Jo. She was able to find me a last min holiday with all my requirements.( A big relief after searching on line for hours and not getting anywhere!)She assisted with flight boarding passes,contacts as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sarah & Jo were exceptional. They listened to everything we asked they found us a holiday which covered all our requirements they are very professional helpful kind all the staff in Hayes rustington... See more
Company replied
Elisa could not have been more helpful, knowledgeable and friendly and we will certainly come back to her again and will be recommending her to everyone 👍👍
We were given the best choice of the holiday we wanted and a great deal. Alisa ( from the Rustington Travel agency), who was dealing with our chosen holiday, gave us very good advice and was very hel... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Street, BN16 3DP, Rustington, United Kingdom
- 01903 868810
4.9
Excellent
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
Hays Rustington
As usual Sarah at Hays Rustington went above and beyond to get our family cruise booked.
May 1, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
Friendly experienced advisor (Jo)
Friendly experienced advisor (Jo). Easy to book my cruise, everything explained, my preferences accepted, good price considering I am a solo cruiser
May 1, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a great trip !
Sarah was so very helpful that we…
Sarah was so very helpful that we booked our cruise straight away couldn’t ask for more there a great group in Rustington West Sussex
April 30, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
The service was excellant with Chelsea…
The service was excellant with Chelsea yesterday and a price was agreed but today I have received comfirmation by email and the price has increased by £1,563,59 which I am not prepered to, pay
April 29, 2026
Reply from Hays Travel - Rustington
As confirmed, the cost you're paying is the lower price as agreed with Chelsea.
Please call or email us here at the store, we're open every day except Sundays.
The staff are always very helpful and…HAPPY HOLIDAYS
The staff are always very helpful and knowledgeable .
We have been coming to the Rustington travel agency for many many years .
April 27, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a have a great time !
I hadn't been to Hayes travel before…
I hadn't been to Hayes travel before but would definitely recommend. Sarah was amazing,so helpful. I knew what I wanted and where we wanted to go also as a first airport assistance for my partner. Sarah did it all. Just so thrilled so kind and efficient. Thank you so much. We will be back.
April 26, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a great time !
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a great time !
Excellent service as always
April 17, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wonderful time !
Staff helpful and pleasant and will…
Staff helpful and pleasant and will answer queries or will find out an answer to a question if they are not sure.
April 17, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a lovely holiday !
Holiday in Majorca
Alisa, was so helpful and very knowledgable about so many hotels and areas where we were looking in Menorca and Majorca. Looking forward to my holiday in June!
April 22, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time !
Very happy with the help and for the…
Very happy with the help and for the information given to me.
April 14, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wonderful time !
Very knowledgeable and helpful staff.
Very knowledgeable and helpful staff.
Eager to help answered all my questions and came out delighted having booked my holiday
April 18, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wonderful time !
Excellent service …
From initial phone call to going into shop we were treated like valued customers and booked our holiday all forms were done for us and boarding passes printed we are both OAPS and appreciated this
Thank you Chelsea
April 16, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wonderful time !
Jacob very helpful.
April 16, 2026
Reply from Hays Travel - Rustington
Thank you for the kind feedback & have a wonderful time !
Sarah was very helpful
Sarah was very helpful, she helped us pick the best hotel we could for the price we wanted to pay.
Roll on November can’t wait for some sunshine :-)
April 16, 2026
Reply from Hays Travel - Rustington
Thank you for the lovely feedback & have a great time !
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a wonderful time.
Great that Jo Almond knew about Crete…
Great that Jo Almond knew about Crete and could recommend it etc.
April 12, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & hope you have a wonderful holiday.
Chelsea was extremely helpful
Chelsea was extremely helpful, listened to what I wanted at my first visit. When I went back to book she made it happen. All the staff were extremely friendly and welcomed my rather large dog into the shop.
April 7, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & have a lovely time.
The great people in the branch
April 2, 2026
Reply from Hays Travel - Rustington
Thank you for your kind feedback & hope they have a great time !
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.