After having our flights cancelled on Tuesday and calling in at such short notice, Donna was fantastic and really helped us with everything we needed. Now sat in Zante having a nice cold beer thanks t... See more
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All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
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The staff Shelia and Jess are amazing…
The staff Shelia and Jess are amazing and very helpful , had an issue and Jess sorted it out for me , I was really grateful. Staff are very knowledgeable and very friendly, always reliable give good advice too. Thanks

Reply from Hays Travel - Runcorn Church St
Always a great experience at Hays, Runcorn Church Street!
A huge thank you to Liz for her time on Saturday in helping us to book, not one, but two holidays!!
We went in with the intention of booking Mexico, and thanks to Liz's expertise knowledge and recommendations we have booked a holiday that we cant stop thinking about. It is somewhere we have never travelled to before, but Liz gave us the insight into the areas.
Our experience in booking was great from start to finish, Liz gave us options for different hotels based on our preferences and had great suggestions based on her previous holidays or other holidaymakers. Every question we had was answered, and we didnt feel rushed into decision making.
Thank you!!! xxx

Reply from Hays Travel - Runcorn Church St
The welcome I received in the Travel Agency was excellent 👌 👍 Thank You. 👌👍😄😊
As soon as I walked into the shop the young lady welcomed me into the shop and beckoned me in. That in it self made me want to make enquiries about booking a holiday. I was given time to ask questions about a holiday. At the end of my visit I felt really good at the opportunity to book a holiday that I want. 😄😄😄😄. All I can say now is. Thank you for the welcome I received.

Reply from Hays Travel - Runcorn Church St
Holiday search
Liz was very helpful and attentive in various destinations we enquired about

Reply from Hays Travel - Runcorn Church St
Staff very helpful
My friend and I came to the Runcorn shop to book our holiday, from the moment we entered, staff were welcoming and helpful.

Reply from Hays Travel - Runcorn Church St
Went in to book a holiday which I have…
Went in to book a holiday which I have not done and told Donna what I wanted and she done a great job and I booked it.

Reply from Hays Travel - Runcorn Church St
Never go anywhere else
Never go anywhere else. Jess helped me choose the right hotel for us looking at different options and recommendations. Thank you

Reply from Hays Travel - Runcorn Church St
I dealt with Donna again and she was…
I dealt with Donna again and she was very helpful. I was looking for something for my friend and I for New York in December 26 and she found us a great location on the dates we wanted and talked us through everything very clearly.

Reply from Hays Travel - Runcorn Church St
Staff really helpful and friendly
Staff really helpful and friendly. Listened to what I wanted and got me a great deal on a holiday. Was really easy and stress free.

Reply from Hays Travel - Runcorn Church St
Customer service at its best
Jess was very helpful helping me and my sister make the right choice for our holiday, she made various searches to secure the right options for us. The little things can very often be as important as the bigger things so this was very much appreciated

Reply from Hays Travel - Runcorn Church St
Excellent customer service
Although we knew what we wanted, Jessica went through each company thoroughly to see what the best option was. She was very helpful.

Reply from Hays Travel - Runcorn Church St
Sheila was very efficient and helpful…
Sheila was very efficient and helpful with organising our holiday, nothing is too much trouble, all questions were answered and explained.

Reply from Hays Travel - Runcorn Church St
DECIDED TO TAKE A COACH HOLIDAY
DECIDED TO TAKE A COACH HOLIDAY, CALLED INTO HAYS TRAVEL, SAT BACK, & THEY DID ALL THE WORK FOR ME. VERY IMPRESSED.

Reply from Hays Travel - Runcorn Church St
Great service
Great service. Booked two holidays and the girl was very patient with two older people.

Reply from Hays Travel - Runcorn Church St
Listened to needs and didn’t rush
Sheila was very helpful sourcing us a…
Sheila was very helpful sourcing us a cruise out as we have one passenger who was wheelchair bound

Reply from Hays Travel - Runcorn Church St
Sheila in Hays travel Runcorn church…
Sheila in Hays travel Runcorn church street is absolutely fantastic always there to guide us through everything we need to know, makes us very welcome and booked holiday with no stress you know everything will be done correctly, she is a credit to the company, thank you for another enjoyable experience xx

Reply from Hays Travel - Runcorn Church St
The advisor was very helpful polite and…
The advisor was very helpful polite and helpful as always

Reply from Hays Travel - Runcorn Church St
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