so important when booking a holiday. I am sure there are more good travel agents out there but I can honestly say they'll have to go some to match the efficient and friendly .service you get from Hays.
April 11, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review. We do love to get it right for our customers, and it is great to hear of your appreciation for the efforts we go to.
Very helpful
Very helpful, & the lady knew what she was talking about, I found a great holiday,,, thank you
April 2, 2026
Reply from Hays Travel - Romford
Thank you for leaving me a lovely review :) - Marnie
Mauritius 26
A really good experience from start to finish. Lily Mae was very helpful and spent time going through a number of options. We left with the whole holiday sorted. We did have to make soma adjustments to our holiday and again Lily Mae was very accommodating when my wife returned to make the changes.
March 29, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review.
Reply from Hays Travel - Romford
Thank you so much for taking the time and trouble to leave a review.
It is much appreciated.
Kind regards,
Sean
Vanessa was very helpful and…
Vanessa was very helpful and knowledgable.she was very efficient.and made me feel lile a valued customer.dh explained thingd very clearly.she obviously loves her job
April 4, 2026
Reply from Hays Travel - Romford
Thank you for taking the time and trouble to leave a review. It is greatly appreciated.
Very friendly and helpful staff
Very friendly and helpful staff. Endless patience helping me find the perfect getaway. Every time I pop in the reception is first class. Thank you.
April 2, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review - Marnie
Travel advisor Eric Carr
Travel advisor Eric Carr has been excellent helping with my holiday to Mauritius. He has gone above and beyond to make it happen, I would highly recommend family and friends to Hays Travel Romford for any holiday destination.
March 30, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review
Lilly Mae was brilliant
Lilly Mae was brilliant. She found exactly what we wanted. Very impressed with the service we got.
March 22, 2026
Reply from Hays Travel - Romford
Thank you for leaving a review. I am most grateful.
Great staff
The staff was very friendly and helpful very polite. They listens to what we needed and I would 100% go there again.
March 14, 2026
Reply from Hays Travel - Romford
Thank you so much for leaving a review.
Hays Romford review
The sales agent was very friendly and helpful. She listened to what we wanted and gave us a good range of holidays to look at. She wasn't pushy at all and it was no effort to go back and look at each hotel.
March 20, 2026
Reply from Hays Travel - Romford
Thank you very much for your lovely review. It is very much appreciated.
Fantastic service
Fantastic service, very helpful and friendly. Did everything to assist.
March 19, 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review
Fantastic service from Hays Travel!
Fantastic service from Hays Travel!
Denise and Louise were outstanding in there ability to organise a touring holiday of california and nevada.
Can't thank them enough for there help and advice!
March 18, 2026
Reply from Hays Travel - Romford
Thank you so much for your wonderful review. It is much appreciated!
Louise Dempsey
Louise Dempsey has so much experience and puts so much love into finding the best and most suitable holidays. She takes all the stress out of finding a holiday.
March 13, 2026
Reply from Hays Travel - Romford
Thank you for leaving a review. I am most grateful
They are trustworthy and helpful very…
They are trustworthy and helpful very polite and with all our holiday needs i would highly recommend
March 3, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review. I am very grateful
I always choose Hays Travel Romford as…
I always choose Hays Travel Romford as they are very helpful and patiently answers all my queries whether in person or over phone and email. I would like to thank 'Louise' from Romford branch who was very helpful and supportive. Highly recommended.
March 12, 2026
Reply from Hays Travel - Romford
Thank you so much for taking the time and trouble to leave me a review. It is much appreciated.
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review
Louise was very helpful
Louise was very helpful, explained about the documents needed. Went through everything so I understood. Printed off what I needed to keep with me.
Researched a holiday for particular dates I needed. Very satisfied with customer service.
March 4, 2026
Reply from Hays Travel - Romford
Dear Mrs Gurd-Grablof,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
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