Hays Travel - Sandbach Reviews 

469
TrustScore 5 out of 5

4.9

3 High Street, CW11 1AH Sandbach, GB


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Rated 5 out of 5 stars

We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team

Company replied

Rated 5 out of 5 stars

Booked holiday over phone found hays very helpful wouldn’t go anywhere else many thanks to hays travel sandbach

Company replied

Rated 5 out of 5 stars

As usual, the advisor was knowledgeable, listened to my requests and responded with options. Superb one stop shop, back for currency soon. Many thanks.

Company replied

Rated 5 out of 5 stars

Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip. I also de... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 High Street, CW11 1AH, Sandbach, United Kingdom

  • 01270895478

4.9

Excellent

TrustScore 5 out of 5

469 reviews

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4.9

All reviews

(469)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Chloe at Sandbach was great, very honest and gave us all the options. Cannot fault her.

March 4, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Miss Judith Turner,

We appreciate you taking the time to leave us feedback. We are so happy to hear that you found the service very helpful and honest.

sandbach, Hays Travel

Rated 5 out of 5 stars

booking coach holiday

chloe was as usual very efficient and friendly and quick

February 26, 2026
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Reply from Hays Travel - Sandbach

John,

We appreciate your kind words! We're so happy to hear that you found our service efficient, friendly, and quick as usual.

sandbach, Hays Travel

Rated 5 out of 5 stars

very helpful and patient in confirming…

very helpful and patient in confirming my choices. Chloe and Rachel are both very good.

February 25, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Helen ONeill-Nash,

We appreciate you taking the time to leave us such a wonderful review. We are so glad that you found us helpful and patient.

sandbach, Hays Travel

Rated 5 out of 5 stars

Holiday booked The staff are very friendly and helpful…

The staff are very friendly and helpful as always. Nothing is too much trouble for them.

February 25, 2026
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Reply from Hays Travel - Sandbach

Kenneth Wilson,

We appreciate you taking the time to share your experience. We are so glad to hear our team is friendly and helpful. We look forward to seeing you again soon

Rachel & Chloe

Rated 5 out of 5 stars

Hepful assistant who listened to where…

Hepful assistant who listened to where we wanted to go and took time to find us the best deal.

February 22, 2026
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Reply from Hays Travel - Sandbach

Sue Priestley,

We appreciate you taking the time to leave us a review. We are so happy to hear that our assistant helped you find the best deal for your trip!

sandbach, Hays Travel

Rated 5 out of 5 stars

The staff at Hays travel

The staff at Hays travel, Sandbach were brilliant in helping us find our holiday. Rachael couldn't have done more for us, excellent service 👏 👌.

February 10, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Peter Williams,

We appreciate you choosing us to find your holiday. We're so glad to hear that Rachel provided excellent service and couldn't have done more for you!

sandbach, Hays Travel

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I’ll definitely be using them again. Made every thing super easy

February 8, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Andrew Williamson,

We appreciate your kind words and are so happy to hear that we made everything super easy for you! We look forward to assisting you again.

sandbach, Hays Travel

Rated 5 out of 5 stars

Staff very helpful in finding holiday…

My fiend and I was looking for a 1st holiday together, the lady in sandbach branch was very helpful finding our ideal destination

February 15, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Kirsty Robinson,

We're happy to hear that our Sandbach branch provided such helpful assistance in finding the ideal destination for your first holiday together. Thank you!

sandbach, Hays Travel

Rated 5 out of 5 stars

Consistently excellent service

Made an international travel booking, with a bit of research on carriers. Hays found me an optimum deal at a time of rising prices. Well done.

February 14, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Customer Simon,

We're happy to hear that we found you an optimum deal for your international travel booking, especially with rising prices. Thank you for your positive feedback!

Hays Travel

Rated 4 out of 5 stars
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

alan ward,

We appreciate you taking the time to share your experience with us; we are so glad you found our service excellent and knowledgeable.

Hays Travel

Rated 5 out of 5 stars

Efficient and helpful service.

The lady was helpful and acted on my request for insurance.

February 8, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

G Gill,

We're happy to hear that the lady was helpful and acted on your insurance request. Thank you for your positive feedback!

Hays Travel

Rated 5 out of 5 stars

Great service 👍

Great team, very friendly and super helpful.

February 7, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Trish,

We appreciate your kind words! We are so happy to hear that you found our team friendly and helpful. Thank you for your review!

Hays Travel

Rated 5 out of 5 stars

Excellent information which allowed us…

Excellent information which allowed us to book 18 months early for a holiday .

February 5, 2026
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Reply from Hays Travel - Sandbach

Rigsby,

We're happy to hear that the information helped you book your holiday so far in advance. Thank you for your positive feedback!

Hays Travel

Rated 5 out of 5 stars

Excellent service

Excellent service, the member of staff was very professional and friendly. Our booking took no time at all and was stress free. We would not hesitate to return to this branch to book again in the future.

January 28, 2026
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Reply from Hays Travel - Sandbach

Mr Jones,

We're happy to hear that you received excellent and friendly service. We appreciate your feedback and look forward to assisting you with future bookings!

Hays Travel

Rated 5 out of 5 stars

The ladies are always friendly and…

The ladies are always friendly and professional with great ideas on a variety of holidays

February 3, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you! Its lovely to know that we were helpful!

Hays Travel

Rated 5 out of 5 stars

Rachel was fantastic as always...

Rachel was fantastic as always.... Great service as always.. Thank you very much.
Marc

January 28, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We're happy to hear that you had a great experience! We appreciate your kind words and are thankful for your continued support.

Hays Travel

Rated 5 out of 5 stars

Chloe

Chloe as always was welcoming and efficient. She’s very knowledgeable and helped to find the holiday for us. We were given our documents and dates to pay, information about car parking and booked our seats on the plane.

January 27, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Hil T,

We're happy to hear that you found your advisor welcoming and efficient. It's great to know that they were knowledgeable and helpful in finding the perfect holiday for you.

Hays Travel

Rated 5 out of 5 stars

Very happy

Very quick efficient service with a very nice lady called Rachel

January 27, 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Valerie Hassall,

We appreciate you sharing your experience with us. We're so glad to hear you received quick and efficient service from our team.

Hays Travel

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