June was very helpful helping in what turned out to be a confusing booking, partly due to me, and we succeeded in the end. Travel Agents working in their Front of House have time consuming roles wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shop manager ( Debbie?) was very helpful and explained things clearly and professionally. She covered all the details and options available and provided a comprehensive and impressive level of ser... See more
Company replied
That's a few holidays we have booked with Hays travel they are always very professional and friendly. They listen to your budget and get you the best holiday. They also try to price match if you see a... See more
Company replied
The first time I’ve used a travel agent in over 25 years. Debbie in Rutherglen was extremely helpful and supportive. Showing lots of options and booking us our holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
224 Main Street, G73 2HP, Rutherglen, United Kingdom
- 01413198948
4.9
Excellent
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Rutherglen
Thanks for your lovely comments. Megan
Great staff knew exactly what I wanted…
Great staff knew exactly what I wanted and went over and above to help me achieve my
Holiday and got me a great price they were pleasant and. Wet friendly
January 6, 2026
Reply from Hays Travel - Rutherglen
Thanks you for the lovely feedback :)
Debbie was friendly and efficient and…
Debbie was friendly and efficient and made the whole booking " a piece of cake" I now have all my documents and don't need to find a printer. Thank you
January 4, 2026
Reply from Hays Travel - Rutherglen
Thanks for your lovely feedback :)
Staff are always very helpful
Staff are always very helpful, knowledgeable in all areas, giving good advice on holidays.
Happy to go to Hays for holiday bookings
December 24, 2025
Reply from Hays Travel - Rutherglen
Thanks for the lovely comments. Debbie
Super Service!
Incredible service from Debbie and the team! We couldn’t be happier with their successful efforts to secure our family trip to Orlando, especially during the World Cup group stage!
December 7, 2025
Reply from Hays Travel - Rutherglen
Thanks for the lovely comments. Debbie
Reply from Hays Travel - Rutherglen
Thank you for the great feedback! Debbie
the staff where amazing
December 2, 2025
Reply from Hays Travel - Rutherglen
Thank you for the great feedback. Angie
Helpful and pleasant staff
Helpful and pleasant staff. Listened to our requirements for a holiday
November 29, 2025
Reply from Hays Travel - Rutherglen
Thanks you for the lovely feedback and booking with us again x
Perfect holiday found!
Went into Rutherglen branch yesterday to book a holiday. Debbie found us the perfect fit for our family. Debbie was lovely and spent a lot of time searching for a holiday that would work for us. Took the stress out of searching for ourselves and was also great to have some information on the resorts that we hadn’t been to before. Ten out of ten 🌟
November 30, 2025
Reply from Hays Travel - Rutherglen
Thanks you for the lovely feedback :)
We knew where we wanted to go and what…
We knew where we wanted to go and what accommodation we wanted and assistant booked our holiday just as we wanted excellent service again.
November 22, 2025
Reply from Hays Travel - Rutherglen
Thank you for the feedback. Debbie
Reply from Hays Travel - Rutherglen
Thank you for the great feedback. Angie
DEBBIE
Debbie is always amazing and does everything to help booking and organising our holidays
November 21, 2025
Reply from Hays Travel - Rutherglen
Thanks for the lovely feedback Yvonne :)
Great service from Angela in Rutherglen…
Great service from Angela in Rutherglen branch
November 11, 2025
Reply from Hays Travel - Rutherglen
Thanks for the lovely feedback :)
Reply from Hays Travel - Rutherglen
Thanks for the great feedback. Angie
Megan was very helpful when booking our…
Megan was very helpful when booking our holiday. Was all done very easily and she was very informative about Malta. Would definitely book through Hays Travel again.
November 1, 2025
Reply from Hays Travel - Rutherglen
Thanks for the lovely comments. Megan
Went on holiday to Benidorm for 4…
Went on holiday to Benidorm for 4 people, firstly wrong name on one of the passengers boarding pass and as we only noticed the day before we travelled told to pay £150 for name change at airport yet I gave all the passports to Elaine. The private transfers were a nightmare and had to pay for a taxi coming back as they were late and the best thing is we paid for the Sol pelicanos which I had been into hays travel rutherglen on several occasions before booking and the put pub in a sister hotel next door with no aircon and terrible service and had to pay a deposit for the 4 off us for the rooms , nightmare never again hays will hopefully go the way Thomas cook went , with any luck
October 17, 2025
Unprompted review
Reply from Hays Travel - Rutherglen
Hi Mr Higgins. I will give you a call today to discuss thanks you Debbie
Very welcoming and helpful staff
Very helpful staff, magna was full of knowledge and helped pick the right holiday to suit my needs.
November 4, 2025
Reply from Hays Travel - Rutherglen
Thanks for the great feedback :)
Assistant angie very professional and…
Assistant angie very professional and patient will be booking all holiday with angie
October 28, 2025
Reply from Hays Travel - Rutherglen
Thanks you for the great feedback :)
Reply from Hays Travel - Rutherglen
Thanks for the great feedback :)
Reply from Hays Travel - Rutherglen
Thanks you for the great feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.