Hays Travel - Sarah Stoner-Gray Reviews 

37
TrustScore 4.5 out of 5

4.7

Personal Travel Consultant Sarah Stoner-Gray, RH13 Horsham, GB


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Rated 5 out of 5 stars

We cannot thank Sarah Stoner-Gray enough for organizing our incredible two-month tour of Australia! Planning a trip of this scale felt overwhelming, but she turned it into an absolute breeze. Every fl... See more

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Rated 5 out of 5 stars

We have booked a few trips through Sarah over a number of years - she’s never let us down yet, very knowledgeable and always happy to help. 5 stars well done !!!

Company replied

Rated 5 out of 5 stars

Sarah helped us narrow down our holiday options and was very patient when the hotel charges suddenly changed, and/or we changed our minds! Sarah gave us viable options to suit our wish list, a... See more

Company replied

Rated 5 out of 5 stars

Committed to finding us the right holiday for a special family occasion at the right price with the right accessibility for a wheelchair user. All done with a smile, empathy and attention. Sarah is an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Sarah Stoner-Gray, RH13, Horsham, United Kingdom

  • 1403598571

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.7

All reviews

(37)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Great easy booking process thanks to…

Great easy booking process thanks to Sarah! She sorted everything we needed and it was bliss! We loved it so much we are going again next year! Booking with Sarah

February 24, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you so much!!!

Rated 5 out of 5 stars

Sarah was exceptional on advising and…

Sarah was exceptional on advising and finding two wonderful holidays for us. She went above and beyond to make the whole experience of booking with her an enjoyable and exciting experience.

We look foward to booking with Sarah in the future and would recommend her to all our family and friends.

February 7, 2024
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thats so lovely...and holidays dont always go to plan....its my job to manage the problems if you have them xx

Rated 5 out of 5 stars

Sarah was extremely helpful and patient…

Sarah was extremely helpful and patient with us navigating our booking. Very efficient, would highly recommend.

February 10, 2024
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Reply from Hays Travel - Sarah Stoner-Gray

Thank you so much!!! It is always a pleasure to organise someones dream holiday!!!

Rated 5 out of 5 stars

The all round package really that Sarah…

The all round package really that Sarah provided along with her fantastic way of dealing with everything from my questions to all the minor details.

February 7, 2024
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Reply from Hays Travel - Sarah Stoner-Gray

Thats great to know! Its becoming annual event!!! x

Rated 5 out of 5 stars

Excellent customer service from your…

Excellent customer service from your representative Sarah Stoner. So professional in every aspect of searching for my holiday and eventual booking. Would definitely use again for future trips.

December 9, 2023
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Reply from Hays Travel - Sarah Stoner-Gray

Thank you Martin, and ill be interested in this one for my own holiday!!

Rated 5 out of 5 stars

Booking with Sarah Stoner @HaysTravel

Sarah was very very good at finding exactly what me and my partner wanted in a holiday. Got a fantastic deal almost couldn’t believe it. Sarah’s knowledge about holidays was unparalleled would definitely book through sarah again.

September 8, 2023
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

This hotel was so perfect I now use it as my "go to " in Amsterdam!!!

Rated 5 out of 5 stars

Sarah

Sarah was absolutely amazing and so helpful in finding us what we wanted. She was friendly and lovely to speak to you on the phone and I never felt as if I was bothering her through email. I would 100% use Sarah to book another holiday. I cannot thank her enough.

August 17, 2023
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Kelly what a lovely thing to say!!

Rated 5 out of 5 stars

Trip booked for New York

This is the first time I have used Hayes Travel, and I can honestly say Sarah listened to what I wanted for our holiday and went the extra mile to find exactly that and more!
She is friendly and efficient and I will definitely use Sarah again for future bookings

Can’t wait to get there now!

August 3, 2023
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Thank you Claire!!On to the next one now!!!

Rated 5 out of 5 stars

Very happy 😊

Sarah was fab, she was just as excited as us, when booking the holiday. Very informative, helpful, kind a professional. Just Brilliant x

June 8, 2023
Hays Travel - Sarah Stoner-Gray logo

Reply from Hays Travel - Sarah Stoner-Gray

Great ti know!!!

Rated 5 out of 5 stars

Very smooth process

Having Sarah at the end of the phone was a great comfort, and she made me feel that I could ask anything that I was worried about. Very smooth and professional process.

June 2, 2023

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