All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
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See what reviewers are saying
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
Wow how easy was that! Contacted Hays as I was struggling to find a deal for Christmas and new yea, I had an idea of what we wanted. Donna was amazing, efficient, responsive most of all creative and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
495 reviews
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Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and choosing to book with Runcorn Church Street.
Reply from Hays Travel - Runcorn Church St
Thank you for your feedback its good to know you enjoyed our service. Sheila
Reply from Hays Travel - Runcorn Church St
Jessica,
We appreciate your kind words and are so glad our team could provide such excellent support. Thank you for recommending us!
runcornchurch, Hays Travel
Always a pleasure to book with Hays…
Always a pleasure to book with Hays lovely staff and easy to plan holidays with
March 10, 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your positive feed back, its always lovely to see you in store. Sheila
Excellent service very friendly staff
Excellent service very friendly staff, lot of knowledge
March 3, 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for booking again with us. It was my pleasure, as always. Donna.
Very good and professional experience…
Very good and professional experience at the old town shop. When through the holiday very thoroughly and went out of there way to go through all the options we was looking for. A great experience. Thank you.
March 1, 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your positive feedback, it is always nice to know we are doing a good job.
Great staff
I have booked with this company for the last 9 years always great service fabulous staff very knowledgeable
February 20, 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and for choosing us to book your holiday. It was my pleasure. Donna.
Great service
I was served by a lovely girl called jess, i told her what i wanted, and she booked everything, full holiday including seats, it was all very easy, jess was very helpful and friendly, my sister had booked the same holiday days before, I had decided to go with her, everything is done for you, even get printed paper work, which i like, also they will check you in when the time comes, great service cannot complain.
February 21, 2026
Reply from Hays Travel - Runcorn Church St
We're so happy that we could provide such a helpful and easy booking experience for your holiday. It's great to know that you appreciated the full service and assistance we offer! Thank you for sharing your positive feedback.
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment. It was a pleasure to get you both booked. Donna.
Hays Runcorn
The girl who dealt with us was very helpful. She listened to what I wanted, made helpful suggestions and wàsnt pushym
February 8, 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely comment. Delighted to help book your holiday.
Liz was amazing as always would not go…
Liz was amazing as always would not go anywhere else
February 3, 2026
Reply from Hays Travel - Runcorn Church St
Thank for your lovely comment and for booking with Runcorn Church Street!
Runcorn, Church Street…
Our travel agent Elizabeth at Hays Travel in Runcorn was excellent. She spent lots of time supporting me to make a decision and helped me get a great deal on a holiday
February 3, 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely review and for booking with us. It was our pleasure to help get you the holiday you wanted.
Stress-free booking experience
The staff at Hays were helpful and knowledgeable and made the booking process easy and stress-free.
January 15, 2026
Reply from Hays Travel - Runcorn Church St
We appreciate you sharing your experience with us. We are so glad we made your booking process easy and stress-free with our knowledge.
Hays Travel
Booking with Hays Travel.
We had booked with Hays Travel in the past with Sheila and she was helpful and polite yet again.
January 31, 2026
Reply from Hays Travel - Runcorn Church St
Rita and Neil,
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that you found our service helpful and polite.
Hays Travel
HAYS DID A GREAT JOB.
Dona and Jess at the Runcorn Church St store where most helpful helping us plan our upcoming holiday to Tenerife.
January 31, 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely feedback!
We’re so happy we were able to help plan your Tenerife holiday. Thanks again for booking with us. Donna & Jess
Helpful Travel Consultant
Helpful Travel Consultant
The travel consultant Jess Turner was most helpful, she found the holiday we were looking for at price which suits our budget.
We were able to take advantage of discounts available and book the aircraft seats which we desired. Altogether an positive experience.
February 1, 2026
Reply from Hays Travel - Runcorn Church St
We appreciate you taking the time to share your positive experience. We're happy to hear that our consultant was helpful in finding a holiday that suited your budget and preferences.
Hays Travel
Correspondence was perfect
Correspondence was perfect, everything double checked so there was no misleading in the booking ensured we was happy with everything and also offered to come into the shop to print or go over anything spot on. Donna was who we dealt with top marks a credit to the company
February 1, 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely review! I’m really glad you were happy with everything — it was a pleasure helping you and your family and making the booking process as clear and stress‑free as possible. Exciting times ahead now your holiday is all booked!
If you need anything at all, I’m always happy to help. Many thanks again for booking with me.
Donna.
The lady was amazing with being…
The lady was amazing with being disabled she spent lots of time finding the right place she was great explained everything her name was Sheila lovely lady very happy and made me and my sister feel very comfortable
January 31, 2026
Reply from Hays Travel - Runcorn Church St
Thank you so much for you great feedback, it is much appreciated, Sheila
Great staff and great prices
We always use Hays Travel in church st. Runcorn. The staff are proffesional and friendly and all our holidays are great prices.
January 22, 2026
Reply from Hays Travel - Runcorn Church St
Thank you for your positive feedback it is much appreciated.
The staff Shelia and Jess are amazing…
The staff Shelia and Jess are amazing and very helpful , had an issue and Jess sorted it out for me , I was really grateful. Staff are very knowledgeable and very friendly, always reliable give good advice too. Thanks
January 27, 2026
Reply from Hays Travel - Runcorn Church St
Beryl,
We appreciate your kind words! We're so glad that our team could assist you and resolve the issue effectively. Thank you for recognizing their knowledge and helpfulness.
Jess :)
Hays Travel
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