Hays Travel - Sandbach Reviews 431

TrustScore 5 out of 5

4.9

3 High Street, CW11 1AH Sandbach, GB


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Rated 5 out of 5 stars

We would call Rachel our friend and all members of staff in the Sandbach branch. She always puts great effort into finding the best holiday for us . We always feel reassured that every part of the... See more

Company replied

Rated 5 out of 5 stars

The consultant was knowledgeable, and very patient with us whilst we made our choices. She didn't bat an eyelid at trying alternatives within our itinerary. We haven't used a travel agent for year... See more

Company replied

Rated 5 out of 5 stars

Entered Sandbach shop and was greeted warmly by staff. We wanted a week or so away but no where in particular, Rachel was amazing with suggestions and recommendations, we booked a 10 day holiday and... See more

Company replied

Rated 5 out of 5 stars

Painless, simple, all optional extras explained. The cost of the holiday was 33% cheaper than if we'd done it online (we'd estimated it the night before). Plus we got a £20 discount on airport parki... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 High Street, CW11 1AH, Sandbach, United Kingdom

  • 01270895478

4.9

Excellent

TrustScore 5 out of 5

431 reviews

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Rated 5 out of 5 stars

We really appreciate having a local Branch !!

It is good having a local Branch that knows us as Customers.
Very helpful and friendly.

May 29, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Hi Mrs Storer,

We're so glad our local branch provides helpful, friendly service. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful

Helpful, polite, happy and very professional. Not pushy at all and actually listened to what you had to say.

May 17, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Miss Mancell,

We're so glad we could provide a helpful and professional experience. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service yet again we can't…

Excellent service yet again we can't fault them always get things sorted

May 14, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

wayne,

We appreciate your kind words. We are so pleased to know we could assist you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We would call Rachel our friend and all…

We would call Rachel our friend and all members of staff in the Sandbach branch.
She always puts great effort into finding the best holiday for us .
We always feel reassured that every part of the holiday is covered.

May 12, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you so much Mr Nulty, that is so lovely!!
Always nice to see you and chat
Thanks
Rachel

Rated 5 out of 5 stars

Ladies in the shop at Sandbach was very…

Ladies in the shop at Sandbach was very helpful made the experience good and easy to book my holiday thank you staff in sandbach

May 10, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Stephen,

We appreciate you taking the time to leave us a review. We're happy to hear that our team in Sandbach made booking your holiday a good and easy experience.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Chloe was great she looked at lots of…

Chloe was great she looked at lots of different options for the holiday we wanted finding the perfect choice .

May 3, 2026
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Reply from Hays Travel - Sandbach

customer,

We appreciate your kind words! We are so happy to hear that you found the perfect holiday with us, and we will pass on your comments.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Super Harry

Harry Evans is such a great person to deal with. He has vast knowledge of the travel industry and places, always goes the extra mile in getting what we want
Thanks Harry 😁

April 30, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mrs Smedley,

We appreciate you sharing your kind words. We're so glad to hear that you value the vast knowledge and extra effort in getting what you want.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

The consultant was knowledgeable

The consultant was knowledgeable, and very patient with us whilst we made our choices. She didn't bat an eyelid at trying alternatives within our itinerary.
We haven't used a travel agent for years, but would definitely do so again.

April 23, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We appreciate your kind words! We're happy to hear that our consultant was able to find what you were looking for & are so glad you would book with us again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The agent was very knowledgeable and…

The agent was very knowledgeable and helped me make the correct choices

April 29, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We appreciate your feedback and are so glad we could assist you in making the right choices for your holiday.

Hays Sandbach

Rated 5 out of 5 stars

Straight forward and simple to get the…

Straight forward and simple to get the booking that i wanted.

April 22, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mr David Gaston,

We appreciate your positive feedback and we are so glad we could provide the booking experience you wanted.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Expertly done

Expertly done. Very knowledgable. Friendly. Good price. A pleasant experience.

April 21, 2026
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Reply from Hays Travel - Sandbach

Mr Smith,

We're glad you enjoyed your experience. Thank you for sharing your positive feedback regarding our team's knowledge and pricing.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Great experience at Sandbach shop

Entered Sandbach shop and was greeted warmly by staff. We wanted a week or so away but no where in particular, Rachel was amazing with suggestions and recommendations, we booked a 10 day holiday and can’t wait!

April 18, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Amanda Stannard,

We're happy to hear that you felt welcomed in our Sandbach shop. It's great that we could assist you in planning your holiday. We hope you enjoy your 10-day trip!

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Hassle free

Wonderful service. Very helpful.
Thankyou Rachel

April 10, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Lynn Gordon,

We appreciate your kind words and are so glad we could be helpful to you. Thank you for your feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

A lovely greeting as usual from Chloe

A lovely greeting as usual from Chloe. Very helpful and received excellent advice and recommendations. Always manage to get just what I wanted. Thanks xx

April 17, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mr John Badley,

We appreciate your kind words and are so happy to hear about the excellent advice you received. We're always pleased to provide exactly what you want.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Rachel is always a pleasure to deal…

Rachel is always a pleasure to deal with and so know

April 16, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Rosemarie,

We appreciate you sharing your kind words; it is always a pleasure assisting you, and we look forward to your next visit.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Friendly knowledgeable as usual

Friendly knowledgeable as usual, Rachel very good.

April 7, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We appreciate you taking the time to share your positive experience with us; we are so glad you found our team knowledgeable and friendly.

Thanks,
Hays Sandbach

Rated 5 out of 5 stars

Chloe was very helpful and efficient

Chloe was very helpful and efficient. She has booked us a holiday which I am sure will be excellent.

March 26, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mr Derek Trotter,

We appreciate you sharing your experience. We are happy to hear that our team member was helpful and efficient in booking your holiday.

Kind regards
Hays Travel

Rated 5 out of 5 stars

Friendly and efficient staff who booked…

Friendly and efficient staff who booked holiday for me! No complaints, would certainly use Hayes Travel again!

March 28, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Valerie,

We appreciate you taking the time to leave us a review. We are so happy to hear about your experience and that our staff booked your holiday efficiently.

Kind regards
Hays Travel

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish , as always .

April 2, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Fiona ,

We appreciate your continued support and are so happy that you consistently have a wonderful experience with us!

Kind regards
Rachel

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, in a relaxed atmosphere.

March 31, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Sandra,

We are so happy to hear that you received excellent customer service in a relaxed atmosphere. Thank you for your positive feedback!

Kind regards
Rachel
Hays Travel

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