Hays Travel - Romford Reviews 

Louise was very helpful, explained about the documents needed. Went through everything so I understood. Printed off what I needed to keep with me.
Researched a holiday for particular dates I needed. Very satisfied with customer service.

Staff was very helpfull, polite, and very very good communicative skills. I would recommend friends and family to book with Hayes Travel.

Staff are very friendly and helpful

Sean was very patient with me I think I was there for at least 2½ hours getting quotes for a holiday off our bucket list. Had to go home to talk to my husband. We both returned the next day. It was Sean's weekend off. But a very kind lady carried on with our booking and answered a couple of questions and then completed the
transaction. Very satisfied.

We always see chris parrot at your Romford branch and she always very helpful and patient.
She has helped in choosing wonderful holiday. Great service.

10/10 Sean always goes that extra mile if your thinking of booking a cruise Sean’s your man !!

Staff are always welcoming.
The listen to what you want and go above and beyond to help you find the perfect holiday.

Very helpful and friendly, but also made us feel confident that everything would be completed in a professional manner.

The lady who dealt with is was very welcoming, listened to what we said and gave us advice

Fantastic service by Lily-Mae a very fast and efficient service booking airport parking!

Very helpful member of staff who did everything to fulfil our request.

This was my first time using hays travel , Denise our assistant for booking the holidays was outstanding and gave the right advice for our needs without any up selling of products and tailored our holiday as such . Can’t thank her enough will definitely use again.

Sean is our go to man. His service is impeccable. Always attentive and very easy to get hold of. He takes time to understand his customer in order to secure the best holidays, flights and add on services for them. We have been using Sean for many years and the service we receive has remained consistently excellent throughout.

Our experience at Hays Travel Romford was very positive. Our travel consultant Lily-Mae was very helpful and very polite. She helped us choose our cruise and our cabin. Mr & Mrs Lowin 21/2/2026

Very easy to book a holiday, having all the work done for you, and by such friendly staff.

Outstanding service from start to finish. The lady who helped us went above and beyond, making sure every detail was taken care of. Nothing was too much trouble for her.

The service provided gave us great confidence to book. Always happy to answer any questions too. Very friendly too - not pressured to make a decision.

I was very very happy with my outcome for a holiday booked with Louise. She is always very helpful and goes above and beyond for her customers. Nothing is too much trouble and she understands me very well as I am non verbal. I’m quite comfortable in her company.

Seen almost immediately. Good advice given and holiday booked with no fuss. Everything we needed explained was dealt with in a professional and pleasant way.

Really friendly enviroment, my Agent Sean was amazing, very patient, helpful, go above and beyond, I will be telling all my friends about Hays Travel Romford Branch.