Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recomme... See more
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We recently booked another holiday through Hays Runcorn and to be honest we wouldn't go anywhere else, the staff are amazing, they're so helpful and friendly while still being professional and nothing... See more
Company replied
Jasmine was really friendly, helpful and answered all questions myself and my friend had when booking our short break to Lisbon. She checked the distance hotel was from main part of the city, sorted t... See more
Company replied
All our holidays are booked through Hays Travel. Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal. We have received help... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom
- 01928 237605
4.9
Excellent
799 reviews
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Very quick service
Was seen too as soon as we walked into the store.
We knew what hotel and resort amd date we wanted and Grace was quick to sort out our holiday
May 11, 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Found the staff very helpful
Found the staff very helpful, made the experience very easy
May 10, 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Grace has been so helpful in sorting…
Grace has been so helpful in sorting out our holiday from the hotel flights and assisted travel and nothing was to much trouble for her. We really appreciate her help and we couldn't have done it without her.
May 8, 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Jess who we talk to gave us good and…
Jess who we talk to gave us good and voice on the place.She came a Cross is very confident in her job I was very pleased just looking forward to the holiday now.
May 8, 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Very helpful
Very helpful , informative staff , pleasure to book through them . Always book our holidays with Hayley
April 30, 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Great experience at Hays Travel
Great experience at Hays travel found agent very knowledgeable in all aspects of my booking and able to book holiday destination insurance anx car parking all in ond place makes life easy.
April 30, 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
staff always helpful.love this shop
May 1, 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this lovely review :)
Always a good deal at our Hays…
Always a good deal found at our Hays branch! Very helpful staff! Another one booked and all taken care of by Hays Runcorn
April 14, 2026
Reply from Hays Travel - Runcorn
F Cockram,
We appreciate you taking the time to share your positive experience! We're so happy to hear that our team is helpful and finds you great deals.
Runcorn store is the only place I'll go…
Runcorn store is the only place I'll go to book a holiday . The manager leanne and her team are always willing to help with any issues or questions you have .
April 18, 2026
Travel agent was very efficient and…
Travel agent was very efficient and very friendly
April 16, 2026
I'd not a clue on what I was wanting or…
I'd not a clue on what I was wanting or doing. But Haley was Absolutely amazing going through everything so I could understand what I was asking for. Am so happy am of on a cruise next year. And will definitely book all trips with hays 😌. Annmarie
April 17, 2026
I went in to your Hays Runcorn branch…
I went in to your Hays Runcorn branch and spoke to a young lady called Jessica on the 15th of April I found Jessica so friendly and helpful nothing was too much trouble for her this is the second time this year I’ve booked with you and this was mostly due to your lovely staff
April 16, 2026
Grace was very friendly & professional…
Grace was very friendly & professional made it very easy to book my holiday, she listened to everything I wanted and booked the exact holiday for me
April 12, 2026
Reply from Hays Travel - Runcorn
Thankyou for this amazing review
Hays travel is a great place to book…
Hays travel is a great place to book your holiday the stuff are great to deal with when you leave you know that everything is done correctly so you look forward to your holiday
April 11, 2026
Reply from Hays Travel - Runcorn
Carmel,
We're happy to hear that you find our team great to deal with and that you feel confident in your holiday arrangements when booking with us. Thanks for your review!
Abbey went above and beyond for me and…
Abbey went above and beyond for me and got me the best deal she could for us as a family of 6 to go to Disneyland Paris. She sorted transfers and eased my anxiety as I’d have young children with me
April 7, 2026
Reply from Hays Travel - Runcorn
Charlene,
We're so happy we could find the best Disneyland Paris deal for your family!
We've booked with Hays Travel in Runcorn …
We've booked with Hays Travel in Runcorn before, and always get a great service. The staff are welcoming and helpful, finding out what we're looking for and giving suggestions. We found a great holiday this time and all the booking was done quickly, the representative even managed to find some further discount for us.
April 4, 2026
Reply from Hays Travel - Runcorn
Alan,
We appreciate you choosing to book with us again in Runcorn. We're happy to hear that you find our staff welcoming and helpful, and that you found a great holiday with a discount. Thank you for your kind feedback!
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