Beckie and staff were excellent as always. I will be banned by hubby from entering Hays @ Scarborough only went in to take my passports and ended up booking a short break to Rome as it was such a goo... See more
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Kelly from the Scarborough branch went the extra mile to make sure we got just what we were looking for on our trip and for the best value for money. Kellt had helped us previously and every time Im... See more
Company replied
Great Service ... Nothing Too Much Trouble... Big Shout Out For Branch Manager Rebecca Dack / Scarborough Who Sorted My Booking Even On Her Day Off !! Thank You ...
Izzy, the young lady that helped us find a cruise that was right for us. She was extremely helpful searching all cruise companies, to put together the itinerary we were looking for. Thank you Izzy... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great Service ..
Great Service ...
Nothing Too Much Trouble...
Big Shout Out For Branch Manager Rebecca Dack / Scarborough Who Sorted My Booking Even On Her Day Off !!
Thank You ...
July 25, 2026
Very helpful staff member Isobel
Very helpful staff member Isobel, made the booking process a lot easier than booking online with the added benefit of booking carparking at the same time.
July 26, 2026
Beckie and staff were excellent as…
Beckie and staff were excellent as always. I will be banned by hubby from entering Hays @ Scarborough only went in to take my passports and ended up booking a short break to Rome as it was such a good deal.
July 24, 2026
We had Victoria as our agent
We had Victoria as our agent. Very experienced explained everything to us also helped us in the right decision.
Great travel agent. Will definitely use in the future.
July 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sapphia
Sapphia was very professional & knowledgeable helping us choose another cruise holiday, well done & many thanks.
July 10, 2026
Reply from Hays Travel - Scarborough
Thanks so much for this 5* review and booking with me, Cruising is my favourite hol, I hope you have the best time! :) - Saph
Izzy
Izzy, the young lady that helped us find a cruise that was right for us. She was extremely helpful searching all cruise companies, to put together the itinerary we were looking for.
Thank you Izzy
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing feedback i loved finding your perfect cruise. I hope you have the best time
and I look forward to seeing you instore again soon!
Thanks again
Izzy :-)
Very good service and the assistant was…
Very good service and the assistant was very helpful and informative.
July 21, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it is very much appreciated. I look forward to helping you again in the future
Thank again
Amy :-)
Hooray for Hays
Making the whole booking process relaxed, informed and sympathetic to the kind of vacation we were looking for.
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback i really enjoyed booking your holiday and i hope you have an amazing time
Thanks again
Izzy :-)
Staff super helpful
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback i really enjoyed booking your holiday and i hope you have an amazing time
Thanks again
Izzy :-)
Excellent as always.
July 28, 2026
Reply from Hays Travel - Scarborough
It was lovely to see you again and so pleased we managed to get you booked its always a pleasure. Thank you so much for your continued support and look forward to seeing you again soon
Many thanks
Beckie :-)
Kelly from the Scarborough branch went…
Kelly from the Scarborough branch went the extra mile to make sure we got just what we were looking for on our trip and for the best value for money. Kellt had helped us previously and every time Im so impressed with her service and patience.
June 17, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review it was a pleasure booking your holiday. I hope you have an amazing time
Thanks again
Kelly :-)
Saph was the young girl that did my…
Saph was the young girl that did my booking for the holidays day she got me the holiday l wanted and at a good price nothing was to much trouble for her.
July 27, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review it was a pleasure booking your trip. I hope you have an amazing holiday
Thanks again
Saph :-)
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Leanne :-)
Kelly was very helpful with advice on…
Kelly was very helpful with advice on our cruise as regards our preferred cabins.
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Kelly :-)
Love coming into the star and booking…
Love coming into the star and booking my holiday , all the girls and lovely always have a smile on their face , lovely experience
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Kelly :-)
Izzy was brilliant
Izzy was brilliant.
Polite
Pleasant
Friendly
Efficient
Nothing was too much trouble.
Managed to book a holiday that I didn’t think we’d be able to.
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Izzy :-)
Excellent service
Excellent service, everything explained and any queries we had dealt with in full
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Izzy :-)
Matched online price
Matched online price. Really helpful staff. Always feel well looked after when we use the Scarborough branch.
July 12, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great review it really is appreciated. I hope you have an amazing holiday and look forward to helping you again in the future
Thanks again
Saph
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