After having our flights cancelled on Tuesday and calling in at such short notice, Donna was fantastic and really helped us with everything we needed. Now sat in Zante having a nice cold beer thanks t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All of our expectations were met from the moment we walked into Hays Travel Church St branch in Runcorn. We were looking to book some winter sunshine, we were asked our likes and dislikes for our holi... See more
Company replied
Donna organized are trip to see Andre Rieu's Maastricht concert next year with Shearings, The staff are so helpful and clarify everything you need to know about the holiday. Request are seats on coach... See more
Company replied
The lady was kind good at her job and found me a cheap holiday which I'm very pleased with very good service which l always use hays travel to book my holidays
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Church Street, WA7 1LR, Runcorn, United Kingdom
- 01928238991
4.9
Excellent
496 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
First class service from Liz, we spent so much time planning my trip to New York with Bahamas cruise, until we got it all right for my needs, so friendly, informative, patient, nothing to much trouble. Thank you
October 8, 2024
Reply from Hays Travel - Runcorn Church St
So glad you came to us to help you plan your holiday
Reply from Hays Travel - Runcorn Church St
Thankyou
We decided last minute to go away in…
We decided last minute to go away in half term and I literally rang up the runcorn old town branch gave them my preferences and the same day about 7 holidays were emailed to me. It was a tough decision but we’re now booked, checked in and hays travel card sorted. Really happy 😃
October 3, 2024
Reply from Hays Travel - Runcorn Church St
Have an amazing holiday
Reply from Hays Travel - Runcorn Church St
Thank you, have an amazing holiday
Karen was great
Karen was great, had answers to all our questions and found us exactly what we were looking for.
September 28, 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for using Hays Travel Church street to book your next holiday
Choices
The agent that helped me choose the right booking listened to my requests, dates financial etc and offered me some choices
I find all the agents helpful and informative and friendly
September 19, 2024
Reply from Hays Travel - Runcorn Church St
thankyou for booking with Hays travel church street
Top service as usual
Top service as usual, Liz was very professional and really nice to deal with.
September 22, 2024
Reply from Hays Travel - Runcorn Church St
Thank you for your kind words. We're delighted to hear you had a positive experience.
Reply from Hays Travel - Runcorn Church St
Thank you for your kind words. We're delighted to hear you had a positive experience.
Reply from Hays Travel - Runcorn Church St
Glad we could help
Very professional and very polite staff…
Very professional and very polite staff
Helped us find what we wanted and the best price
September 9, 2024
Reply from Hays Travel - Runcorn Church St
Thank you for your lovely comments it is much appreciated. Glad we found exactly what you were looking for.
Excellent
Excellent, not pressured into the first cruise looked at, picked at the third attempt.
September 6, 2024
Reply from Hays Travel - Runcorn Church St
Glad we could help
Karen was very thorough and nothing was…
Karen was very thorough and nothing was too much trouble. It took a long time to find the holiday we wanted but she went the extra mile and we got there in the end with all our needs successfully added.
September 4, 2024
Reply from Hays Travel - Runcorn Church St
Glad we found the holiday you both wanted. hope you have an amazing time x
C.M.K
My recent visit to Hays Travel in Church Street Runcorn was to enquire about Travel Insurance . I found the staff most welcoming and helpful. The information I received was comprehensive and clearly delivered. My purchase was concluded very quickly and confirmation was emailed to me immediately. I have already recommended this branch to two friends without any hesitation.
August 23, 2024
Reply from Hays Travel - Runcorn Church St
Thanks for taking the time to send us a review, It was my pleasure helping with your travel insurance. Thanks again Keith
Staff were excellent in getting me what…
Staff were excellent in getting me what I needed with the minimum of fuss which meant I could devote my own time to work. They were very helpful and totally professional throughout.
August 20, 2024
Reply from Hays Travel - Runcorn Church St
Glad we could help
Very friendly and helpful staff
August 21, 2024
Reply from Hays Travel - Runcorn Church St
Thankyou for booking with us, It was lovely meeting you both and I am here for any questions or assistance.
Sheila
staff were extremely helpful during my…
staff were extremely helpful during my visit
they were polite and friendly and could not do enough for me to get my booking sorted
August 14, 2024
Reply from Hays Travel - Runcorn Church St
It was my pleasure making sure you got exactly what you were looking for, Hopefully see you soon, Keith
George’s holiday ☀️☀️🍺🍺
All good as usual been here several times
Sheila always sorts my holiday out really well
Once again thank you 😊👍 .
August 12, 2024
Reply from Hays Travel - Runcorn Church St
Hi George as always thank you for your kind comments. Its nice when you come in store and we have a good catch-up, see you soon regards Sheila
Experienced, friendly & knowledgeable…
Keith at Hays Travel worked hard to find us the perfect trip - one of lifetime trip!! Thorough, talked us through everything, listened to what we wanted & gave us several options. Used Hays travel many times and slways so helpful & friendly, definitely recommend them.
July 28, 2024
Reply from Hays Travel - Runcorn Church St
Aww it was an absolute pleasure, I loved finding the correct tour for you and, slightly jealous because it looks amazing!! See you soon,
Keith
Always have a friendly welcome at the church street branch in Runcorn. Especially Sheila who always looks after us and helps us find the best deals
Always have a friendly welcome at
July 26, 2024
Reply from Hays Travel - Runcorn Church St
Thanks for your lovely feedback, I will pass this on for you :)
Always use Runcorn Hays Travel
Always use Runcorn Hays Travel, staff are always helpful and friendly.
July 24, 2024
Reply from Hays Travel - Runcorn Church St
Thanks for your lovely feedback, we look forward to seeing you again soon :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.