After having our flights cancelled on Tuesday and calling in at such short notice, Donna was fantastic and really helped us with everything we needed. Now sat in Zante having a nice cold beer thanks t... See more
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See what reviewers are saying
All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
Company replied
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
496 reviews
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Reply from Hays Travel - Runcorn Church St
Thank you for your lovely comment.
Excellent Customer Service
The customer service I received was excellent. Liz took the time to find what I was looking forward and reassured me when I had questions.
Really impressed with how quickly I received holiday information and quotes.
Thanks so much Liz
October 2, 2025
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment. Delighted we were able to get you booked here at Runcorn Church Street.
I e mailed branch and never had a Replh…
I e mailed branch and never had a Replh most unusual ?????
October 2, 2025
Reply from Hays Travel - Runcorn Church St
I am so sorry you were disappointed with no response to your last email. I understood after your last email you were going to make enquiries onboard and try book then if you got a better deal. Once again I can only apologise. Sheila
I have booked with hays travel multiple…
I have booked with hays travel multiple times and it has always been a breeze they have great knowledge and recommendations, super efficient and really friendly, especially Sheila
October 2, 2025
Reply from Hays Travel - Runcorn Church St
Thank you for booking with Hays Travel Church Street and for your lovely comments. Delighted to help get your holiday booked.
Very helpful holiday booked with in an…
Very helpful holiday booked with in an hour nice coffe too thankyou
September 21, 2025
Reply from Hays Travel - Runcorn Church St
Thank you for you positive feed back, Its always nice to see you . best regards Sheila
Liz was very helpful and gave us lots…
Liz was very helpful and gave us lots of suggestions. She really understood what we were looking for.
September 23, 2025
Reply from Hays Travel - Runcorn Church St
Thanks Clarabelle! appreciate the feedback!
Liz was wonderful
Liz was wonderful.
So patient with our requests.
Listened to our requests and found holidays that suited.
She found lots of choices.
September 23, 2025
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for booking with Liz at Hays Travel.
Excellent service from Sheila who…
Excellent service from Sheila who helped us to get a perfect holiday at a great price
August 31, 2025
Reply from Hays Travel - Runcorn Church St
Thank you for your kind comments, I'm glad we got you all sorted and hope you enjoy Mrs Egerton birthday celebrations. Sheila
Many thanks to Liz who was amazing at…
Many thanks to Liz who was amazing at booking some very complicated flights for me. She is a star!!
August 29, 2025
Reply from Hays Travel - Runcorn Church St
Glad we could help have a great time away
I had a lovely day and had a lovely…
I had a lovely day and had a lovely lady serving me she found me a great holiday and it is hard sometimes to find a holiday because I am single travel and not many hotels have single rooms but the lady found me one and I am so happy to know I am going on holiday I do travel a lot and I all ways use hays travel they are so good
August 18, 2025
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment. Glad to be able to get your holiday booked. Donna.
People who can sort it
Nothing could of been better the staff did everything to get us our city break and believe me it was not easy and straight forward but we got there so thank you
August 6, 2025
Reply from Hays Travel - Runcorn Church St
Thanks for your feedback, really appreciate it! Glad we got you sorted!
Reply from Hays Travel - Runcorn Church St
Thank you so much for your positive feedback. You make it so easy as you always know what you want. Sheila
IOM short break
As usual everything I wanted was sorted. Made sure got best deal,flights and hotel. Staff so pleasant and friendly I would not go anywhere else to book my trips away,5th time this year 😎😂
July 24, 2025
Reply from Hays Travel - Runcorn Church St
Thankyou for booking with Runcorn Church Street
All the girls in the shop are excellent…
All the girls in the shop are excellent at there jobs, plus l wouldn't go anywhere else to book a holiday
July 23, 2025
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment. It was our pleasure to get your holiday booked.
I love going into Hay Travel Church St…
I love going into Hay Travel Church St Runcorn. We have booked a trip in 2027.
The staff are supremely helpful.
July 9, 2025
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely comment. Delighted to help get you booked!
Donna.
My first cruise holiday
Donna was a very helpful young lady, who went through everything with me, reassured me that I understood everything, and gave me tips about spending money using a card.
July 8, 2025
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment. Was delighted to be able to get you booked!
A very helpful staff member
The rep, Donna, was very patient courteous and understanding of our requirements (we are relatively inexperienced in booking holidays!) She took into account the desired location, flight timings etc. Great service. Thanks
July 2, 2025
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment. It was my pleasure, delighted to help get your holiday booked.
Karen was very helpful sorting out a…
Karen was very helpful sorting out a problem with website query for a Money card and we then looked at a holiday . Karen gave us all the information and a discount too , very helpful and friendly , great service again from Hays .
June 28, 2025
Reply from Hays Travel - Runcorn Church St
it was my pleasure, thankyou for the lovely cakes and for booking with Runcorn Church Street x
Liz was brilliant as per usual
Liz was brilliant as per usual. To be fair all the staff are very helpful and always listen to what the customer wants.
Liz got exactly the holiday I went jn to book and dispite having to ring people to add stuff...and chase for different times etc nothing was to much issue amazing little store
June 12, 2025
Reply from Hays Travel - Runcorn Church St
Delighted to help and get you booked! Thank you for your lovely comments.
I liked the fact that the rep( Karen ) went out of her way to get the best deal for us.
I like d the fact that I he
June 4, 2025
Reply from Hays Travel - Runcorn Church St
Thanks for booking at Church Street
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