We cannot thank Sarah Stoner-Gray enough for organizing our incredible two-month tour of Australia! Planning a trip of this scale felt overwhelming, but she turned it into an absolute breeze. Every fl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We cannot thank Sarah Stoner-Gray enough for organizing our incredible two-month tour of Australia! Planning a trip of this scale felt overwhelming, but she turned it into an absolute breeze. Every fl... See more
Company replied
We have booked a few trips through Sarah over a number of years - she’s never let us down yet, very knowledgeable and always happy to help. 5 stars well done !!!
Company replied
Sarah helped us narrow down our holiday options and was very patient when the hotel charges suddenly changed, and/or we changed our minds! Sarah gave us viable options to suit our wish list, a... See more
Company replied
Committed to finding us the right holiday for a special family occasion at the right price with the right accessibility for a wheelchair user. All done with a smile, empathy and attention. Sarah is an... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Sarah Stoner-Gray, RH13, Horsham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great easy booking process thanks to Sarah! She sorted everything we needed and it was bliss! We loved it so much we are going again next year! Booking with Sarah

Reply from Hays Travel - Sarah Stoner-Gray
Sarah was exceptional on advising and finding two wonderful holidays for us. She went above and beyond to make the whole experience of booking with her an enjoyable and exciting experience.
We look foward to booking with Sarah in the future and would recommend her to all our family and friends.

Reply from Hays Travel - Sarah Stoner-Gray
Sarah was extremely helpful and patient with us navigating our booking. Very efficient, would highly recommend.

Reply from Hays Travel - Sarah Stoner-Gray
The all round package really that Sarah provided along with her fantastic way of dealing with everything from my questions to all the minor details.

Reply from Hays Travel - Sarah Stoner-Gray
Excellent customer service from your representative Sarah Stoner. So professional in every aspect of searching for my holiday and eventual booking. Would definitely use again for future trips.

Reply from Hays Travel - Sarah Stoner-Gray
Sarah was very very good at finding exactly what me and my partner wanted in a holiday. Got a fantastic deal almost couldn’t believe it. Sarah’s knowledge about holidays was unparalleled would definitely book through sarah again.

Reply from Hays Travel - Sarah Stoner-Gray
Sarah was absolutely amazing and so helpful in finding us what we wanted. She was friendly and lovely to speak to you on the phone and I never felt as if I was bothering her through email. I would 100% use Sarah to book another holiday. I cannot thank her enough.

Reply from Hays Travel - Sarah Stoner-Gray
This is the first time I have used Hayes Travel, and I can honestly say Sarah listened to what I wanted for our holiday and went the extra mile to find exactly that and more!
She is friendly and efficient and I will definitely use Sarah again for future bookings
Can’t wait to get there now!

Reply from Hays Travel - Sarah Stoner-Gray
Sarah was fab, she was just as excited as us, when booking the holiday. Very informative, helpful, kind a professional. Just Brilliant x

Reply from Hays Travel - Sarah Stoner-Gray
Dealing with Sarah Stoner Gray, she is an asset to your company.

Reply from Hays Travel - Sarah Stoner-Gray
Sarah was excellent - lots of knowledge and ideas about how the booking should be done to work best for us. Thank you Sarah - it was a pleasure.
Having Sarah at the end of the phone was a great comfort, and she made me feel that I could ask anything that I was worried about. Very smooth and professional process.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.