Hays Travel - Sarah Grosvenor Reviews 

35
TrustScore 4.5 out of 5

4.7

Personal Travel Consultant Sarah Grosvenor, CB24 6BU Cambridge, East of England, GB


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Rated 5 out of 5 stars

Sarah could not have been more helpful. This will be our first time doing an island hop holiday and she talked me through all the details. She found 2 fantastic hotels and all for a very good price. T... See more

Company replied

Rated 5 out of 5 stars

Contacted Sarah to get some help arranging a trip to Greece. We provided some suggestions after trawling through numerous sites for hours on end. Sarah has provided us with an excellent deal on an ide... See more

Company replied

Rated 5 out of 5 stars

Sarah handled our requests perfectly. We have already had a couple of Holidays arranged through Sarah. She came back with a quote for our Holiday which was very reasonable. We accepted without dela... See more

Company replied

Rated 5 out of 5 stars

I contacted Sarah from a Facebook group and glad I did. She went above and beyond to find me a great deal in Skiathos. Im very pleased with her service and in particular her very professional but per... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Sarah Grosvenor, CB24 6BU, Cambridge, East of England, United Kingdom

  • 01908880865

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.7

All reviews

(35)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah could not have been more helpful

Sarah could not have been more helpful. This will be our first time doing an island hop holiday and she talked me through all the details. She found 2 fantastic hotels and all for a very good price. Thank you Sarah, I would absolutely recommend using her services😁

August 5, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thank you so much Helen, here anytime you need a holiday!
Have a great time!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Sarah's knowledge and helpfulness

Sarah's knowledge and helpfulness to tweak the holiday to my criteria

August 7, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks for the lovely review Kayleigh. Have a lovely holiday!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Great customer service from Sarah

Great customer service from Sarah. Have used her services before and will do again

August 2, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks Jo, always a pleasure. Have a great time!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Sarah went above and beyond - thank you!

Sarah went above and beyond to find us a holiday that suited us. Even when we were about to give up she didn't, and in the end found us what seems to be exactly what we wanted. Thank you Sarah for your patience and perseverance! We are looking forward to our trip to Kalymnos.

July 26, 2026
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Reply from Hays Travel - Sarah Grosvenor

It was a pleasure Alison, have a great time!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Sarah handled our requests perfectly

Sarah handled our requests perfectly. We have already had a couple of Holidays arranged through Sarah. She came back with a quote for our Holiday which was very reasonable.
We accepted without delay and look forward to using her again for future Holidays

July 25, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks Peter, hope you have a fab time!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Excellent advice, super helpful 🙏🏼

Contacted Sarah to get some help arranging a trip to Greece. We provided some suggestions after trawling through numerous sites for hours on end. Sarah has provided us with an excellent deal on an ideal looking hotel in what looks to be a super location. Thanks for all your help. We're now looking forward to our next holiday. 👍🏼

July 2, 2026
Unprompted review
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks so much for the lovely review. I hope you have a lovely holiday. I hope to speak again.

Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Excellent Customer Service from Sarah

I contacted Sarah from a Facebook group and glad I did. She went above and beyond to find me a great deal in Skiathos. Im very pleased with her service and in particular her very professional but personable and friendly approach. She really knows her stuff and wouldn't hesitate to recommend her for your future holiday plans. Thanks again Sarah! Lisa x

June 30, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks Lisa, hope you have a lovely holiday and I look forward to chatting again.

Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Sarah was very easy to work with

Sarah was very easy to work with, she found us two lovely holiday options. Always happy to make tweaks and some good recommendations. We also got a good deal on price too, which is always nice.

June 2, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks so much I hope you have a lovely holiday!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Sarah Grosvenor was really lovely ~ she…

Sarah Grosvenor was really lovely ~ she had found me on Skiathos Solo Boomers saying I was thinking of going but needed help/ reassurance. We discussed Skiathos and Scopelos as I didn’t know which was best for me. We settled on Skiathos, found a hotel, flights and transfer arrangements ~ she was/is wonderful. We discussed 10 or 7 days and, as a first timer, settled for 7 days and staying at a hotel called Casa Blue. Sarah is well travelled with the Greek Islands being explored most. Without asking Sarah sent me a list of her favourite bars and beaches also details of buses, where to find excursion boats etc etc, nothing was too much trouble.

May 16, 2026
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Reply from Hays Travel - Sarah Grosvenor

Hi, what a lovely review, thank you so much you've made my day! Here for your next holiday whenever you are ready. Have a great time!

Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Cruise

Sarah is very polite, respectful.
Sarah is passionate and works tirelessly with her wealth of knowledge to accommodate her clients criteria to find them the perfect holiday.
I will definitely call on Sarah's experience in the future and highly recommend her to my family and friends when booking their holidays.
Sarah provides a fantastic online service.

April 17, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks Andrew, hope you enjoy your cruise!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Another great experience for our next ski trip!

Another great experience with the booking of our next ski holiday with Sarah. As painless as always, and we're looking forward to going back to Levi for some more snow and ski action:-)

March 29, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

I love booking your holidays, always something different :)
Here for the next adventure!
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Highly recommend Sarah Grosvenor

Fabulous response from Sarah who helped me book my trip after researching the options available to me. Highly recommend Sarah for her friendly and efficient service.

March 26, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks for the lovely review :) I hope you have a lovely holiday and look forward to helping you again.
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Our experience of travelling with Hays Travel.

Have booked with Hays Travel in the past and have always been extremely pleased with the whole process. From having helpful advice choosing the right holiday for us to all the information and the booking procedure. We are travelling to Italy in October and again Hays Travel have been excellent.

February 28, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thank you for the lovely review. I hope you have a lovely holiday and look forward to talking again soon.

Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Thank you - Multi-destination holiday to Dubai & Maldives -Sofitel Dubai Jumeirah Beach & Cinnamon Dhonveli Maldives

Hi Sarah,

We just wanted to say a huge thank you for helping Richard & I book the holiday of a lifetime. It was absolutely amazing.

Our multi-centre, multi-destination holiday went without a hitch.

The Hotels were first class and all transfers were there to greet us at the airports and hotels.
Sarah you were so helpful, everything was double-checked, we didn't feel pressured or rushed. We had continuous contact - several options given with a note to contact to tweak needs if required & easy to make payments.

We were very lucky as Cinnamon Dhonveli in the Maldives upgraded us to their sister Island Cinnamon Velifushi, where we had an over water bungalow for the last three days. It was magical and an experience we will never forgot. Both Hotels were amazing, and we would book again in a heart beat.

"The whole holiday went like a well-oiled machine" We enjoyed every minute.

We would definitely recommend you to friends and family to book their holidays.

Once again thanks a million.

Linda & Richard

February 16, 2026
Unprompted review
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

This is a lovely review Linda. Thank you so much!! I am delighted you enjoyed it.
Can't wait to help you in future.
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Hassle free and very helpful

Hassle free and very helpful
Always happy to help
Thanks again

January 20, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks Luke. Was a pleasure, as always. Hope you had a fab time.
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Felt valued as a customer

Sarah listened to my requirements and came up with several options for me to chose from. She is friendly, efficient, knowledgeable and professional. Nothing was too much trouble and I felt valued as a customer.

February 20, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks Helen, have a wonderful time. Always a pleasure helping you.
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Now my ‘go to’ option for finding a holiday (solo traveller)

It was a delight to work with Sarah. 1) She took time to listen and understand what i was looking for (as well as my ‘concerns’/preferences as a solo traveller). 2) Sarah was extremely efficient and professional in finding options and presenting them to me 3) Sarah is obviously very good at ‘finding’ options - i think it would have taken me days to do what she did in a jiffy 4) it felt like dealing with a friend. So big ‘thank you’ Sarah. (One trip booked and second trip planning in progress!)

February 18, 2026
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Reply from Hays Travel - Sarah Grosvenor

Thank you very much for the review. I loved helping you Vivien, was a pleasure. Have a fab break.
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Thank you Sarah for all your help

Thank you Sarah for all your help
I highly recommend her, to help you with your holiday. we wasn’t the easiest of customers and she was very patient with us. Giving us lots of information and helping us make a decision

February 23, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thank you very much for the review.It was a pleasure and we found you the perfect break so I am happy and hope you are!
Enjoy!
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Sarah was very friendly and helpful

Sarah was very friendly and helpful, she listened to what I wanted and found a perfect holiday for myself and my friends. I will definitely use her again x

February 17, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thank you very much for the review. I hope you have a lovely holiday and I look forward to helping you again.
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

Rated 5 out of 5 stars

Fantastic service and very polite

Fantastic service and very polite

January 22, 2026
Hays Travel - Sarah Grosvenor logo

Reply from Hays Travel - Sarah Grosvenor

Thanks so much, was a pleasure as always!
Have a lovely holiday
Many thanks
Sarah x

01908 880865
sarah.grosvenor@hays-travel.co.uk

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