Hays Travel - Sarah Stoner-Gray Reviews 

36
TrustScore 4.5 out of 5

4.7

Personal Travel Consultant Sarah Stoner-Gray, RH13 Horsham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We cannot thank Sarah Stoner-Gray enough for organizing our incredible two-month tour of Australia! Planning a trip of this scale felt overwhelming, but she turned it into an absolute breeze. Every fl... See more

Company replied

Rated 5 out of 5 stars

We have booked a few trips through Sarah over a number of years - she’s never let us down yet, very knowledgeable and always happy to help. 5 stars well done !!!

Company replied

Rated 5 out of 5 stars

Sarah helped us narrow down our holiday options and was very patient when the hotel charges suddenly changed, and/or we changed our minds! Sarah gave us viable options to suit our wish list, a... See more

Company replied

Rated 5 out of 5 stars

Committed to finding us the right holiday for a special family occasion at the right price with the right accessibility for a wheelchair user. All done with a smile, empathy and attention. Sarah is an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Sarah Stoner-Gray, RH13, Horsham, United Kingdom

  • 1403598571

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(36)

122,060 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars all round - well done !!

We have booked a few trips through Sarah over a number of years - she’s never let us down yet, very knowledgeable and always happy to help. 5 stars well done !!!

August 18, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Aaah thank you Darren!!!!You make it easy, you know what you like but at the same time are flexible with suggestions!!!!

Rated 5 out of 5 stars

A big, big thank you Sarah

We cannot thank Sarah Stoner-Gray enough for organizing our incredible two-month tour of Australia! Planning a trip of this scale felt overwhelming, but she turned it into an absolute breeze. Every flight, accommodation, and excursion was seamlessly coordinated. Her expert knowledge of the country and attention to detail gave us complete peace of mind. If you need a travel agent who truly listens and delivers a five-star experience, look no further :-)

July 30, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thanks Steve and Mae,
I love booking your adventures!!! This is going to be a truly wonderful trip!!!!

Rated 5 out of 5 stars

Sarah took care of the whole process

Sarah took care of the whole process, delivering exactly what was asked for and all done very swiftly

July 7, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Frank!!!!
You are all going to have a great time!!!!

Rated 5 out of 5 stars

Sarah is a great travel agent who…

Sarah is a great travel agent who really understands and cares about us and our requirements.
we always get the best hoilday.

June 5, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thanks Pete!!! Thats because I love your holidays and would go on them myself!!

Rated 5 out of 5 stars

Great Service from Sarah

Sarah is so easy to deal with, super friendly and so efficient, nothing is too much trouble.
I was interested in a particular cruise and I asked Sarah for a quote. The was provided quickly and she gave me a good price. I asked her to give me a call so we could book the holiday, and the booking was done in her usual efficient manner.
She is always a pleasure to deal with and I know if I have any questions, they will be dealt with promptly.
I would highly recommend booking with Sarah

May 30, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Sally!!!!

Rated 5 out of 5 stars

From the start Sarah has been helpful…

From the start Sarah has been helpful and responsive. She has guided us towards choosing our honeymoon destination in a friendly and professional manner. Her being able to draw on personal experience of our chosen destination has been invaluable.

March 21, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Kate xx

Rated 5 out of 5 stars

All started from a facebook post............

Committed to finding us the right holiday for a special family occasion at the right price with the right accessibility for a wheelchair user. All done with a smile, empathy and attention. Sarah is an asset to Hays Travel. Just got to hope the holiday lives up to the hype :)

March 6, 2026
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Aah thank you Anne.....its been my absolute pleasure!!!

Rated 5 out of 5 stars

Exceptional service

Sarah is the most honest, professional and experienced tour co-ordinator I’ve ever experienced. She truly works hard and really understands : needs, wants and budget. I’ve used her several times now and she’s definitely my go to. I’d not only highly recommend her, I’d endorse her a thousand times.

December 6, 2025
Rated 5 out of 5 stars

Amazing service from Sarah

Amazing service from Sarah, she had been to resort that we booked and very knowledgeable. Thank you Sarah

December 2, 2025
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

I love that resort!!! Im so pleased to have booked it for you!!!

Rated 5 out of 5 stars

Fabulous customer service!

I enquired about a holiday that I had seen Sarah advertising on Facebook. I couldnt make the dates & asked for prices for alternative dates. Sarah responded quickly & gave lots of information about the resort/holiday. After speaking with Sarah, we decided to go for an alternative hotel that she recommended. She was so knowledgeable & professional & made it all so easy. Super impressed!

May 12, 2025
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Aah Thank you Jacqui!!!! I love the destination you booked and know you are going to have a fabulous time xxx

Rated 5 out of 5 stars

Amazing service

We booked with Sarah. We wanted to go to the canaries. She was very knowledgeable, having visited alot of hotels in that area herself and gave us a few suggestions. She was even able to do a price match.

November 14, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Well I love the Canaries having lived there a long time ago when I was a holiday rep!

Rated 5 out of 5 stars

Great customer service from Sarah

Sarah was helpful, efficient and easy to talk to, she understood what we were looking for and went out of her way to accommodate us. Great experience and we will use her again.

August 14, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Amanda!!!

Rated 5 out of 5 stars

Easiest holiday ever booked

Wanted to do Xmas markets but wasn't sure where
Sarah came back with lots of ideas/ local knowledge/ prices etc made the decision very easy to make
Much easier than going on line & visiting lots of sites & cheaper when compared it to easyJet

July 19, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Jayne!

Rated 5 out of 5 stars

Superb guidance and help

Sarah helped us narrow down our holiday options and was very patient when the hotel charges suddenly changed, and/or we changed our minds!

Sarah gave us viable options to suit our wish list, and after her initial guidance, allowed us time to do our own checks before securing it. There was never any pressure from her which helped as I was working away from home.

Her experience and guidance was spot on, her approach is professional and friendly, and no change was an issue for her. I would class her as an asset to the company.

I’d recommend using Sarah again.

July 27, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Aileen!!

Rated 5 out of 5 stars

Sarah was absolutely amazing so helpful…

Sarah was absolutely amazing so helpful and informative.
Made everything so easy
Thank you 😊

July 10, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

As I said to you Deborah, it was such an amazing trip to book I was very tempted to ask to come with you!!!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look