Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recomme... See more
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We recently booked another holiday through Hays Runcorn and to be honest we wouldn't go anywhere else, the staff are amazing, they're so helpful and friendly while still being professional and nothing... See more
Company replied
Jasmine was really friendly, helpful and answered all questions myself and my friend had when booking our short break to Lisbon. She checked the distance hotel was from main part of the city, sorted t... See more
Company replied
All our holidays are booked through Hays Travel. Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal. We have received help... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom
- 01928 237605
4.9
Excellent
799 reviews
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We've booked with Hays Travel in Runcorn …
We've booked with Hays Travel in Runcorn before, and always get a great service. The staff are welcoming and helpful, finding out what we're looking for and giving suggestions. We found a great holiday this time and all the booking was done quickly, the representative even managed to find some further discount for us.
April 4, 2026
Reply from Hays Travel - Runcorn
Alan,
We appreciate you choosing to book with us again in Runcorn. We're happy to hear that you find our staff welcoming and helpful, and that you found a great holiday with a discount. Thank you for your kind feedback!
As always fantastic service always…
As always fantastic service always polite, friendly and helpful. We go nowhere else.
March 28, 2026
Reply from Hays Travel - Runcorn
onathan hunt,
We appreciate your continued loyalty and are so glad that you find our service fantastic, polite, friendly, and helpful.
Grace was amazing
Grace was amazing , I gave her dates placed etc and she came up with a number of holidays suitable.
I came in and booked great service
April 4, 2026
Reply from Hays Travel - Runcorn
Mrs Ralston,
We appreciate you taking the time to share your experience. We're happy to hear that we were able to find a number of suitable holidays for you and provide great service.
Easy to book the holiday with the…
Easy to book the holiday with the guidance offered. Friendly and professional.
April 1, 2026
Reply from Hays Travel - Runcorn
Thank you for your lovely review :)
Booking with Hays Travel
From the minute I walked through the door Hayley couldn’t do enough for me. Nothing was too much trouble and she answered every question I had perfectly. Thank you for your help!
March 30, 2026
Reply from Hays Travel - Runcorn
Miss Michelle Dyson,
We appreciate you taking the time to share your experience. We are so happy to hear that our assistance was helpful and that all your questions were answered thoroughly.
Experience was fantastic - Grace was amazing
Experience was fantastic - especially as I wanted to book within a few days, and unsure where to go.
Grace was amazing and patient - you have a star on your hands there.
March 29, 2026
Reply from Hays Travel - Runcorn
Andrew Langley,
We're happy to hear that you had a fantastic experience, especially with the short notice. We appreciate your kind words regarding our team member; we are so lucky to have them!
Kind regards
Alison
Hays Travel
Pontefract
Staff in Runcorn shopping city are very…
Staff in Runcorn shopping city are very helpful nothing is to much for them excellent customer service
March 18, 2026
Reply from Hays Travel - Runcorn
Ms Rita Dunbavand,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our team was helpful and provided excellent service.
runcorn, Hays Travel
Found the holiday on line and went…
Found the holiday on line and went straight to hays travel and they did everything for us fantastic thank you so much we always use hays travel they are brilliant
March 15, 2026
Reply from Hays Travel - Runcorn
john jones,
We're so happy we could assist you with your holiday booking! Thank you for choosing us; we appreciate your continued loyalty and brilliant feedback.
runcorn, Hays Travel
Very informative and helpful
March 13, 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this lovely review!
Great service freindly and proffesional.
March 13, 2026
Reply from Hays Travel - Runcorn
t burgess,
We appreciate your kind words! We are so happy that you found our service friendly and professional.
runcorn, Hays Travel
Very friendly and helpful staff who…
Very friendly and helpful staff who listen to you and assist you to achieve the holiday you want. Thank you to Haley who was excellent as always.
March 5, 2026
Reply from Hays Travel - Runcorn
Thankyou for this lovely review!
Lovely Leanne at Runcorn Branch.
Lovely Leanne at Runcorn Branch.
We have booked many holidays here and she has always gone out of her way to find a suitable holiday for us.
All the ladies are lovely as well, very friendly and and helpful.
March 3, 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this fab review!
Another great experience at Hays travel…
Another great experience at Hays travel Runcorn shopping city as always great service the staff are so nice and very good at there jobs i was in and out in 15 minutes holiday booked very happy
March 12, 2026
Reply from Hays Travel - Runcorn
Samuel customer,
We're so happy a member of our staff was very helpful and looked after you so well! We appreciate your kind words; it means a lot to us.
runcorn, Hays Travel
Very helpful member of staff called…
Very helpful member of staff called Grace looked after me and my friend went through holidays with us and she could not have been more helpful. She is an asset to your store.
March 10, 2026
Reply from Hays Travel - Runcorn
Samantha Crockett customer,
We're so happy a member of our staff was very helpful and looked after you and your friend so well. We appreciate your kind words; it means a lot to us.
runcorn, Hays Travel
Very friendly and welcoming on problems…
Very friendly and welcoming on problems will book with them again
March 1, 2026
Reply from Hays Travel - Runcorn
Catherine,
We appreciate your kind words and are so happy we could help with any issues. We look forward to assisting you again!
runcorn, Hays Travel
Hays Travel have a great team behind…
Hays Travel have a great team behind them and very professional in the job they do. I was really happy with my last holiday to Tunisia and I have booked a lot more holidays with the Hayes team at Runcorn.
March 6, 2026
Reply from Hays Travel - Runcorn
Mr Michael Malvern,
We appreciate your fantastic feedback! We're so glad you were happy with your holiday to Tunisia and that our team at Runcorn has been helpful with your bookings.
runcorn, Hays Travel
Reply from Hays Travel - Runcorn
Thank you so much for the lovely review :)
Reply from Hays Travel - Runcorn
Gualtiero Bogni,
We're glad you enjoyed the tranquil environment and good service. Thank you for your positive feedback; it means a lot to us.
runcorn, Hays Travel
Hassle free holiday booking
Knowledgeable staff, very friendly and approachable. Hassle free booking experience and fantastic prices. Good communication after the booking too. Would 100% recommend
February 28, 2026
Reply from Hays Travel - Runcorn
Thank you so much for the lovely review :)
Reply from Hays Travel - Runcorn
Thank you so much for the lovely review :) Regards, Leanne
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