Thanks once again Sarah, this time putting our dream holiday together. Transfer from the airport to an overnight hotel, transfer to cruise port, car hire, 6 hotels and some excursions. Everything ran... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to Sarah Gosling at Hays Travel yet again - we found a holiday and were ready to book, she managed to find a closer airport, better flight times, better tour operator and cheaper inc a free kid... See more
Company replied
Sarah is responsive, knowledgable, helpful and goes the extra mile to make your holiday perfect. Sarah always get back to you in a timely manner, has the personal touch and has access to all the great... See more
Company replied
What an amazing service. She's professional and always provides us with a great selection of holiday choices for our circumstances. Its the second time Ive used Sarah's service and already booked holi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Sarah Gosling, S73, Barnsley, United Kingdom
- 01226 697957
4.9
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Sarah Gosling
Thank you John & Rebecca!
Sarah gosling has been amazing
Sarah gosling has been amazing - all questions answered - and nothing was ever an issue ! Definitely recommend her to family and friends for future bookings 🤩
January 19, 2024
Reply from Hays Travel - Sarah Gosling
Ah thank you Becky! I look forward to helping you again in future! x
Reply from Hays Travel - Sarah Gosling
Thank you Emma 😊
Sarah is so helpful and responsive
Sarah is so helpful and responsive, giving recommendations and advice also, making it an enjoyable experience.
December 30, 2023
Reply from Hays Travel - Sarah Gosling
Thank you for your lovely comments Michelle, it's always a pleasure booking your fantastic trips!
Sarah was amazing last minute request…
Sarah was amazing last minute request and jumped straight on to it 5 stars all the way
December 16, 2023
Great travel agency made so easy to use…
Great travel agency made so easy to use by the brilliant customer service
November 29, 2023
Reply from Hays Travel - Sarah Gosling
Thank you very much Gordon 😊
Sons wedding
Sarah was very helpful, she sorted afew options for us to choose from for my upcoming sons wedding and once we'd chosen she was thorough and guided us through the booking
November 20, 2023
Reply from Hays Travel - Sarah Gosling
Thank you for your lovely comments Gail. It was my pleasure to help you again :-)
Fantastic
Fantastic, as always. Sarah and her team always reply to messages super quick and holidays are booked easily with great prices. Would definitely recommend her to my friends and family xxx
November 19, 2023
Reply from Hays Travel - Sarah Gosling
Thank you very much for your lovely review Tracey, it means a lot!
Great communication fast and efficient…
Great communication fast and efficient .nothing was to much trouble..saved all the hassle of looking though loads of hoilday sites ..would highly recommend
Sarah and Becky ..thank you xx
November 8, 2023
Reply from Hays Travel - Sarah Gosling
Thank you for your lovely comments Kay, it was our pleasure. Hope to be able to help you again in future :-)
Sarah is amazing
Sarah is amazing, so helpful and it’s the personal touches that mean we keep coming back to her to book all of our travel! Great communication, great service, great holidays every time!
October 20, 2023
Reply from Hays Travel - Sarah Gosling
Thank you so much for your lovely review Cheryl! :-)
Exceptional service
I have booked holidays with Sarah previously from my initial enquiry I know I can trust her to find me exactly what I want at the best price. She is prompt at responding to any messages received and giving updates and is very approachable. I would highly recommend Hayes travel and Sarah as an agent to get the very best service and holidays.
October 11, 2023
Reply from Hays Travel - Sarah Gosling
Thank you very much for taking the time to leave such a lovely review Carol, it's my pleasure as always!
Definitely recommend
Really straightforward booking and Sarah is so helpful & friendly!
October 13, 2023
Reply from Hays Travel - Sarah Gosling
Thank you Katie :-)
Highly recommend Sarah at Hays
This is the 5th holiday I have booked through Sarah at Hays. She is absolutely brilliant. I literally give her the dates and where we want to go and she does the rest. We have not been disappointed. Goes above and beyond day and night and would 100% recommend
October 10, 2023
Reply from Hays Travel - Sarah Gosling
Ah thank you very much Angela, it's always a pleasure to find your holidays! Thank you for booking again :-)
Sarah is very patient as we struggle to…
Sarah is very patient as we struggle to decide where to go and always suggests great places
October 5, 2023
Provided options
Gave us several options, patient whilst we reviewed them. Once decision made . Booking completed in a timely manner
October 6, 2023
Reply from Hays Travel - Sarah Gosling
Thank you again for booking Gill, I hope you have a lovely holiday!
Reply from Hays Travel - Sarah Gosling
Thank you for always booking with me Lindsay!
Fantastic deal seen
Fantastic deal seen. Messaged the agent. Quick to call us. All booked. No hassle, very informative and lovely agent
September 12, 2023
Reply from Hays Travel - Sarah Gosling
Thank you very much for booking and for taking the time to leave a review :-)
Sarah is always helpful from start to finish
Sarah was really helpful, she helped us work around dates, looked at the options for hotels and found us a great deal in a fantastic location.
We have booked with Sarah before and she is always patient and looks at all the options for you with no pressure to book. Great service
August 27, 2023
Reply from Hays Travel - Sarah Gosling
Thank you for taking the time to leave a review Paula, and for your lovely comments. It's always a pleasure :-)
Sarah was fantastic in helping us book…
Sarah was fantastic in helping us book a cruise! She answered all of my questions and came back with lots of info that I asked for. Thankyou x
July 30, 2023
Reply from Hays Travel - Sarah Gosling
It was my pleasure Mel! Thank you very much for booking and for taking the time to leave a review.
Highly recommended
I booked a city break with Sarah a few years ago and she literally went above and beyond for me. Since then I always book my holidays and breaks through Sarah. Her customer service is fantastic and nothing is ever too much for her. I’ve highly recommended sarah to a lot of my friends.
August 7, 2023
Unprompted review
Reply from Hays Travel - Sarah Gosling
Thank you Lisa for your lovely review :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.