After having our flights cancelled on Tuesday and calling in at such short notice, Donna was fantastic and really helped us with everything we needed. Now sat in Zante having a nice cold beer thanks t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
Company replied
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
496 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking a cruise. Usual efficient process to book our…
Usual efficient process to book our holiday. Sound advice given. Thanks to Sheila.
February 12, 2025
Reply from Hays Travel - Runcorn Church St
Dear Mr Hood, as always it is a pleasure booking your holidays. Thank you for your comments.
regards
Sheila
I always use the same shop to book my…
I always use the same shop to book my holidays.i trust the staff they listen to what I want then help finding my holiday. They have never let me down. And I’m always happy and looking forward to my holiday
February 12, 2025
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely comment and booking with us again. Donna.
Reply from Hays Travel - Runcorn Church St
Thankyou for your kind words
We always use this shop
We always use this shop , regardless of the travel company occupying . We use for Shiela who has booked all our holidays for over 20 years . She is the best at her job . Makes it all effortless
February 10, 2025
Reply from Hays Travel - Runcorn Church St
Thank you for such positive feedback. It's always a pleasure getting your holidays sorted. Sheila
Very helpful and didnt feel pressured…
Very helpful and didnt feel pressured into booking a holiday.
February 9, 2025
Reply from Hays Travel - Runcorn Church St
Glad I was able to help
Liz called me back straight away once I…
Liz called me back straight away once I had given her an idea of what holiday I was interested in
Was very professional, pleasant and courteous
Experience was so good I now feel I will be going back to booking through a travel agent rather than online
January 27, 2025
Reply from Hays Travel - Runcorn Church St
Thanks so much for your lovely review Abbie. We really appreciate it! Thankyou!
Liz is always extremely helpful
Liz is always extremely helpful, nothing is too much trouble. Fantastic service.
January 7, 2025
Reply from Hays Travel - Runcorn Church St
Thankyou for booking here at Church Street
Very helpful staff
Very helpful staff. Went through lots of cruise options with us & helped to find the best cruise for us
January 14, 2025
Reply from Hays Travel - Runcorn Church St
So glad we could help find the perfect cruise for you both
Abbey was very helpful and…
Abbey was very helpful and knowledgeable helping us to find our perfect holiday.
January 11, 2025
Reply from Hays Travel - Runcorn Church St
Glad we could help
…our holiday
Sheila who dealt with us was extremely helpful, didn't rush us with our decisions. Nothing was too much trouble.
January 10, 2025
Reply from Hays Travel - Runcorn Church St
Thank you so much for your lovely feedback.
It is much appreciated,
Sheila
I had a great experience with Hays…
I had a great experience with Hays Travel in Runcorn. Liz was amazing, spending a lot of time planning my trip to New York and a Bahamas cruise to perfection. She was friendly, informative, and patient throughout. Even when we booked last minute for half term, the team quickly emailed several holidays, making it easy to choose. The agents, including Karen, were helpful, answering all our questions and adjusting to our requirements. Although our first choice was unavailable, Karen found us a fantastic alternative. Overall, highly satisfied with the service!
October 20, 2024
Unprompted review
Reply from Hays Travel - Runcorn Church St
We are so glad we can help find your holidays and thankyou for your lovely review
It was a very good experience staff…
It was a very good experience staff were very pleasant and helpful
November 23, 2024
Reply from Hays Travel - Runcorn Church St
thankyou for booking with Hays Travel Church Street
Karen at Runcorn hayes travel was…
Karen at Runcorn hayes travel was amazing and helped a lot with my booking, took a lot off stress off the experience and found exactly what we wanted
November 19, 2024
Reply from Hays Travel - Runcorn Church St
Thank you for leaving a review it was a pleasure to help find your perfect holiday xx
Omg Sheila went above an beyond her job…
Omg Sheila went above an beyond her job over the last week or so with me giving me all the advice an help I needed. Searching the best places for me . Highly recommend hays to help an book your holidays
November 15, 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for booking with us here at Church street, it is are pleasure to help search your perfect location x
Reply from Hays Travel - Runcorn Church St
Thanks for your kind words :)
All the staff were very helpful
All the staff were very helpful. They went out if their way to find the holiday we were looking for.
October 27, 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for using Runcorn Church Street
Sheila in Runcorn Old Town was amazing…
Sheila in Runcorn Old Town was amazing she took time with us taking our wishes into consideration we finally booked a break and was treated amazingly
September 20, 2024
Reply from Hays Travel - Runcorn Church St
So glad you had an amazing holiday
VeMy experience ry friendly staff and very helpful
Very friendly staff and very helpful
October 6, 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for your kind words
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.