Hays Travel - Sandbach Reviews 

465
TrustScore 5 out of 5

4.9

3 High Street, CW11 1AH Sandbach, GB


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Rated 5 out of 5 stars

As usual, the advisor was knowledgeable, listened to my requests and responded with options. Superb one stop shop, back for currency soon. Many thanks.

Company replied

Rated 5 out of 5 stars

The lady in Sandbach Hays Travel ( Chloe) was friendly and very helpful. It is my first time going on holiday alone and she reassured me that lots of older people like me go on their own. She wasn't... See more

Company replied

Rated 5 out of 5 stars

Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip. I also de... See more

Company replied

Rated 5 out of 5 stars

The staff are amazing at Hays Sandbach all so helpful patient and do their best to find a holiday suitable for a wide age range that meets our requirements. Always happy smiling and a great sense of h... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 High Street, CW11 1AH, Sandbach, United Kingdom

  • 01270895478

4.9

Excellent

TrustScore 5 out of 5

465 reviews

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4.9

All reviews

(465)

123,986 reviews in the last 12 months

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Rated 5 out of 5 stars

Your representative was helpful

Your representative was helpful, knowledgeable, pleasant and got the job done efficiently

June 30, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your wonderful feedback! We are so pleased to hear that our representative was helpful, knowledgeable, and efficient in assisting you. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The same great service that we have had…

The same great service that we have had for many years. But this time in Sandbach

June 17, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Caroline,

We're so glad you enjoyed our service in Sandbach! Thank you for your continued support.

Kind Regards
Rachel

Rated 5 out of 5 stars

Chloe was extremely knowledgeable and…

Chloe was extremely knowledgeable and efficient. She explored various options with us and gave us all the details we needed while selecting our next holiday.

June 12, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

customer,

We are so pleased to hear our team provided excellent service and helped you find the perfect holiday. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hays are very helpful

We always go to Hays who has always been pleasant and very helpful. They sort everything out for us including assistant travel. Thank you

June 11, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Gill,

We are so pleased to hear you always have a pleasant and helpful experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Happy staff first class service

The staff are amazing at Hays Sandbach all so helpful patient and do their best to find a holiday suitable for a wide age range that meets our requirements. Always happy smiling and a great sense of humour. Rachel helped us to find a holiday in a good location that suited our budget. I always feel welcome in the store.

June 3, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Robina,

Thank you for your wonderful review! We are so pleased to hear that we can help and appreciate your kind words. :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Lovely staff

Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip.
I also dealt with Harry who booked an additional trip for me.
Nothing seems too much trouble.

June 3, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Gail Chesters,

Thank you for your wonderful feedback! We are so pleased to hear our team provided such excellent service and made your booking hassle-free. We appreciate your kind words.

Kind Regards
Rachel

Rated 5 out of 5 stars

Rachel was very efficient and fun

Rachel was very efficient and fun, always enjoyable experience in this office

May 28, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We're so happy you had an enjoyable experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady that I spoke to was so…

The lady that I spoke to was so helpful, very approachable and nothing was too much trouble, she was extremely pleasant.
If I needed additional help I would happily go back to see chloe 😇

June 4, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Carole,

We are so glad to hear you had such a positive experience. We appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I went to the Sandbach store rachel…

I went to the Sandbach store rachel listened to what I wanted about the holiday she gave me a rough quote as I dont drive so needed ease of access to get to places. She took my email address and phone number i wasn't expecting an email reply back so quickly it was a good offer and I came back into the store book my holiday

June 3, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mrs Hough,

We're so pleased to hear about your positive experience! We're delighted we could help you find and book the perfect holiday. We wish you an amazing trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very friendly and helpful.

May 24, 2026
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Reply from Hays Travel - Sandbach

Diane,

We are so glad you had a brilliant experience with us!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff is always very friendly an…

The staff is always very friendly an competent, especially Rachel.
Thank you

May 30, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Christine,

We are so glad to hear our team provided excellent service. Thank you for your kind words!

Kind Regards
Rachel

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Very efficient.

May 29, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mrs M Hair,

We are so pleased our team was helpful and efficient. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We really appreciate having a local Branch !!

It is good having a local Branch that knows us as Customers.
Very helpful and friendly.

May 29, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Hi Mrs Storer,

We're so glad our local branch provides helpful, friendly service. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Helpful

Helpful, polite, happy and very professional. Not pushy at all and actually listened to what you had to say.

May 17, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Miss Mancell,

We're so glad we could provide a helpful and professional experience. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent service yet again we can't…

Excellent service yet again we can't fault them always get things sorted

May 14, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

wayne,

We appreciate your kind words. We are so pleased to know we could assist you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We would call Rachel our friend and all…

We would call Rachel our friend and all members of staff in the Sandbach branch.
She always puts great effort into finding the best holiday for us .
We always feel reassured that every part of the holiday is covered.

May 12, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you so much Mr Nulty, that is so lovely!!
Always nice to see you and chat
Thanks
Rachel

Rated 5 out of 5 stars

Ladies in the shop at Sandbach was very…

Ladies in the shop at Sandbach was very helpful made the experience good and easy to book my holiday thank you staff in sandbach

May 10, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Stephen,

We appreciate you taking the time to leave us a review. We're happy to hear that our team in Sandbach made booking your holiday a good and easy experience.

Kind Regards
Hays Travel Sandbach

Rated 5 out of 5 stars

Chloe was great she looked at lots of…

Chloe was great she looked at lots of different options for the holiday we wanted finding the perfect choice .

May 3, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

customer,

We appreciate your kind words! We are so happy to hear that you found the perfect holiday with us, and we will pass on your comments.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Super Harry

Harry Evans is such a great person to deal with. He has vast knowledge of the travel industry and places, always goes the extra mile in getting what we want
Thanks Harry 😁

April 30, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mrs Smedley,

We appreciate you sharing your kind words. We're so glad to hear that you value the vast knowledge and extra effort in getting what you want.

Kind Regards
Hays Travel Sandbach

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